Unify Your Communications

Fonality Heads Up Display (HUD)

Recent studies have shown that knowledge workers in a company can waste up to 50% of their day on unproductive tasks including disparate communications and waiting on information. Using a Unified Communications (UC) solution allows you to recapture that lost productivity. Fonality Heads Up Display (HUD) is a powerful UC application that connects your phone, your desktop, and your organization by consolidating all communications into a single easy-to-use interface. Now you can manage calls, presence/status, queues, and much more, all directly from your desktop.

• Business Communications Simplified

  Intuitive desktop interface and simple click-and-drag control make it easy to learn and use.

• Productivity Gains

  Add two hours of productivity to your day by instantly accelerating business processes and time to decisions with collaboration tools that effortlessly connect your employees, customers, and vendors.

• Consolidate Contact Information

  Reduce the complexity of personal communications resulting from multiple devices (office, mobile, home).

• Communicate on Your Terms

  Maintain control of how and when you are to be reached to simplify the way you communicate with others.

• Seamless Integration

  Reply to email with a phone call or vice versa. Escalate a chat conversation into a phone call or even a conference call. No matter how, where, or when you communicate, you'll have seamless access to the same resources.

Would you like to focus on improving your business results instead of managing your phone system? Is your current phone system lacking some functionality that new phone system provide?  Would you like a new phone system without a large up front capital cost?  

How is your team positioned to collaborate, share information, and communicate with your customers at any time or place? While mobility is an indispensable business tool, the two most common challenges for small and mid-sized businesses are cost, and the communications complexity it creates.

These complexities fall in three categories:

1)  Device fragmentation, with employees using a range of mobile devices from smart phones and PDAs, to tablet PCs and laptops. 

2)Reachability, with employees having multiple office, mobile and home phone numbers, multiple voice and digital mailboxes, and diverse device dependent capabilities. This makes it very difficult to reach the right person with the relevant information to 'close a deal', whether this entails making a sale or solving a customer or operational problem.

3)Connectivity options, in addition to cellular: Wi-Fi hot spots in hotels, café's and airports, and possibly your own locations (e.g. warehouse, conference room); wired connections in hotels and in guest offices; and wired or wireless connections at home offices for teleworkers or those in need of periodic remote access.

Many of these challenges can be met by bringing together your business and mobile communications capabilities through Unified Communications.  The emergence of Apple's iPhone and iPad as well as Android-based devices has further expanded the value of mobility from voice, email and text, to include access to a broad range of applications, leveraging broadband wireless connectivity.  The expanded mobility options when coupled with Unified Communications have created an unprecedented opportunity to differentiate yourselves and enhance the service to your customers.

• Imagine your mobile users having a communication experience that is consistent whether they are in the office or away...on wireless or wired connections...using voice or data communications.

• Imagine the productivity gains if employees could use their laptops, desktop PCs, or smart phones as an extension of their office environment - anywhere and anytime.

• Imagine having unified mailboxes including missed telephone calls, email and fax. Imagine allowing your employees to recapture the estimated 30 minutes every day, currently wasted looking for information or trying to contact customers, colleagues and partners.

• Imagine no further than a cloud- based Unified Communications service.

From a user's perspective, Unified Communications provides a single control panel from which to access directory information, launch and or receive calls, participate in conference calls, initiate instant messaging sessions, track the availability of coworkers and manage his/her availability. The availability of coworkers is indicated by a 'presence' icon associated with the user, indicating whether he/she is talking on the phone, on the road or whatever. Unified Communications provides a consistent user experience and a set of collaborative capabilities that make mobile users much more effective, wherever they may be or whatever devices they are using.

Put simply, mobilizing your business through Unified Communications can transform your operations and your customer service. For example, your call center is no longer constrained to a single geographic site, with agents being able to work at multiple sites or even from home. You will now be able to track down and engage the specialist that can best meet your customer's needs, drawing on a geographically distributed pool of specialists.

There are a few important steps you can take immediately.

1)Invest your capital in the right mix of mobile devices for your people.

2)Don't waste your capital on legacy premise-based telephony systems, and instead roll out cloud - based Unified Communications. This avoids bolt-on Unified Communications solutions promoted by traditional vendors. It also has the benefits of easier deployment and scalability, substantially lower operational costs and no technology obsolescence. In fact, taking this approach can ensure you have 100% of the enterprise level features you need at a cost savings of 50% or more.

3)Leverage mobility to enhance customer service by extending call center operations to any employees who can help address a problem or opportunity.

You have a great opportunity with your next business phone purchase to drive customer service to new levels through the confluence of communications technologies as a platform for differentiation. Several studies have shown that customers are willing to pay a 10% premium or more for great customer service, so making such a change can quickly impact your bottom line. Effectively adding mobility and Unified Communications capabilities into your solution can accelerate that payback. You can access the full suite of Unified Communications capabilities from your laptop, anywhere you have internet access.

If you would like to more information about LightBound's VoIP PBX services, please Contact Us or go to www.lightbound.com  and click on the Voice tab.

Hybrid IP-PBX Capabilities:

▪ Unlimited extensions and voicemail

▪ Multiple auto-attendants (IVR)

▪ Unlimited call queues (ACD)

▪ Telecommuters – even for call queues

▪ Uploading of professional voice prompts

▪ Scheduling - time and date settings

▪ Music on hold wiht upsell messages

▪ Parking, paging, and call forwarding

▪ Integration with Outlook and CRM software

▪ Customisable caller ID

▪ Click-to-call from your website

Would you like to focus on improving your business results instead of managing your phone system? Is your current phone system lacking some functionality that new phone system provide?  Would you like a new phone system without a large up front capital cost?  

If you answered yes to any of these questions click here to learn about LightBound's VoIP Hosted PBX Solutions and how to get three months of free service. 

VoIP offers some big benefits that must be considered when weighing the decision of VoIP versus traditional phone service. A major advantage of VoIP is that you will have access to additional features and services. With VoIP using Internet technology, you are be able to take advantage of sophisticated features such as unified messaging, which lets you use a single system to view any type of message, including voicemail, email, fax, or video mail.  Perhaps the most compelling argument in favor of VoIP for most people is the potential savings. Those who make lots of long-distance calls may spend hundreds of dollars a month for ordinary service, especially if international calls are a frequent part of the equation. VoIP will keep your long-distance bills to a minimum.

One must take into account the security risks when making the final decision and adding up the pros and cons. Being aware that the same IP risks are involved with VoIP as any IP device - such as with computers.  Though phone "viruses" have not emerged, there has been increased activity from Internet attacks which can result in gaining access to the VoIP server or gateway device which may enable others to make Long Distance or International calls on your account, costing you thousands of dollars in fraudulent charges.  Although it's not overly complex, there are several steps and some configuration involved to insure safe and secure VoIP usage.  Having a VoIP Service provider that understands these risks, can help insure a safe and "best practice "implementation.

As an added benefit to our voice customers, LightBound has begun offering an Account Code feature that can be implemented with your voice service for an additional layer of protection.  This feature is offered to our customers at no cost on any of our voice services as a part of our best practice policy.  Account codes can be enabled on the account and can be set as a requirement for: International long distance calls only or Domestic long distance calls only or both International and Domestic long distance calls.

Make no mistake VoIP is becoming the new "traditional" voice service. Understanding the risks should be the first step in a successful transition, and you'll find the rewards will be well worth it!

If you would like to more information about LightBound's VoIP services, please Contact Us or go to www.lightbound.com  and click on the Voice tab.