VoIP PBX Solutions

LightBound is an Indiana VoIP service provider and is also a CLEC (Competitive Local Exchange Carrier) providing voice services to customer on premise PBX and Key systems over T1 and Ethernet circuits.  LightBound is one of the few companies in the Indianapolis area that can provide SIP voice transport which many of the newer VoIP PBX solutions in use. We can also provide PRI or Analog voice service as well using a voice gateway.   If you are using LightBound voice service we have the capability to take care of business continuity and disaster recovery for your voice service simply by calling our NOC in the event of an incident.   If service to your main location is out due to a power outage and your PBX is not functioning you can call the LightBound NOC and have them reroute your main number to an alternate source, such as a cell phone.  We can also set up a voicemail line and have your main numbers routed there.  Regardless you can make sure that customers are getting through to a phone or voicemail in the event of a business disruption.

LightBound's Fonality IP PBX solution is great for multiple location organizations. We have a customer that has a location in Indianapolis and one in California. Customer is also using LightBound for colocation. Plan is to install a Fonality Call Center Edition with Unified Agent Edition for integration with SalesForce.com in colocation. Provide SIP(IP voice lines) to them for both locations. Remote site will also have a server with Fonality's Linked server. This will allow complete integration of the two phone systems with 3-4 digit dialing. In the event that California site loses connection back to the datacenter they can either reroute the traffic over a backup internet connection or have POTS lines installed that are physically connected to remote phone system.

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.

Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.

Let us take care of technology, so you can take care of business.

Fonality CRM Integration solution couples telephony data with CRM data, enabling a single application to manage the entire customer experience. Through the Integration of Fonality and popular CRM systems like Salesforce.com, customer and historical sales or service Information are linked directly to incoming and outcoming calls. Now you can personalize service, provide customer

Key Features & Benefits

Employee Accountability

Do you know who your employees are calling? Do you know how many times they have called your customers or for how long they spoke? Shouldn't you? Well, now you can. All calls to your CRM customers will be automatically attached to the Individual contact or opportunity Inside your CRM.

Reduce Costs & Increase Efficiency

Do you know who your employees are calling? Do you know how many times they have called your customers or for how long they spoke? Shouldn't you? Well, now you can. All calls to your CRM customers will be automatically attached to the Individual contact or opportunity Inside your CRM.

Because call logging Is automated, managers have clear visibility Into their agents' activities. Managers can view an agent's call history with contacts, call back times, and recordings to determine and compare individual agent effectiveness. With this Integrated call and opportunity data, the reporting possibilities are endless.
Management & Reporting

Call reporting features add new call reports to your CRM system that provide you detailed and consolidated call records for your agents. Find out total calls made to leads or customers and see which agents are the most active. The Lead Management Reporting tells you exactly how many minutes it took an agent to call a leads back once, twice, or three times, offset for business or weekend hours. Finaly It's easy to see average call-back times, average days to conversions, average calls to conversion, and more by agent, team, or account.
Improve Customer Service

Sales or Service agents have customer information at their fingertips before a call is answered, enabling greater efficiency and improved customer satisfaction. And, as a manager, automated activity logging and advanced reporting options give you even greater visibility into your service organization allowing you to make Intelligent business decisions to continually Improve quality of service.

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.

Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.

Let us take care of technology, so you can take care of business.

Case Study:
Windsor Unified

About the Customer

Windsor Schools have four California Distinguished Schools, two California Golden Bell Awards, and is considered to offer some of the best academic programs in Sonoma County. In 2006 the State of California awarded the District its prestigious Governor’s Award for Environmental and Economic Leadership.
Challenges:

• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Improve customer response times, especially sales inquiries
• Stay ahead of the competition by making customer contact a priority
• Provide a business phone solution that is flexible and easy to install and manage
• Project a professional sound and feel to customers calling in
• Find a phone system that could grow with their business
The Solution:

• Professional Edition for 97 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office


LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based.

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.

Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Many of our larger customers have or a looking at MPLS services. MPLS allows companies to connect locations anywhere into one network with local IP addresses.  We have a customer that had a MPLS network but wanted to keep all their servers and firewall at the LightBound data center.  We accomplished this by working with the customers MPLS provider to move the MPLS circuit to LightBound's data center and connect to the Colocation cabinet.  This allows the customer to get their internet access at the data center and not have to have all the locations come back to the main office to get onto the internet.  This is one solution. We can also help companies build their own WAN's without costly MPLS services and LightBound's superior customer service.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.

Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.

Let us take care of technology, so you can take care of business.

Don’t let 12 feet of snow shut you down.

When a major snowstorm hit, Fitzgibbons Agency was able to keep on working. Fonality PBXtra Call Center Edition saved the day. Employees could work from home, seamlessly, never missing a call, and they were able to close a huge insurance deal despite the closed roads and epic snowfall.

Business cannot stop, despite Mother Nature’s best efforts. That’s what the Fitzgibbons Agency, an Oswego, NY based real estate and insurance brokerage firm, learned when more than 12 feet of snow was dumped on the city in just over a week. Despite the Governor of New York declaring a state disaster emergency for the local area, Fitzgibbons Agency was able to continue working and close a significant insurance deal thanks to its Fonality PBXtra Call Center phone system.
Epic Snow Can’t Bring PBXtra Down

Being in the insurance business, John Fitzgibbons, owner of the Fitzgibbons Agency, believes in proactive disaster planning. Little did he know when he deployed PBXtra Call Center that his choice of IP-PBX phone system would save the day when a real weather disaster hit. Oswego, NY is notorious for enduring weather that does not affect other nearby communities. Its “snow belt” location requires Fitzgibbons Agency to operate even when the environment says it shouldn’t.

Turns out Fitzgibbons Agency was ready. It had deployed PBXtra Call Center as a powerful, flexible solution that could promote the fledgling company as larger than it was. “When I started the agency, I couldn’t afford Cisco, Avaya or Nortel, but needed multiple auto attendants and other key features,” said Fitzgibbons. “I looked at products from Switchvox and Fonality and chose PBXtra Call Center because its user interface was much more polished than Switchvox’s. The product is very simple for a non-technical person to use, and the biggest upside has been the flexibility PBXtra Call Center provides my agency.”

That flexibility was the key to keeping the lights on at Fitzgibbons Agency despite the epic snowfall. Good thing, too – the same week as the snow storm, Fitzgibbons had a commercial insurance deal set to close that would bring him thousands in recurring annual revenue dollars. Unable to get to the office, Fitzgibbons and another employee used a soft phone on a laptop and a Polycom phone brought home from the office to conduct business.

“We were buried in 12 feet of snow for five days and we never missed a call! Two employees worked from home and we were able to transfer calls back and forth so easily we could barely tell the difference. I think PBXtra is one of the smartest investments I’ve ever made,” said Fitzgibbons. “Thanks to PBXtra Call Center, we were able to close the deal, which will benefit my company for years to come.”
Telecommuting and Auto Attendants Equal Business Flexibility

Snowfall aside, PBXtra Call Center’s flexibility makes it an integral part of the Fitzgibbons Agency. “I have employees that go to school part time or live in remote locations, and PBXtra Call Center enables them to work from home whenever necessary,” says Fitzgibbons. “They take their desk phone with them or use their mobile or home phones, and can still work productively. The flexibility of telecommuting for my employees also helps me retain my employee base better. PBXtra Call Center makes it a win-win for both of us.”

Fitzgibbons also likes PBXtra Call Center’s multiple auto attendants, and the product’s ability to operate a mixed analog and VoIP environment. He combines these two features to create unique “unbundled” realtor services for home owners selling their own properties. One such service that takes advantage of PBXtra Call Center is Fitzgibbons’ virtual mailboxes. Interested buyers dial a Fitzgibbons Agency number, enter a property code that has been assigned to a specific home and hear detailed information about the property. “PBXtra Call Center’s combination of multiple auto attendants and VoIP lines means I can offer my clients a unique service that is outside of my core business,” said Fitzgibbons. “I can assign an auto attendant for each property code, and the really great part is that I don’t have any hard costs for the growth potential that PBXtra Call Center offers me. Whether I have one or 100 virtual mailboxes, my costs are the same!”
On Call, All The Time

It’s true for both real estate and insurance – customers have to be able to reach you no matter what. Because of PBXtra Call Center, Fitzgibbons is able to be on call, all the time. And he feels the same about his phone system. “PBXtra Call Center does not let me down,” he said. “I have absolutely no reservations about recommending this product. It offers a great feature set, it’s easy to install and use, and Fonality’s support has been terrific.”

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.

Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.

Let us take care of technology, so you can take care of business.

1.) "We can focus on our core business." Smart companies focus on growing their business and don't have time to manage complicated IP PBXs.

2.) "IP PBXs can be hard to manage." Implementing the same phone system hundreds of times has taught hosted vendors  how to avoid pitfalls of deploying VoIP. Companies also save time and resources because hosted providers use proactive and reactive monitoring systems to resolve problems faster than an in-house solution.

3.) "Our phone system is a service, not a product." Hosted providers devesop long-term relationships with clients and have a vested interest in keeping them happy, instead of selling the system once and making more money on fixes or upgrades.

4.) "Our total cost of ownership is lower." The only equipment required for hosted VoIP is a switch, router and user handsets. Companies that buy and install an IP PBX face large upfront capital expenditures, as well as maintenance and upgrade costs.

5.) "Our phone calls are secure for remote employees." While an IP PBX uses unmanaged broadband connections to connect telecommuters to the phone system, hosted providers can leverage facilities and expertise to do this securely.

6.) "We can easily add/manage office locations." Hosted VoIP systems are designed for almost limitless scalability and can treat multiple locations as one office. The benefits of connecting all offices to the same phone system include the ability to share a centralized receptionist and use free four-digit dialing between locations.

7.) "There are fewer vendor headaches." A single point of contact eliminates finger-pointing among service providers. Clients deal with one vendor and one bill.

8.) "We have better insight into monthly telecom spending." Hosted solutions' flat monthly fees eliminate the guesswork of operating expensive IP PBXs, which require spending 10% to 15% above the purchase price for annual maintenance contracts.

9.) "We're guaranteed access to the latest technology." Hosted VoIP providers handle software upgrades at no additional charge. If a company purchases an IP PBX now, in a few years it will be stuck with an outdated phone system.

10.) "Hosted VoIP satisfies our business continuity and disaster-recovery needs." Hosted providers house their equipment in carrier-grade collocation facilities with high levels of resiliency, back-up power and advanced safety features. An IP PBX resides in the client's office where it is susceptible to emergencies such as fires, floods or natural disasters.

Companies looking to implement VoIP have two choices: hosted VoIP or an in-house IP PBX. Hosted VoIP simplifies life for the business executive, making it a better solution, especially for organizations without extensive IT resources.

excerpts from Face-off  By Dan Hoffman, Network World

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.

Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.

Let us take care of technology, so you can take care of business.

The Value of VoIP: Century 21 Franchise Gets Results with PBXtra

With a move on the horizon, Century 21 The Castle Company, a Century 21 franchise, opted to replace its cumbersome Meridian system with a VoIP system. Its choice? Fonality's PBXtra, which resulted in a great price point, easy installation and maintenance, and more productive agents. Happier customers, too — PBXtra's virtual extensions make it simple to reach realtors on site, in the car or at their home office.

Century 21 The Castle Company is a Wylie, Texas-based franchise of Century 21 Real Estate LLC, the franchisor of the world's largest residential real estate sales. The Castle Company has been in business since 1985 and serves the Dallas and Fort Worth market. In 2006, the company was preparing to move to a new location and decided to upgrade its phone system at the same time.
Wanted: A VoIP Solution

"We needed a way for our customers to feel closer to their agents. Our choices were to upgrade our existing phone system or look for new technology," said David Barnhart, owner and broker. The Castle Company's existing phone system was a Meridian switch with dedicated lines that was older, cumbersome and lacked many features. As a result, the company decided to shop for a new solution.

Barnhart had a technology background and a solid knowledge of VoIP, and decided to look into using VoIP for the new facility. The T1 and VoIP provider The Castle Company selected, CBeyond, recommended it consider Fonality for the phone system. Barnhart did some research and contacted Fonality by phone.
Quick Set Up and Easy Maintenance? Not a Problem.

"We wanted something easy to install and maintain, so we could do it ourselves. It was important to us that we could perform all updates and changes in house. We talked to Fonality and got a demo of PBXtra. They product seemed simple and the price point was great!"

The Castle Company deployed PBXtra in October of 2006. According to Barnhart, "PBXtra's setup was simple. I set it up at the same time as I set up the network at the office. All I had to do was plug in the phone system and turn it on. It was all preconfigured at Fonality and it just worked. To set up the 19 physical and virtual extensions, which included naming them and configuring any call forwards, took less than two hours. The whole setup took less than four hours from unpacking boxes to being operational."
Calls Here, There & Everywhere

One of the features that is most beneficial to The Castle Company is support for both physical and virtual extensions, which means that calls placed to an agent's extension can either ring at a physical desk within the office or be transferred transparently to a cell phone, home office or any other number. Agents decide how their calls will be handled and can configure or change call handling from anywhere through an easy to use web-based application.

For The Castle Company, more efficient call handling, means more productive agents and happier customers. The receptionist doesn't need to keep track of whether a realtor or employee is at a physical desk or working outside of the office. And, most importantly, clients find it easier to get in touch with their realtors.

"Fonality's PBXtra phone system is very affordable and easy to maintain. I have been so happy with it that I have told several of my colleagues at other real estate firms. Fonality should expect to hear from them in the future when they are shopping for a new phone system."

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.

Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.

Let us take care of technology, so you can take care of business.

This week we met with a customer that currently has Internet and VoIP services with a CPE based IP PBX phone system. Customer was purchased by another company that is moving and wants to combine all three sites with an IP based Telephone system.  Our solution was to us LightBound Server Collocation services.  LightBound was going to locate customers IP PBX Server in our Data Center and provide T1 to each location to connect with PBX and the Internet. This allows three sites to be connected and share one phone system and gives them the ability to add future sites.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.

Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.

Let us take care of technology, so you can take care of business.

Yes, it's here. Our biggest and last of the year.


Lunch and Learn
December 1, 2010 11:30am - 1:00pm

Topics:

• LightBound's new 47,000 square foot data center
• Power expansion at the 731 Henry St data center
• Nationwide voice service
• Direct fiber connectivity to downtown Indianapolis building
• Fonality VoIP PBX systems upgrade
• Virtual server services enhancement with Xsigo I/O Virtualization

Location:   LightBound Network Operations Center
731 W. Henry St., 2nd Floor
Indianapolis, Indiana

Contact Email:   events@lightbound.net
Contact Number:   (317) 777-7165

Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.

www.lightbound.net

In this day and age where everyone depends so heavily on Technology. Isn't good to have one company that can provide ITManaged Services, Server Collocation, Web Hosting Services, Virtual Storage, Storage as a Services, VoIP PBX Solutions, Hosted VoIP PBX  Solutions, Voice Services and Data Services.

LightBound can provide your Cloud Services, Data Disaster Recovery and Business Continuity to your Voice and Data services including Off Site Data Backup Services.

Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound, your Virtual Service provider, can combine your managed services, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

Let us take care of technology, so you can take

With consumer companies such as Skype and Vonage, VoIP is all the buzz these days. What is VoIP? VoIP stands for “Voice over Internet Protocol,” and in its simplest form means you can make telephone calls using your Internet connection. This has the obvious benefits of saving money on phone service, but also offers additional benefits to businesses that use VoIP-enabled phone systems.
VoIP Phone Systems Reduce Phone Bills

The primary benefit of a VoIP Phone System is the ability to make VoIP phone calls, saving up to 70% on phone bills. When businesses aren’t ready to make the jump into a purely VoIP phone service, phone systems such as Fonality PBXtra can be configured to use VoIP selectively for designated calls, such as intra-office, branch office, and international calls.
VoIP Phone Systems Mean Advanced Features

VoIP Phone Systems enable new and improved features that weren’t possible with traditional systems, such as unified messaging (integrated voice/data applications) and support for telecommuters and branch offices. Fonality PBXtra incorporates these VoIP Phone System features plus more. Fonality PBXtra also has web-based administration, proactive monitoring, disaster recovery, HUD presence management, CRM Integration, and FindMe with Boomerang Mobile Integration. And, as Fonality PBXtra releases new features, our customers with support contracts will receive these new features automatically.
VoIP Phone Systems Enable Network Simplicity

VoIP phone systems let businesses use their existing data network for both computers and telephones. In fact, each work station only needs one Ethernet cable, and with built-in Ethernet switches in IP-Phones, the desktop computer shares the one Ethernet drop and plugs right into the phone. This may seem like a simple benefit, but often reduces hefty cabling fees for new offices, and allows offices with existing cabling upgrade to VoIP-enabled phone systems without re-cabling.

Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.

www.lightbound.net

HUD Heads Up Display only with Fonality VoIP PBX Solutions. Is a terrific desktop application for the Fonality VoIP PBX solution. Here are some of the cool things:

Employees can send instant messages on your own private chat network. This feature is perfect for companies that have turned off external chat as a time-saver and call centers that want to text-whisper to agents while on the phone. All chat messages are encrypted by industry standard SSL 128 bit encryption.

Chat with your external Google contacts directly from within HUD. Users are able to either add a single Google Talk contact, or import their entire Google Talk contact list into HUD.

HUD just got a facelift, errr a face. Once a user uploads their photo via the Web User Panel, you will now see their gorgeous mug whenever you interact with them in HUD (calling, conference, voicemail). In addition, we now support the Outlook 2007 photo feature to show pictures for calls to/from external numbers.

Wherever you HUD, there's your voicemail! The new visual voicemail component enables users to play, delete, and flag their voicemails, in addition to calling the user back, initiating a chat with the user, or adding the user to Outlook. HUD Voicemail also supports Photo Caller-ID, allowing you to see that befitting smirk while they are yelling at you.

Desktop alerts show the phone number (if available) or names of people stored in your Outlook contacts for all incoming calls to your extension. Answer, ignore, or send the call to voicemail directly from the desktop alert. You can also choose to display this alert when making outbound calls.

Instantly place a call by selecting a phone number in any file or application and dragging it into HUD.

Outlook Integration
Inbound Calling: When your phone rings, the Caller-ID will be analyzed against your Outlook Contacts. If a match is found you will see the person’s name pop-up!
Call from your Inbox:
Right-click on a contact or email message to call. Your phone rings and you’re connected!
Contact Import: Users are now able to import all HUD Contacts into their Outlook
Outlook 2003 or above is required

Place a call directly from HUD by typing in the desired phone number and clicking "Call". HUD will call your extension first, and then connect you to your outbound call.

Mobile presence provides a visual presence to other HUD users when a contact's cell phone is connected to the system. Users are prompted with the Busy Ring-Back™ dialog when attempting to call a contact who is on their mobile.

Ever need to know who was on a conference call quickly? With the visual Conference Component users now are able to see the all the participants in a conference bridge, in addition to the option to kick, mute, record, email, and chat with other participants in the bridge.

Click the mobile phone icon to instantly call any other employees on their cellular phones. The phone number is pulled from your PBXtra company directory.

HUD provides your employees the ability to record their own calls with the press of a button. Call recordings capture agent name, agent extension, date, time, and file size. HUD also comes with an extensive permission system that lets you decide exactly who can record their own calls and who is allowed to record others’ calls. HUD is critical for quality control within your call center!

Initiate a web search or CRM lookup based on caller’s Caller ID and know all about the caller before you pick up the phone. When you have PBXtra Unified Agent Edition, you will even be alerted of the deal size before you pick up!

LightBound, your Virtual Service provider, can combine your managed services, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

What do you do...

If you are a technology minded real estate management firm with over $1 billion in real estate assets and you're planning for a call center? If you are Oregon-based PREM Group, you choose Fonality's PBXtra Call Center Edition and HUD Pro, of course. Beating out ShoreTel on both price and standards-based technology, PBXtra provided a powerful call center solution that integrates with CRM software, helps build customer retention and improves employee efficiency.
Prepping for a Call Center — PBXtra and PREM Group Set the Stage

What do you do if you are a technology minded real estate management firm with over $1 billion in real estate assets and you're planning for a call center? If you are Oregon-based PREM Group, you choose Fonality's PBXtra Call Center Edition and HUD Pro, of course. Beating out ShoreTel on both price and standards-based technology, PBXtra provided a powerful call center solution that integrates with CRM software, helps build customer retention and improves employee efficiency.

PREM Group is a Portland, Oregon-based real estate management company with approximately 2.5 million square feet of real estate assets valued at $1 billion. The company's vision is to be the most progressive and innovative real estate service company, and it views technology as a strategic asset for reaching this goal. Given its top-down approach to technology and future plans for a call center, it's no wonder that when PREM Group decided to purchase a new phone system, it selected Fonality's PBXtra Call Center Edition and HUD Pro, which supports the latest and greatest in convergent technologies.
Standards-Based Wins the Race

"We looked at several vendors, namely Fonality and ShoreTel," said Brian Thompson, chief information officer at PREM Group. "We were attracted to Fonality for several reasons. In addition to cost, the fact that the technology is standards-based and SIP [session initiation protocol]-supported architecture was also instrumental in our decision. The PBXtra system was extremely well priced; it cost us roughly half of what a ShoreTel system would have cost."

Being a technology-minded company, PREM Group has its eye on the future and is interested in adopting new, convergent technologies that integrate well with other systems. According to Thompson, "it was important that our new phone system support open standards, especially SIP. SIP support is one of the reasons we chose Fonality over ShoreTel: PBXtra supports SIP and ShoreTel does not. Fonality allows us to integrate PBXtra with SugarCRM, our customer relationship software. This enables us to build customer retention by delivering highly personalized services according to individual customer attributes and history. It goes beyond conventional "help desk" solutions by automating not only the agent-customer interaction, but by creating an enterprise workflow focused on serving customers through fulfillment of their requests."
Sophisticated Options with PBXtra and HUD

Although PREM Group does not have a true call center in place today, it selected Fonality's most powerful phone system -- PBXtra Call Center Edition. The choice of PBXtra Call Center Edition allows PREM Group to link transactions in the call center with back office fulfillment operations, and leverage some powerful call center features, such as load balancing and call queues. This ensures that the company has the appropriate system in place to create a complete, in-house call center within the next year.

Of particular interest to PREM Group was Fonality's HUD Pro product, which gives operators a sophisticated way to handle incoming calls. "With HUD Pro, our operators can park a call and check a property manager's availability before transferring the call or putting it through to voicemail," Thompson continued. "HUD Pro is an efficiency tool that fits well with our corporate mission, and helps us serve our customers better." All PREM Group employees also use HUD from their desktops for interoffice dialing and to determine who is in the office or on the phone at any given time. "The ability with HUD to just click and automatically call an employee's cell phone is a very popular feature with our employees."

Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.

Lunch and Learn
November 3, 2010 11:30am - 1:00pm
Scale Computing's New M2 StorageNodes and Customer Case Studies

Come hear about Scale Computing's new M2 StorageNodes with a premium level of performance which maximizes I/O speed for high-availability. You will also learn about LightBound's Scale SAN replication service to take care of your critical DR plans. LightBound & Scale customers who have implemented Scale Computing for replication, DR, virtualization in K-12 education, healthcare, and entertainment industries will discuss their experience using this solution.

Location:   Business Furniture
6012 Victory Way
Indianapolis, Indiana

Contact Email:   events@lightbound.net
Contact Number:   (317) 777-7165

Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.

You should still be able to present a professional image at an affordable cost. That's what Orion Logistics, a third party logistics service provider, believed. After a quick Google search uncovered Fonality, Orion was en route to replacing its failing phone system with PBXtra. Low cost and feature rich, PBXtra has improved customer service and employee efficiency all while making the company look great to the outside world.
Making a Move; Orion Logistics Takes PBXtra Along with Great Results

Orion Logistics, Inc. is a third party logistics service provider offering services to companies that want to outsource the physical distribution of manufactured products. When the company began planning to move its operation to a new 100,000 square foot warehouse, management was debating whether to invest in moving and reprogramming their existing phone system, which didn't provide the advanced features they needed, or go shopping for a new phone system.
Moving on Up for Less than $10K?

At the time, Orion, which has 15 employees, had regular phone lines and an AT&T Partner phone system that was purchased in the late 1990s. After looking at the cost of moving its existing system and what features they would ideally like to have in a phone system, Orion decided to look for a new system. "We wanted our phones to be automatically answered, have good voicemail, transfer calls to employees in the warehouse and conference calls together," said Jim White, IT manager at Orion. "We also wanted to purchase and install our new phone system, without hiring a phone guy or relying on other expensive outside consultants."

"I found out about Fonality through searching on Google," said White. "The PBXtra system was very attractively priced and had all the features we wanted and more. We did not want to make a five figure investment in our new phone system. For not much more than moving our broken phone system, we could implement our new advanced PBXtra system. Plus, we didn't want to have to dedicate staff to the ongoing function of our phone system and with PBXtra we wouldn't have to." Orion liked the fact that Fonality provides automatic software updates and can administer its server remotely. The one time, in 14 months, that Orion needed help, Fonality support was able to look at its server remotely, see immediately what was going on and fix the problem.
Improving Employee Productivity and Customer Service

Since Orion is a warehouse operation, employees are often out in the warehouse rather than at their desks. With Fonality, employees can easily have their cell phones configured as extensions, which makes it possible to transfer calls to them while out on the warehouse floor. This feature has made a huge difference for Orion. Employees now answer calls that they weren't able to before, which saves time, increases productivity and allows Orion to provide better service.

"When I went through the steps to start configuring people's cell phones as PBXtra extensions, we all thought it was incredible," said White. "With this feature, we don't have to keep customers waiting, there is no need to install phones all over the place, and people can keep working while they take calls from customers, dispatchers, suppliers, etc. It is a big time saver!"

White is impressed with Fonality's ability to forward voicemail to email, which allows employees to listen to voicemail from their computer either remotely or at their desks. He also likes the ability to administer the phones from a web browser, which "saves time and give us better control."

"We aren't a huge operation, but we did want our new phone system to give us a really professional presentation to the world. We need to answer phones and be responsive to customers, suppliers and partners. PBXtra allows us to do that and a lot more."

Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.

Fonality and LightBound integrate your VoIP PBX solutions with popular CRM packages like Salesforce. com and SugarCRM.

Now you can take two things in your company that are suppose to make your company more productive and effecient, your VoIP PBX and your CRM and integrate them. 

trixbox Pro Unified Agent Edition (UAE) is our latest edition of trixbox Pro. It includes all the features of SE, EE, and CCE, but adds advanced CRM integration. UAE is the answer for every company that relies on both Salesforce SFA™ and a phone system to transact business. UAE makes agents more productive with the Deal-size ($) Alert, Improved Screen Pops, and Click-to-Call. Managers are given full visibility into their reps’ activities with Automatic Call History, Lead Management Reporting, and Outbound Call Reporting. trixbox Pro Unified Agent Edition can transform sales and support organizations.


Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.

www.lightbound.net