Leaders of industry and thinking come together at TechPoint’s public networking event held the third Thursday of every month.
Cocktails and hors d’oeuvres are served before and after a brief presentation by a leading industry executive, allowing guests to get up close and personal with prospects, competitors, partners and more.
Tech Thursday is sponsored by voice, data and managed services provider LightBound and hosted by the law firm Baker & Daniels. The event is free, open to the public and held at the northside Indianapolis offices of Baker & Daniels.
LightBound is your best choice for on premise and hosted VoIP PBX solutions.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Our new state of the art 47,000 sq ft. Data Center is up an running and available.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
We also have customers utilizing our third party voice recording to allow all calls to be recorded, managed and stored.
Look forward to our customer case studies coming up in the near future.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Key Features & Benefits
Employee Accountability
Do you know who your employees are calling? Do you know how many times they have called your customers or for how long they spoke? Shouldn't you? Well, now you can. All calls to your CRM customers will be automatically attached to the Individual contact or opportunity Inside your CRM.
Reduce Costs & Increase Efficiency
Do you know who your employees are calling? Do you know how many times they have called your customers or for how long they spoke? Shouldn't you? Well, now you can. All calls to your CRM customers will be automatically attached to the Individual contact or opportunity Inside your CRM.
Because call logging Is automated, managers have clear visibility Into their agents' activities. Managers can view an agent's call history with contacts, call back times, and recordings to determine and compare individual agent effectiveness. With this Integrated call and opportunity data, the reporting possibilities are endless.
Management & Reporting
Call reporting features add new call reports to your CRM system that provide you detailed and consolidated call records for your agents. Find out total calls made to leads or customers and see which agents are the most active. The Lead Management Reporting tells you exactly how many minutes it took an agent to call a leads back once, twice, or three times, offset for business or weekend hours. Finaly It's easy to see average call-back times, average days to conversions, average calls to conversion, and more by agent, team, or account.
Improve Customer Service
Sales or Service agents have customer information at their fingertips before a call is answered, enabling greater efficiency and improved customer satisfaction. And, as a manager, automated activity logging and advanced reporting options give you even greater visibility into your service organization allowing you to make Intelligent business decisions to continually Improve quality of service.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Would you like to focus on improving your business results instead of managing your phone system? Is your current phone system lacking some functionality that new phone system provide? Would you like a new phone system without a large up front capital cost?
If you answered yes to any of these questions click here to learn about LightBound's VoIP Hosted PBX Solutions and how to get three months of free serviceLightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
With consumer companies such as Skype and Vonage, VoIP is all the buzz these days. What is VoIP? VoIP stands for “Voice over Internet Protocol,” and in its simplest form means you can make telephone calls using your Internet connection. This has the obvious benefits of saving money on phone service, but also offers additional benefits to businesses that use VoIP-enabled phone systems.
VoIP Phone Systems Reduce Phone Bills
The primary benefit of a VoIP Phone System is the ability to make VoIP phone calls, saving up to 70% on phone bills. When businesses aren’t ready to make the jump into a purely VoIP phone service, phone systems such as Fonality PBXtra can be configured to use VoIP selectively for designated calls, such as intra-office, branch office, and international calls.
VoIP Phone Systems Mean Advanced Features
VoIP Phone Systems enable new and improved features that weren’t possible with traditional systems, such as unified messaging (integrated voice/data applications) and support for telecommuters and branch offices. Fonality PBXtra incorporates these VoIP Phone System features plus more. Fonality PBXtra also has web-based administration, proactive monitoring, disaster recovery, HUD presence management, CRM Integration, and FindMe with Boomerang Mobile Integration. And, as Fonality PBXtra releases new features, our customers with support contracts will receive these new features automatically.
VoIP Phone Systems Enable Network Simplicity
VoIP phone systems let businesses use their existing data network for both computers and telephones. In fact, each work station only needs one Ethernet cable, and with built-in Ethernet switches in IP-Phones, the desktop computer shares the one Ethernet drop and plugs right into the phone. This may seem like a simple benefit, but often reduces hefty cabling fees for new offices, and allows offices with existing cabling upgrade to VoIP-enabled phone systems without re-cabling.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
www.lightbound.net
Offices in California and Hawaii sound like a businessperson’s dream. But for Sun Apparel, multiple offices meant expensive logistical problems when it came to phone communications. Sun Apparel turned to Fonality PBXtra for a phone system to make three offices work as one. Since deploying PBXtra, communications are up, long distance costs are down and the company’s offices are dreamy once more.
Sun Apparel manufactures and distributes t-shirts, casual sportswear, caps and accessories throughout the western United States. With three locations — its corporate headquarters in Fullerton, CA and distribution centers in Hayward, CA and Honolulu — the company’s management understands the pain points felt by a multi-office business. That’s why improved interoffice and external communications were top of mind as the apparel company prepared to move into a new corporate headquarters location. Armed with three shiny new Fonality PBXtra servers, the company was ready to say goodbye to phone system problems.
Manageable, Open Source Telephony
As the move neared, a bid from its existing phone vendor missed the mark. “I was completely dissatisfied with the proposal from our previous phone vendor,” said Steve Gulsvig, Sun Apparel’s IT consultant. “The solution was antiquated and was going to cost almost $40,000 for just one location. It also required us to pay an expensive service fee every time we wanted to add a new employee, make a change or move an employee within the office.”
Gulsvig, an early adopter of IP phones for personal use, began searching for a new phone system that could help Sun Apparel communicate internally, as well as with customers, suppliers and other business associates. He was intrigued by open source PBX telephony but, “without a full IT department on staff, Asterisk was too much of a risk. I wanted something that ran on Asterisk, but that had a visual interface so that I didn’t have to write any code.”
A quick Google search later and Gulsvig found Fonality. “Fonality PBXtra is based on open source, but has a great user interface and a hybrid-hosted architecture that actually makes Asterisk useable — it was the clear choice for Sun Apparel,” said Gulsvig. “Fonality had a great track record and PBXtra’s price point for its extremely deep feature set was incredible.”
Fonality’s positive reputation in the IP-PBX market wasn’t the only thing that caught Gulsvig’s attention. “Deploying a PBXtra system was so simple! Since the phones come pre-configured from Fonality, we were able to get all of our locations up and running very quickly.” He was also impressed by the fact that he could easily add new long distance plans and VoIP accounts, and set up dialing rules to define when calls should use each of them.
Eliminating Inter-Office Long Distance Costs
Sun Apparel’s interdependent offices require that company managers frequently communicate about issues such as orders processed through the corporate headquarters or the amount of inventory that has been shipped to the Hawaii office. Before PBXtra, managers often wanted to quickly pick up the phone to confirm inventory or ask questions of colleagues, but avoided it because of the expensive long distance charges between the three offices. Instead, managers consulted the inventory application, which did a good job of keeping track of products and orders, but did not account for real-time changes.
That all changed when Fonality entered the picture. “With PBXtra, all calls between our offices run over our VoIP network, which has completely eliminated long distance fees between our offices. That’s a huge benefit for a company with multiple offices!” said Gulsvig. “PBxtra has also helped improve budgeting. Instead of a guessing game, our phone system is now a consistent line item every month. It makes budgeting so simple.”
Eliminating long distance fees wasn’t the only benefit specific to multi-office locations, according to Gulsvig. “PBXtra allowed us to seamlessly link together our three offices so that we operate as if we are in one physical location,” said Gulsvig. Because of PBXtra’s four-digit dialing, our managers and employees can communicate more efficiently with one another.”
Gulsvig’s overall thoughts on Fonality? “Fonality gave us 10 times the functionality of other phone systems at 10 percent of the cost. Our PBXtra system is so flexible — we can add phones, make changes or move extensions quickly and easily.”
Gulsvig is equally excited about the business results related to deploying PBXtra. “PBXtra has helped improve the relationships between our managers because it has allowed them to have constant communication and operate more fluidly. We are also able to project a more professional image to our customers and suppliers because, with PBXtra, it is so easy to upload custom messages about holiday closures, sales, etc.”
Gulsvig continues his praise of Fonality, particularly for multi-office companies. “Fonality PBXtra is a terrific product for any company that is looking for a feature rich communications system. Especially for growing businesses with multiple locations, PBXtra adds tremendous value for a minimal cost.”
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
www.lightbound.net
How is your team positioned to collaborate, share information, and communicate with your customers at any time or place? While mobility is an indispensable business tool, the two most common challenges for small and mid-sized businesses are cost, and the communications complexity it creates.
These complexities fall in three categories:
1) Device fragmentation, with employees using a range of mobile devices from smart phones and PDAs, to tablet PCs and laptops.
2)Reachability, with employees having multiple office, mobile and home phone numbers, multiple voice and digital mailboxes, and diverse device dependent capabilities. This makes it very difficult to reach the right person with the relevant information to 'close a deal', whether this entails making a sale or solving a customer or operational problem.
3)Connectivity options, in addition to cellular: Wi-Fi hot spots in hotels, café's and airports, and possibly your own locations (e.g. warehouse, conference room); wired connections in hotels and in guest offices; and wired or wireless connections at home offices for teleworkers or those in need of periodic remote access.
Many of these challenges can be met by bringing together your business and mobile communications capabilities through Unified Communications. The emergence of Apple's iPhone and iPad as well as Android-based devices has further expanded the value of mobility from voice, email and text, to include access to a broad range of applications, leveraging broadband wireless connectivity. The expanded mobility options when coupled with Unified Communications have created an unprecedented opportunity to differentiate yourselves and enhance the service to your customers.
- Imagine your mobile users having a communication experience that is consistent whether they are in the office or away...on wireless or wired connections...using voice or data communications.
- Imagine the productivity gains if employees could use their laptops, desktop PCs, or smart phones as an extension of their office environment - anywhere and anytime.
- Imagine having unified mailboxes including missed telephone calls, email and fax. Imagine allowing your employees to recapture the estimated 30 minutes every day, currently wasted looking for information or trying to contact customers, colleagues and partners.
- Imagine no further than a cloud- based Unified Communications service.
From a user's perspective, Unified Communications provides a single control panel from which to access directory information, launch and or receive calls, participate in conference calls, initiate instant messaging sessions, track the availability of coworkers and manage his/her availability. The availability of coworkers is indicated by a 'presence' icon associated with the user, indicating whether he/she is talking on the phone, on the road or whatever. Unified Communications provides a consistent user experience and a set of collaborative capabilities that make mobile users much more effective, wherever they may be or whatever devices they are using.
Put simply, mobilizing your business through Unified Communications can transform your operations and your customer service. For example, your call center is no longer constrained to a single geographic site, with agents being able to work at multiple sites or even from home. You will now be able to track down and engage the specialist that can best meet your customer's needs, drawing on a geographically distributed pool of specialists.
There are a few important steps you can take immediately.
1)Invest your capital in the right mix of mobile devices for your people.
2)Don't waste your capital on legacy premise-based telephony systems, and instead roll out cloud - based Unified Communications. This avoids bolt-on Unified Communications solutions promoted by traditional vendors. It also has the benefits of easier deployment and scalability, substantially lower operational costs and no technology obsolescence. In fact, taking this approach can ensure you have 100% of the enterprise level features you need at a cost savings of 50% or more.
3)Leverage mobility to enhance customer service by extending call center operations to any employees who can help address a problem or opportunity.
You have a great opportunity with your next business phone purchase to drive customer service to new levels through the confluence of communications technologies as a platform for differentiation. Several studies have shown that customers are willing to pay a 10% premium or more for great customer service, so making such a change can quickly impact your bottom line. Effectively adding mobility and Unified Communications capabilities into your solution can accelerate that payback. You can access the full suite of Unified Communications capabilities from your laptop, anywhere you have internet access.
If you would like to more information about LightBound's VoIP PBX services, please Contact Us or go to www.lightbound.com and click on the Voice tab.
Hybrid IP-PBX Capabilities:
▪ Unlimited extensions and voicemail
▪ Multiple auto-attendants (IVR)
▪ Unlimited call queues (ACD)
▪ Telecommuters – even for call queues
▪ Uploading of professional voice prompts
▪ Scheduling - time and date settings
▪ Music on hold wiht upsell messages
▪ Parking, paging, and call forwarding
▪ Integration with Outlook and CRM software
▪ Customisable caller ID
▪ Click-to-call from your website
▪ Extensive reporting for productivity analysisLightBound offers options for your voice business continuity. We can redirect calls if your voice system goes down. We have a website that customers can access to make these changes themselves.
LightBound also offers Fonality Live Backup Solution for customers that can't afford for their PBX to be down.
If you would like to know more about this please contact your account manager or email me at jcutler@lightbound.net.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
Would you like to focus on improving your business results instead of managing your phone system? Is your current phone system lacking some functionality that new phone system provide? Would you like a new phone system without a large up front capital cost?
If you answered yes to any of these questions click here to learn about LightBound's VoIP Hosted PBX Solutions and how to get three months of free service.
LightBound also offers Fonality Live Backup Solution for customers that can't afford for their PBX to be down.
If you would like to know more about this please contact your account manager or email me at jcutler@lightbound.net.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
· Resolve customer disputes using recorded conversations. Call recordings can be exported and played back using standard desktop media software—no proprietary players are required!
· Achieve regulatory compliance by documenting calls and maintaining records based upon varying business needs.
· Ensure high quality customer interactions with live monitoring and quality monitoring programs.
· Accelerate employee training with ‘real-life’ calls and live monitoring capabilities in order to provide real-time feedback to agents.
· Enhance workplace productivity by observing business processes, including calling scripts, in action.
· Leverage the voice of the customer within the organization by sending customer feedback directly to other departments.
Easy to Use Easy to Administer
If you would like more information on LightBound Call Recording please contact your account manager or me at jcutler@lightbound.net
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
LightBound also offers Fonality Live Backup Solution for customers that can't afford for their PBX to be down.
If you would like to know more about this please contact your account manager or email me at jcutler@lightbound.net.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
No longer, talk to your LightBound Account Manager about LightBound's Managed Hosted VoIP PBX. LightBound will provide a completely managed VoIP PBX on your premise for a monthly fee. After your voice contract is up you can add voice and move the PBX to LightBound's Data Center.
For small and medium-sized businesses (SMBs) looking to not just survive but thrive during the downturn, an IP phone system may be just the answer. It will give them communication capabilities previously available to only the largest companies. It will let them work in ways that they would have found impossible before. It will help them accomplish more with fewer resources. And it can save them considerable money.
But even if a company is more than ready to move to IP, choosing the best system for its individual circumstances isn’t easy. There are several contrasting approaches to IP telephony, each with its own benefits. The biggest differences among them are who owns, operates and maintains the equipment, and where it is physically located. These differences produce major variations in cost, convenience and ease of management.
This report analyzes the three leading options, which go by the names of premise, hosted and hybrid-hosted. It describes each approach, explaining how they work and the equipment and support they require. It also lists the advantages and disadvantages of each.
PREMISE
The traditional approach is for the SMB to buy and operate the equipment. It either installs the IP PBX itself, or has a dealer or VAR (value added reseller) do it. The equipment sits in the company’s own premises, connects to its LAN, and distributes calls to IP phones also connected to the LAN. The company owns the equipment and software, and administers and maintains them. Calls can come to the IP PBX from the communication service provider over traditional PSTN lines or over the company’s broadband Internet connection.
The premise approach has several advantages. Although the upfront cost is higher than with hosted service, at the end of the day the company owns the system, rather than having to make payments forever. And with ownership comes increased control – companies can customize or extend the capabilities of their systems more than they could with hosted service. Another advantage is that it’s not necessary to rely solely on the Internet to deliver calls. A premise based IP PBX gives you fallback capabilities should your Internet service be interrupted. Security is also higher because all messages and call data remain on the company’s premises.
But when compared to hosted solutions, there can be a significant disadvantage depending on the needs and resources of your organization. The biggest is monitoring and maintenance. Someone has to be available virtually all the time to make sure the system is running right. Someone also has to maintain and upgrade the software on a regular basis. Premise systems typically require maintenance contracts that add significantly to the total cost of ownership. Accessing the system for administrative tasks such as moves, adds and changes also requires either having someone on site to do it, or establishing a special connection setup to allow remote access. The latter typically involves opening a special port through the corporate firewall, which can not only be a tricky process but may be against company security policies. Configuring remote users can also be complicated and thus expensive.
PROS
▪ Own the system with available financing options
▪ Can customize to suit needs
▪ Doesn’t rely on Internet for quality, reliability
▪ Messages, prompts, records remain on company’s own premises
CONS
▪ Significant costs for hardware and software maintenance contracts
▪ Requires on-site staff for monitoring and maintaining
▪ Administration requires on-site staff or special connection setup
▪ Configuring remote users can be tricky
▪ Hardware, software upgrades eventually necessary if user numbers grow
HOSTED
Hosted VoIP, also known as hosted IP PBX service, runs on equipment belonging to and located in the data center of a service provider. Calls travel to and from the SMB’s offices via its broadband Internet connection. Hosted services can provide many of the features and capabilities that traditional phone systems offer. Users can make or transfer calls by dialing each other’s extensions. They can also make conference calls, park and pick up calls, and answer calls forwarded to groups of extensions, known as ring groups. That’s not to mention all the new capabilities that IP makes possible, such as listening to voice mail messages through e-mail or another online interface, or placing calls by simply clicking on names in onscreen address books.
The business is left with no associated asset. Security is another concern, since voice mail messages and call records reside on the service provider’s premises, not the company’s. Call quality and service reliability can also be significant worries, since both are totally dependent on the company’s Internet connection.
PROS
▪ Low upfront costs
▪ Increase capacity exactly as needed
▪ No need for maintenance contracts or staff
CONS
▪ Quality, reliability depend on Internet
▪ Pay full rate for little-used extensions
▪ No end to payments, no eventual ownership of equipment
▪ Messages, prompts and call records reside in service provider’s data center
HYBRID-HOSTED
The hybrid-hosted approach combines the key elements of hosted and premise systems. The customer buys and owns the IP PBX equipment, which resides on its own premises. But the vendor monitors and helps manage the equipment from its data center. This arrangement offers most of the benefits of both hosted and premise solutions, while doing away with most of the disadvantages of both.
As with conventional premise solutions, hybrid-hosted systems let companies pay once to purchase the equipment rather than paying forever for extensions, some of which may see little use. There’s also no dependence on the Internet for the quality and reliability of calls, though Internet transport is an option. And messages and call data remain within the company.
And as with hosted solutions, hybrid-hosted systems significantly decrease the hassles and headaches of premise solutions. Part of it is ease of use. Administrators and managers can access their systems from anywhere via web browsers, rather than having to be on premises or to have configured special routes through their firewalls. Setting up remote users is simple too, and linking branch offices is a one-click process. Users can even configure their own extensions from wherever they are.
Perhaps most important, the hybrid-hosted approach alleviates monitoring and maintenance headaches. From its data center, the vendor proactively watches the customer’s hardware and software, 24 hours a day and seven days a week, for impending failures, and takes action before they happen. It also transparently maintains the software, pushing out automatic updates without the need for someone on the company’s premises to do anything. The vendor can also choose to back up call records and generate reports, taking a significant load off the premise equipment. And it also backs up the customer’s configurations (though not its voice mail messages or prompts due to privacy concerns), allowing for easy recovery in case of disaster.
PROS
▪ Own the system with available financing options
▪ Can customize to suit needs
▪ Doesn’t rely on Internet for quality, reliability
▪ Messages, prompts, records remain on company’s own premises
▪ Vendor monitors for faults 24/7
▪ Vendor backup of customer configurations with easy disaster recovery
▪ Automatic software upgrades
▪ Easy remote administration through web browser
▪ Easy setup of remote users
▪ One-click linking of branch offices
CONS
▪ Upfront costs higher than with hosted solutions
▪ Hardware and software maintenance contracts recommended
▪ Hardware upgrade eventually necessary if user numbers grow
WHICH ONE IS RIGHT FOR YOU?
To summarize the choices, companies using hosted systems have lower upfront costs and zero maintenance worries, but call quality and reliability are totally dependent on Internet connections, and all call data, including messages and prompts, resides with the provider. With the premise approach, companies buy and own the equipment and control the call data, but they also have to spend considerable money and staff time administering, monitoring and maintaining their systems. Users of hybrid-hosted systems own and control the equipment and software, as well as the call data, but can leave much of the monitoring and maintenance up to the vendor, while administration is simplified.
Ultimately, of course, the choices are all about cost. Poor voice quality or unreliable service can lose you significant business. Spending staff time taking care of equipment also means spending money. But the most important cost to keep in mind is the cost of doing nothing. Not moving to IP telephony means giving up the opportunity to make your business work better. It means missing the chance to save money through increased employee efficiency, or to increase revenue through making better use of employees’ time and talent. In short, failing to take advantage of opportunities such as IP telephony can be most expensive option, even – or especially – during a downturn.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound, your Virtual Service provider, can combine your managed services, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
Fonality announces trixbox Pro 5.2 release for general availability. Fonality trixbox Pro 5.2 release offers customers a number of platform updates as well as a suite of Unified Communication enhancements designed to change the way small businesses communicate.
With a unique software model approach, Fonality trixbox Pro 5.2 provides all the features of a legacy provider without the cost or complexities. It empowers the way SMB’s communicate, resulting in improved operational efficiencies, new revenue streams and enhanced customer satisfaction.
KEY Features of the 5.2 Release
User Based Licensing
Fonality trixbox Pro 5.2 has aligned to a user-centric licensing model, allowing a single employee to have up to four extensions (at no additional cost) associated with their user account. Providing ease of management within both the control panel and Fonality Heads-up-Display (HUD), the user-based licensing structure will also provide more accurate reporting metrics for managers.
Heads-up-Display (HUD) Multi-site Linking
Fonality HUD linking now permits multiple HUD servers to connect regardless of location enabling presence and enterprise chat. It leverages company-wide virtual conferencing rooms, creating a unified contact center experience.
Enterprise-grade Voice Quality Monitoring
Fonality FONscore provides a diagnostic view of your communication system and allows admins to drill into any device to see metrics like latency, jitter and packet loss for recent calls. Additionally, all quality metrics are stored in call detail records for historical investigation.
Upgraded Platform Core
Release 5.2 of Fonality trixbox Pro contains an upgraded platform allowing for multi-core and multi-threaded processors. This flexible communication system is now more responsive, can operate faster, and can increase your company’s concurrent calling capacity.
Enhanced Contact Center Feature Set
With Fonality trixbox Pro Call Center Edition you can enhance the suite of call center features already at your disposal. 5.2 improves upon power external reporting health checks that allow you to remain with your SLA metrics including such reports as, time to answer, average call length, agent log off reason codes and additional call center reporting metrics.
Permissions-based Dialing Options
Through the use of group permissions, Fonality trixbox Pro can restrict the calling capabilities of various employees (staff vs. executives) in order to safeguard from erroneous monthly billing, including international dialing and even directory assistance restrictions.
Selling trixbox Pro
Fonality trixbox Pro 5.2 is sold through approved resellers.
Fonality trixbox Pro Standard Edition
Fonality trixbox Pro Standard Edition (SE) is the base hybrid-hosted communication solution for small businesses that need enterprise-grade features, including:
· Auto-attendant
· Voicemail to email
· Music on hold
· Company directory
· Phone scheduler
· Call parking and more
The solution also includes the award-winning Unified Communications desktop client Fonality HUD Personal.
Fonality trixbox Pro Enterprise Edition
Building up from the SE edition, trixbox Pro Enterprise Edition (EE) offers additional features including:
· Conference bridges
· Multiple auto-attendants
· Paging and intercom (1 to 1 or group)
· Group permissions and more
The solution also includes the award-winning Unified Communications desktop client Fonality HUD Team that adds:
· Rich presence
· Drag and drop call management
· Private enterprise chat
· Interactive desktop alerts and more
Fonality trixbox Pro Call Center Edition
Fonality trixbox Pro Call Center Edition (CCE) builds on the powerful features of both SE and EE by adding advanced call center capabilities. Designed specifically for SMB call center needs, CCE adds:
· Robust ACD>
· Additional IVR capabilities
· Unlimited call queues
· Skills-based routing
· Real-time queue statistics (with HUD Queues)
· Graphical call statistic reports
· Web-based recording access and more
This version of trixbox Pro is accompanied by Fonality HUD Agent and adds:
· Advanced call center agent capabilities
· On-the-fly recording
· Call barge, monitor, and whisper
· CRM integration
· One-touch agent login and more
Fonality trixbox Pro Unified Agent Edition
Purpose-built for those customers leveraging Salesforce CRM licenses, trixbox Pro Unified Agent Edition (UAE) is a fully integrated communication solution. UAE Edition automates communication between your communication system and CRM system with advanced features such as:
· Deal-size alerts
· Integrated screen pops
· Click-to-call within SFDC
Managers are given full visibility into their sales representatives’ activities with:
· Automated call history
· Lead management reporting
· Outbound call reports and more
Upgrading customers to Fonality trixbox Pro 5.2
Starting April 1, 2011, customers can begin requesting an upgrade to 5.2 by contacting their reseller or calling Fonality Support direct. The upgrade process has been automated and will enable customers to upgrade on their own through step-by-step instructions.
Partners should direct customers to www.trixbox.com for information regarding the release, key new features, important FAQ, and a step by step checklist to complete prior to requesting a scheduled upgrade.
Scheduling an Upgrade
· Partners and customers can contact 866-366-2548 and request an upgrade using the new “Request an Upgrade” prompt in the IVR.
· Customers will be required to enter their server ID to schedule their upgrade.
· The system will check that this is a new request, place their request into a queue, and provide an expected timeframe (24 – 48 hours) to enable the upgrade link.
· Once support enables the upgrade link in the admin panel of the server ID requested, the partner/customer will be notified that their upgrade can be initiated.
Active Support Agreement
If a customer is not on an active support agreement, the customer upgrade request will be sent to the reseller and Fonality channel sales for follow up to ensure the customer is on an active agreement for additional support. To proceed with the upgrade without a support agreement, must send approval to the support team. Otherwise, support must wait until there is an active agreement prior to completing the upgrade process.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
Hosted IP PBX Service
Webinar
2:00pm-3:00pm
events@lightbound.net
Summary
LightBound Hosted IP PBX Service
Description
LightBound Hosted IP PBX Service: Why choose LightBound's Hosted IP PBX solution? During this session, you will gain insight to the web interface and features of a hosted IP PBX Solution. With LightBound’s Hosted IP PBX you as the customer have no upfront capital costs-only your monthly expense. With LightBound’s Hosted IP PBX you will always have the latest equipment and can upgrade the size of your system at anytime with a simple call to LightBound.
Once you register the call information will be provided.
Voice Service 101: Learning voice basics and cost saving strategies for IT & Financial Managers
Description
Are you new in the game of supporting voice services for your company? Do the terms SIP, PRI, PBX, VoIP, PSTN make you dizzy? Does looking at your phone bill seem like you trying to read Greek? Does the costs you are paying for voice service seem like your paying for a house on the Riviera? If you are an IT and financial manager and have responsibility for managing voice services and getting costs under control then this lunch and learn is for you. LightBound's voice solution engineer, Jay Cutler, will be presenting on the basics of voice service, consolidating of voice and data services over IP, and cost savings that can result from consolidations will be covered in this webinar. LightBound voice solutions including hosted and premise based VoIP PBX based on Fonality trixbox, voice services (SIP, PRI, analog), conference bridge, fax-to-email, and free long distance voice over your internal WAN will be covered at this session.
Please click here to register. Once you register the call information will be provided.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
LightBound Hosted IP PBX Service: Why choose LightBound's Hosted IP PBX solution? During this session, you will gain insight into the web interface and features of a hosted IP PBX Solution. With LightBound's Hosted IP PBX you as the customer have no upfront capital costs-only your monthly expense. With LightBound's Hosted IP PBX you will always have the latest equipment and can upgrade the size of your system at anytime with a simple call to LightBound.
Please click here to sign up. http://www.clicktools.com/dashboard/survey/response.jsp.
LightBound Hosted IP PBX Service: Why choose LightBound's Hosted IP PBX solution? During this session, you will gain insight into the web interface and features of a hosted IP PBX Solution. With LightBound's Hosted IP PBX you as the customer have no upfront capital costs-only your monthly expense. With LightBound's Hosted IP PBX you will always have the latest equipment and can upgrade the size of your system at anytime with a simple call to LightBound.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business
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