LightBound will be updating our website in the next month. Please check out the look and feel as well as the new information. www.lightbound.net.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
LightBound's first Lunch and Learn of the year will be Voice Service: Learning voice basics and cost saving strategies for IT and Financial Managers.
Location: LightBound Network Operations Center
731 W. Henry St., 2nd Floor
Indianapolis, Indiana
Contact Email: events@lightbound.net Contact Number: (317) 777-7165
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Don’t let 12 feet of snow shut you down.
When a major snowstorm hit, Fitzgibbons Agency was able to keep on working. Fonality PBXtra Call Center Edition saved the day. Employees could work from home, seamlessly, never missing a call, and they were able to close a huge insurance deal despite the closed roads and epic snowfall.
Business cannot stop, despite Mother Nature’s best efforts. That’s what the Fitzgibbons Agency, an Oswego, NY based real estate and insurance brokerage firm, learned when more than 12 feet of snow was dumped on the city in just over a week. Despite the Governor of New York declaring a state disaster emergency for the local area, Fitzgibbons Agency was able to continue working and close a significant insurance deal thanks to its Fonality PBXtra Call Center phone system.
Epic Snow Can’t Bring PBXtra Down
Being in the insurance business, John Fitzgibbons, owner of the Fitzgibbons Agency, believes in proactive disaster planning. Little did he know when he deployed PBXtra Call Center that his choice of IP-PBX phone system would save the day when a real weather disaster hit. Oswego, NY is notorious for enduring weather that does not affect other nearby communities. Its “snow belt” location requires Fitzgibbons Agency to operate even when the environment says it shouldn’t.
Turns out Fitzgibbons Agency was ready. It had deployed PBXtra Call Center as a powerful, flexible solution that could promote the fledgling company as larger than it was. “When I started the agency, I couldn’t afford Cisco, Avaya or Nortel, but needed multiple auto attendants and other key features,” said Fitzgibbons. “I looked at products from Switchvox and Fonality and chose PBXtra Call Center because its user interface was much more polished than Switchvox’s. The product is very simple for a non-technical person to use, and the biggest upside has been the flexibility PBXtra Call Center provides my agency.”
That flexibility was the key to keeping the lights on at Fitzgibbons Agency despite the epic snowfall. Good thing, too – the same week as the snow storm, Fitzgibbons had a commercial insurance deal set to close that would bring him thousands in recurring annual revenue dollars. Unable to get to the office, Fitzgibbons and another employee used a soft phone on a laptop and a Polycom phone brought home from the office to conduct business.
“We were buried in 12 feet of snow for five days and we never missed a call! Two employees worked from home and we were able to transfer calls back and forth so easily we could barely tell the difference. I think PBXtra is one of the smartest investments I’ve ever made,” said Fitzgibbons. “Thanks to PBXtra Call Center, we were able to close the deal, which will benefit my company for years to come.”
Telecommuting and Auto Attendants Equal Business Flexibility
Snowfall aside, PBXtra Call Center’s flexibility makes it an integral part of the Fitzgibbons Agency. “I have employees that go to school part time or live in remote locations, and PBXtra Call Center enables them to work from home whenever necessary,” says Fitzgibbons. “They take their desk phone with them or use their mobile or home phones, and can still work productively. The flexibility of telecommuting for my employees also helps me retain my employee base better. PBXtra Call Center makes it a win-win for both of us.”
Fitzgibbons also likes PBXtra Call Center’s multiple auto attendants, and the product’s ability to operate a mixed analog and VoIP environment. He combines these two features to create unique “unbundled” realtor services for home owners selling their own properties. One such service that takes advantage of PBXtra Call Center is Fitzgibbons’ virtual mailboxes. Interested buyers dial a Fitzgibbons Agency number, enter a property code that has been assigned to a specific home and hear detailed information about the property. “PBXtra Call Center’s combination of multiple auto attendants and VoIP lines means I can offer my clients a unique service that is outside of my core business,” said Fitzgibbons. “I can assign an auto attendant for each property code, and the really great part is that I don’t have any hard costs for the growth potential that PBXtra Call Center offers me. Whether I have one or 100 virtual mailboxes, my costs are the same!”
On Call, All The Time
It’s true for both real estate and insurance – customers have to be able to reach you no matter what. Because of PBXtra Call Center, Fitzgibbons is able to be on call, all the time. And he feels the same about his phone system. “PBXtra Call Center does not let me down,” he said. “I have absolutely no reservations about recommending this product. It offers a great feature set, it’s easy to install and use, and Fonality’s support has been terrific.”
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
1.) "We can focus on our core business." Smart companies focus on growing their business and don't have time to manage complicated IP PBXs.
2.) "IP PBXs can be hard to manage." Implementing the same phone system hundreds of times has taught hosted vendors how to avoid pitfalls of deploying VoIP. Companies also save time and resources because hosted providers use proactive and reactive monitoring systems to resolve problems faster than an in-house solution.
3.) "Our phone system is a service, not a product." Hosted providers devesop long-term relationships with clients and have a vested interest in keeping them happy, instead of selling the system once and making more money on fixes or upgrades.
4.) "Our total cost of ownership is lower." The only equipment required for hosted VoIP is a switch, router and user handsets. Companies that buy and install an IP PBX face large upfront capital expenditures, as well as maintenance and upgrade costs.
5.) "Our phone calls are secure for remote employees." While an IP PBX uses unmanaged broadband connections to connect telecommuters to the phone system, hosted providers can leverage facilities and expertise to do this securely.
6.) "We can easily add/manage office locations." Hosted VoIP systems are designed for almost limitless scalability and can treat multiple locations as one office. The benefits of connecting all offices to the same phone system include the ability to share a centralized receptionist and use free four-digit dialing between locations.
7.) "There are fewer vendor headaches." A single point of contact eliminates finger-pointing among service providers. Clients deal with one vendor and one bill.
8.) "We have better insight into monthly telecom spending." Hosted solutions' flat monthly fees eliminate the guesswork of operating expensive IP PBXs, which require spending 10% to 15% above the purchase price for annual maintenance contracts.
9.) "We're guaranteed access to the latest technology." Hosted VoIP providers handle software upgrades at no additional charge. If a company purchases an IP PBX now, in a few years it will be stuck with an outdated phone system.
10.) "Hosted VoIP satisfies our business continuity and disaster-recovery needs." Hosted providers house their equipment in carrier-grade collocation facilities with high levels of resiliency, back-up power and advanced safety features. An IP PBX resides in the client's office where it is susceptible to emergencies such as fires, floods or natural disasters.
Companies looking to implement VoIP have two choices: hosted VoIP or an in-house IP PBX. Hosted VoIP simplifies life for the business executive, making it a better solution, especially for organizations without extensive IT resources.
excerpts from Face-off By Dan Hoffman, Network World
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Fonality Tips and Tricks
How do I transfer a call to someone's voicemail?
1. While on an active call, click and hold the call details within the Personal window
2. Drag the call to the voicemail icon attached to every contact within the Contacts window
3. Release the mouse button and the call transfers immediately into the target user's voicemail
How do I perform a blind transfer?
Most IP Phones that Fonality sells support the ability to perform a blind transfer. Regardless of your model of phone, blind transfers are performed by the following actions:
1. Press the Xfer key or the Trnsfr key located either on the LCD as a 'soft' key or as a hardkey physically on the phone
2. Dial the target Extension
3. Press the Xfer key or the Trnsfr key once again before the other party answers the phone
Polycom SoundPoint 320/330 Instructions
These two phones work a bit differently:
1. While on a call, the "Trans" softkey will be on the screen. Press the button under it, then a new menu will appear on the screen. It will have the options "Normal", "Cancel" and "Blind".
2. Choose "Blind" and enter the extension/phone number. The call will then be sent and the Caller-ID will be the one of the party calling in. You do not need to choose the "Trans" key a second time.
Programmable Keys - Polycom
Polycom phones support speed dial configuration via the phone's interface.
Configure Speed Dial Keys
1. Press Menu
2. Press 1 Features
3. Press 1 Contact Directory
4. Press Add
5. Fill out the settings
1. Scenario #1 - Speed Dial an Employee
2. Fill out the Employees First and Last name in the appropriate fields
3. Type in the Employee's extension in the Contact field
4. Leave the Speed Dial Index at the default value (increments automatically)
5. Press Save
6. The configured speed dial will appear as Line 2 (for the first contact) and increment with each new configured speed dial (Line 3, Line 4, etc)
7. Scenario #2 - Speed Dial Park/Voicemail/Other System Extension
8. For First and Last name - enter whatever text will help you easily identify the speed dial function (e.g. if you want to speed dial Park, type in Park and leave the other name field blank)
9. Type in the system extension (Park = 9000, Voicemail = 8555, Group Intercom = *74+Group Extension, etc.). Remember you can only type in ONE extension per speed dial key
10.
Press Save
11.
The configured speed dial will appear as Line 2 (for the first key) and increment with each new configured speed dial
6. When you are finished configuring all your speed dial keys, press the Menu button to return to the default screen
Executing a Speed Dial
1. Press the button - the phone will dial the extension you configured.
Executing a Speed Dial to a System Extension
Customers commonly wish to speed dial Park. Once you setup Park as a speed dial on your phone, you can quickly transfer callers to Park via the following sequence:
1. Press the softkey Txfr (may be labeled Trnsfer on some versions of Polycom firmware)
2. Press the Park speed dial key you previously configured
3. Listen for the Parking extension
4. Hangup
5. Inform the destination party of the parked extension
6. That person should dial that extension (e.g. 9001) from their own phone to reconnect with the caller
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
The Value of VoIP: Century 21 Franchise Gets Results with PBXtra
With a move on the horizon, Century 21 The Castle Company, a Century 21 franchise, opted to replace its cumbersome Meridian system with a VoIP system. Its choice? Fonality's PBXtra, which resulted in a great price point, easy installation and maintenance, and more productive agents. Happier customers, too — PBXtra's virtual extensions make it simple to reach realtors on site, in the car or at their home office.
Century 21 The Castle Company is a Wylie, Texas-based franchise of Century 21 Real Estate LLC, the franchisor of the world's largest residential real estate sales. The Castle Company has been in business since 1985 and serves the Dallas and Fort Worth market. In 2006, the company was preparing to move to a new location and decided to upgrade its phone system at the same time.
Wanted: A VoIP Solution
"We needed a way for our customers to feel closer to their agents. Our choices were to upgrade our existing phone system or look for new technology," said David Barnhart, owner and broker. The Castle Company's existing phone system was a Meridian switch with dedicated lines that was older, cumbersome and lacked many features. As a result, the company decided to shop for a new solution.
Barnhart had a technology background and a solid knowledge of VoIP, and decided to look into using VoIP for the new facility. The T1 and VoIP provider The Castle Company selected, CBeyond, recommended it consider Fonality for the phone system. Barnhart did some research and contacted Fonality by phone.
Quick Set Up and Easy Maintenance? Not a Problem.
"We wanted something easy to install and maintain, so we could do it ourselves. It was important to us that we could perform all updates and changes in house. We talked to Fonality and got a demo of PBXtra. They product seemed simple and the price point was great!"
The Castle Company deployed PBXtra in October of 2006. According to Barnhart, "PBXtra's setup was simple. I set it up at the same time as I set up the network at the office. All I had to do was plug in the phone system and turn it on. It was all preconfigured at Fonality and it just worked. To set up the 19 physical and virtual extensions, which included naming them and configuring any call forwards, took less than two hours. The whole setup took less than four hours from unpacking boxes to being operational."
Calls Here, There & Everywhere
One of the features that is most beneficial to The Castle Company is support for both physical and virtual extensions, which means that calls placed to an agent's extension can either ring at a physical desk within the office or be transferred transparently to a cell phone, home office or any other number. Agents decide how their calls will be handled and can configure or change call handling from anywhere through an easy to use web-based application.
For The Castle Company, more efficient call handling, means more productive agents and happier customers. The receptionist doesn't need to keep track of whether a realtor or employee is at a physical desk or working outside of the office. And, most importantly, clients find it easier to get in touch with their realtors.
"Fonality's PBXtra phone system is very affordable and easy to maintain. I have been so happy with it that I have told several of my colleagues at other real estate firms. Fonality should expect to hear from them in the future when they are shopping for a new phone system."
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Here is a great video on some of the updates and editions in Fonality version 5.
http://www.vimeo.com/13343692 LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Lunch and Learn February 2, 2010 11:30am - 1:00pm
Topic: Voice 101 -- Learning voice basics and cost saving strategies for
IT and Financial Managers
Location: LightBound Network Operations Center
731 W. Henry St., 2nd Floor
Indianapolis, Indiana
Contact Email: events@lightbound.net Contact Number: (317) 777-7165
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
The Steel, Precast Concrete and Crane have arrived.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
This week we met with a customer that currently has Internet and VoIP services with a CPE based IP PBX phone system. Customer was purchased by another company that is moving and wants to combine all three sites with an IP based Telephone system. Our solution was to us LightBound Server Collocation services. LightBound was going to locate customers IP PBX Server in our Data Center and provide T1 to each location to connect with PBX and the Internet. This allows three sites to be connected and share one phone system and gives them the ability to add future sites.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Yes, it's here. Our biggest and last of the year.
Lunch and Learn December 1, 2010 11:30am - 1:00pm
Topics: - LightBound's new 47,000 square foot data center
- Power expansion at the 731 Henry St data center
- Nationwide voice service
- Direct fiber connectivity to downtown Indianapolis building
- Fonality VoIP PBX systems upgrade
- Virtual server services enhancement with Xsigo I/O Virtualization
Attend the Lunch & Learn for your chance
to win an iPod or $50.00 iTunes giftcard!
Location: LightBound Network Operations Center
731 W. Henry St., 2nd Floor
Indianapolis, Indiana
Contact Email: events@lightbound.net Contact Number: (317) 777-7165
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
www.lightbound.net
In this day and age where everyone depends so heavily on Technology. Isn't good to have one company that can provide ITManaged Services, Server Collocation, Web Hosting Services, Virtual Storage, Storage as a Services, VoIP PBX Solutions, Hosted VoIP PBX Solutions, Voice Services and Data Services.
LightBound can provide your Cloud Services, Data Disaster Recovery and Business Continuity to your Voice and Data services including Off Site Data Backup Services.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound, your Virtual Service provider, can combine your managed services, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
Let us take care of technology, so you can take
With consumer companies such as Skype and Vonage, VoIP is all the buzz these days. What is VoIP? VoIP stands for “Voice over Internet Protocol,” and in its simplest form means you can make telephone calls using your Internet connection. This has the obvious benefits of saving money on phone service, but also offers additional benefits to businesses that use VoIP-enabled phone systems.
VoIP Phone Systems Reduce Phone Bills
The primary benefit of a VoIP Phone System is the ability to make VoIP phone calls, saving up to 70% on phone bills. When businesses aren’t ready to make the jump into a purely VoIP phone service, phone systems such as Fonality PBXtra can be configured to use VoIP selectively for designated calls, such as intra-office, branch office, and international calls.
VoIP Phone Systems Mean Advanced Features
VoIP Phone Systems enable new and improved features that weren’t possible with traditional systems, such as unified messaging (integrated voice/data applications) and support for telecommuters and branch offices. Fonality PBXtra incorporates these VoIP Phone System features plus more. Fonality PBXtra also has web-based administration, proactive monitoring, disaster recovery, HUD presence management, CRM Integration, and FindMe with Boomerang Mobile Integration. And, as Fonality PBXtra releases new features, our customers with support contracts will receive these new features automatically.
VoIP Phone Systems Enable Network Simplicity
VoIP phone systems let businesses use their existing data network for both computers and telephones. In fact, each work station only needs one Ethernet cable, and with built-in Ethernet switches in IP-Phones, the desktop computer shares the one Ethernet drop and plugs right into the phone. This may seem like a simple benefit, but often reduces hefty cabling fees for new offices, and allows offices with existing cabling upgrade to VoIP-enabled phone systems without re-cabling.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
www.lightbound.net
Scale Computing’s N05 StorageNodes are a unified clustered architecture of both SAN and NAS arrays delivering enterprise features at an affordable price for the SMB market.
The N05 is the ideal solution for entry-level storage. With 2- 500 GB SATA disk drives, a single node stores .5 TB (1TB Raw) and has capacity to grow into the petabyte range. The N05 StorageNodes can also be mixed and matched with Scale’s S-Series StorageNodes, delivering a flexible, scalable solution for your growing storage needs. To add capacity, simply add nodes to the system. Data is automatically striped and mirrored across the cluster delivering migration-less scaling
The N05 includes enterprise-level features at no additional cost and is a true all-in-one solution at an affordable price.
Enterprise-Level Features included:
* Snapshots
* Replication
* Thin Provisioning
* Storage Pooling
* Operates with NFS/CFS/iSCSI
* No single point of failure
Intelligent Clustered Storage
All of Scale Storage Nodes’ are built on Scale’s own ICS Technology, which reduce your costs, add convenience and increase control over your storage needs.
Increase Control
ICS is a true scale-out architecture. It uses software to create a global name space across all nodes in the cluster, thus creating a single cluster with virtually unlimited scalability. The N05 StorageNode allows scalability by as little .5TB per node at a time. Prevent under-utilization and over- provisioning by purchasing only the amount of storage you need when you need it. Additionally, ICS contains its own block replication system. Each node contains the information necessary to access all data blocks simultaneously and can assume responsibility for any other node in the entire cluster, providing transparent fault tolerance at all times.
Reduce Costs
All Scale Computing StorageNodes include features and software expected for enterprise-level storage. The N05 Series provides the capacity needed for small-to-mid-size businesses without sacrificing features. It is also compatible with the S-Series as a need for larger capacity presents itself. Additionally, unlike controller-based systems that typically are programmed to read only nodes of a particular density, Scale’s ICS can accept nodes of multiple densities to the cluster. Nodes purchased today will work with nodes purchased in the future, making the nodes future proof.
Please make sure to keep on calendar LightBound's next Lunch and Learn in September 2010. Topic will be Scale Computing along with LightBound's ability to do Scale to Scale Replication.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
www.lightbound.net
Today our very own Drew Emsweller won the Rainmakers Morning Rush Rockstar award. Congrats Drew. Drew handles our Managed Services group.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Please make sure to put Dec. 1, 2010 on your schedule for our last and best lunch and learn of the year.
The presentation is about:
LightBound’s New 47,000 Sq Ft Data Center
The expansion of power to the 731 Data Center
Voice service now available nationwide
Direct fiber to building in downtown Indianapolis
Upgrade to Fonality VoIP Phone Systems
Virtual server services enhancement with Xsigo I/O Virtualization
CallRex Call Recording Software Used by Kindred to Document Calls and Monitor Call Center Success
Kindred Partners focuses on business process cosourcing (BPC): creating value by leveraging the distinct strengths of two partnering organizations. While traditional business process outsourcing focuses mainly on the “out” or moving a process “out of mind” or “out of sight,” co-sourcing focuses on the “sourcing.” Companies that co-source with Kindred develop a tight relationship with a key partner by
balancing in-house direction with Kindred’s business process management services and best practices. Kindred provides BPC support to customers, including document imaging, indexing, redaction and retrieval, and an outbound call center for customer service. Companies that utilize Kindred’s services are able to focus on their core competencies and can rest easy knowing that Kindred is handling the company’s administrative details expediently and correctly. Ultimately, Kindred provides clients rapid access to business information and seeks to enhance the quality of their business. In an effort to provide additional services to clients, Kindred expanded their offerings to include outbound customer support services. The company added a call center to its portfolio of services, providing primary customer service calls for financial services institutions. Kindred installed Fonality’s Trixbox IP telephone system. The flexible phone system allowed
Kindred to employ an Asterisk Gateway Interface (AGI) for outbound dialing, connection to a custom database, and the implementation of CallRex Call Recording™ software.
Partnering for Success
Many of Kindred’s clients are in the financial services industry and require the use of call recording for call auditing and quality tracking on their projects. To meet their client’s requirement for call recording capabilities, Kindred turned to Telrex. Working with the Telrex team for sales and implementation, the company’s needs were quickly uncovered and a solution was identified. “The relationship that we developed with Telrex was definitely more professional than the other places that we worked with. Telrex made it easy for us to discover our needs and implement the software through a well defined and managed process,” stated Drew Clauson, president of Kindred Partners.
Flexible Solution
Telrex offers the CallRex Call Recording software suite through subscriptionbased pricing, allowing companies like Kindred to take advantage of powerful call recording software with lower upfront costs. “The software as a service model helps us manage our cash flow. We can provide call recordings for our client’s projects without having to make a large up-front software investment,” said Clauson. Using subscription-based licenses, Kindred can pay for the licenses that they need over time, decreasing the company’s capital expenses and allowing the company to pay for licenses as the company grows. Telrex’s subscription-based licenses include access to technical support services and product upgrades throughout the life of the subscription contract, so Kindred can rest easy knowing that their software is supported. “We looked at a lot of different solutions, and CallRex had all of the features that we were
looking for. CallRex software is easy and intuitive.” - Drew Clauson, president, Kindred Partners LLC
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
With a move on the horizon, Century 21 The Castle Company, a Century 21 franchise, opted to replace its cumbersome Meridian system with a VoIP system. Its choice? Fonality's PBXtra, which resulted in a great price point, easy installation and maintenance, and more productive agents. Happier customers, too — PBXtra's virtual extensions make it simple to reach realtors on site, in the car or at their home office.
Century 21 The Castle Company is a Wylie, Texas-based franchise of Century 21 Real Estate LLC, the franchisor of the world's largest residential real estate sales. The Castle Company has been in business since 1985 and serves the Dallas and Fort Worth market. In 2006, the company was preparing to move to a new location and decided to upgrade its phone system at the same time.
Wanted: A VoIP Solution
"We needed a way for our customers to feel closer to their agents. Our choices were to upgrade our existing phone system or look for new technology," said David Barnhart, owner and broker. The Castle Company's existing phone system was a Meridian switch with dedicated lines that was older, cumbersome and lacked many features. As a result, the company decided to shop for a new solution.
Barnhart had a technology background and a solid knowledge of VoIP, and decided to look into using VoIP for the new facility. The T1 and VoIP provider The Castle Company selected, CBeyond, recommended it consider Fonality for the phone system. Barnhart did some research and contacted Fonality by phone.
Quick Set Up and Easy Maintenance? Not a Problem.
"We wanted something easy to install and maintain, so we could do it ourselves. It was important to us that we could perform all updates and changes in house. We talked to Fonality and got a demo of PBXtra. They product seemed simple and the price point was great!"
The Castle Company deployed PBXtra in October of 2006. According to Barnhart, "PBXtra's setup was simple. I set it up at the same time as I set up the network at the office. All I had to do was plug in the phone system and turn it on. It was all preconfigured at Fonality and it just worked. To set up the 19 physical and virtual extensions, which included naming them and configuring any call forwards, took less than two hours. The whole setup took less than four hours from unpacking boxes to being operational."
Calls Here, There & Everywhere
One of the features that is most beneficial to The Castle Company is support for both physical and virtual extensions, which means that calls placed to an agent's extension can either ring at a physical desk within the office or be transferred transparently to a cell phone, home office or any other number. Agents decide how their calls will be handled and can configure or change call handling from anywhere through an easy to use web-based application.
For The Castle Company, more efficient call handling, means more productive agents and happier customers. The receptionist doesn't need to keep track of whether a realtor or employee is at a physical desk or working outside of the office. And, most importantly, clients find it easier to get in touch with their realtors.
"Fonality's PBXtra phone system is very affordable and easy to maintain. I have been so happy with it that I have told several of my colleagues at other real estate firms. Fonality should expect to hear from them in the future when they are shopping for a new phone system."
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
One of the unique abilities of LightBound is to be able to provide and support many different services. Many clients have multiple locations and are looking for WAN area networks to connect their data and voice. Some look at MPLS, which can be very cost effective for larger companies, however small and medium size customers often feel they are little fish in a very big pond. LightBound provides a MPLS type managed network that allows us to deliver data, internet and voice to a customer bringing all the circuits back to our LightBound Data Center in Indianapolis. Many customers will get collocation space from us and put their PBX's or LightBounds Hosted PBX service, servers and firewall in rack or take advantage of LightBounds Managed Virtual Services,managed storage or replication. This lets LightBound with our redundant internet, voice and power to be the host site and have the customers sites be the remotes. This allows LightBound to provide a one stop shop for all of the customers needs and usually for less expense.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
www.lightbound.net
What do you do...
If you are a technology minded real estate management firm with over $1 billion in real estate assets and you're planning for a call center? If you are Oregon-based PREM Group, you choose Fonality's PBXtra Call Center Edition and HUD Pro, of course. Beating out ShoreTel on both price and standards-based technology, PBXtra provided a powerful call center solution that integrates with CRM software, helps build customer retention and improves employee efficiency.
Prepping for a Call Center — PBXtra and PREM Group Set the Stage
What do you do if you are a technology minded real estate management firm with over $1 billion in real estate assets and you're planning for a call center? If you are Oregon-based PREM Group, you choose Fonality's PBXtra Call Center Edition and HUD Pro, of course. Beating out ShoreTel on both price and standards-based technology, PBXtra provided a powerful call center solution that integrates with CRM software, helps build customer retention and improves employee efficiency.
PREM Group is a Portland, Oregon-based real estate management company with approximately 2.5 million square feet of real estate assets valued at $1 billion. The company's vision is to be the most progressive and innovative real estate service company, and it views technology as a strategic asset for reaching this goal. Given its top-down approach to technology and future plans for a call center, it's no wonder that when PREM Group decided to purchase a new phone system, it selected Fonality's PBXtra Call Center Edition and HUD Pro, which supports the latest and greatest in convergent technologies.
Standards-Based Wins the Race
"We looked at several vendors, namely Fonality and ShoreTel," said Brian Thompson, chief information officer at PREM Group. "We were attracted to Fonality for several reasons. In addition to cost, the fact that the technology is standards-based and SIP [session initiation protocol]-supported architecture was also instrumental in our decision. The PBXtra system was extremely well priced; it cost us roughly half of what a ShoreTel system would have cost."
Being a technology-minded company, PREM Group has its eye on the future and is interested in adopting new, convergent technologies that integrate well with other systems. According to Thompson, "it was important that our new phone system support open standards, especially SIP. SIP support is one of the reasons we chose Fonality over ShoreTel: PBXtra supports SIP and ShoreTel does not. Fonality allows us to integrate PBXtra with SugarCRM, our customer relationship software. This enables us to build customer retention by delivering highly personalized services according to individual customer attributes and history. It goes beyond conventional "help desk" solutions by automating not only the agent-customer interaction, but by creating an enterprise workflow focused on serving customers through fulfillment of their requests."
Sophisticated Options with PBXtra and HUD
Although PREM Group does not have a true call center in place today, it selected Fonality's most powerful phone system -- PBXtra Call Center Edition. The choice of PBXtra Call Center Edition allows PREM Group to link transactions in the call center with back office fulfillment operations, and leverage some powerful call center features, such as load balancing and call queues. This ensures that the company has the appropriate system in place to create a complete, in-house call center within the next year.
Of particular interest to PREM Group was Fonality's HUD Pro product, which gives operators a sophisticated way to handle incoming calls. "With HUD Pro, our operators can park a call and check a property manager's availability before transferring the call or putting it through to voicemail," Thompson continued. "HUD Pro is an efficiency tool that fits well with our corporate mission, and helps us serve our customers better." All PREM Group employees also use HUD from their desktops for interoffice dialing and to determine who is in the office or on the phone at any given time. "The ability with HUD to just click and automatically call an employee's cell phone is a very popular feature with our employees."
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
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