Don't miss Techpoint Tech Thursday on August 18, 2011 5-6:30 pm, the best place to meet the who's who in Technology in Central Indiana.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
One of the unique abilities of LightBound is to be able to provide and support many different services. Many clients have multiple locations and are looking for WAN area networks to connect their data and voice. Some look at MPLS, which can be very cost effective for larger companies, however small and medium size customers often feel they are little fish in a very big pond. LightBound provides a MPLS type managed network that allows us to deliver data, internet and voice to a customer bringing all the circuits back to our LightBound Data Center in Indianapolis. Many customers will get collocation space from us and put their PBX's or LightBounds Hosted PBX service, servers and firewall in rack or take advantage of LightBounds Managed Virtual Services,managed storage or replication. This lets LightBound with our redundant internet, voice and power to be the host site and have the customers sites be the remotes. This allows LightBound to provide a one stop shop for all of the customers needs and usually for less expense.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
www.lightbound.net
VoIP Phone Systems
With consumer companies such as Skype and Vonage, VoIP is all the buzz these days. What is VoIP? VoIP stands for “Voice over Internet Protocol,” and in its simplest form means you can make telephone calls using your Internet connection. This has the obvious benefits of saving money on phone service, but also offers additional benefits to businesses that use VoIP-enabled phone systems.
VoIP Phone Systems Reduce Phone Bills
The primary benefit of a VoIP Phone System is the ability to make VoIP phone calls, saving up to 70% on phone bills. When businesses aren’t ready to make the jump into a purely VoIP phone service, phone systems such as Fonality PBXtra can be configured to use VoIP selectively for designated calls, such as intra-office, branch office, and international calls.
VoIP Phone Systems Mean Advanced Features
VoIP Phone Systems enable new and improved features that weren’t possible with traditional systems, such as unified messaging (integrated voice/data applications) and support for telecommuters and branch offices. Fonality PBXtra incorporates these VoIP Phone System features plus more. Fonality PBXtra also has web-based administration, proactive monitoring, disaster recovery, HUD presence management, CRM Integration, and FindMe with Boomerang Mobile Integration. And, as Fonality PBXtra releases new features, our customers with support contracts will receive these new features automatically.
VoIP Phone Systems Enable Network Simplicity
VoIP phone systems let businesses use their existing data network for both computers and telephones. In fact, each work station only needs one Ethernet cable, and with built-in Ethernet switches in IP-Phones, the desktop computer shares the one Ethernet drop and plugs right into the phone. This may seem like a simple benefit, but often reduces hefty cabling fees for new offices, and allows offices with existing cabling upgrade to VoIP-enabled phone systems without re-cabling.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
www.lightbound.net
CallRex Call Recording Software Used by Kindred to Document Calls and Monitor Call Center Success
Kindred Partners focuses on business process cosourcing (BPC): creating value by leveraging the distinct strengths of two partnering organizations. While traditional business process outsourcing focuses mainly on the “out” or moving a process “out of mind” or “out of sight,” co-sourcing focuses on the “sourcing.” Companies that co-source with Kindred develop a tight relationship with a key partner by
balancing in-house direction with Kindred’s business process management services and best practices. Kindred provides BPC support to customers, including document imaging, indexing, redaction and retrieval, and an outbound call center for customer service. Companies that utilize Kindred’s services are able to focus on their core competencies and can rest easy knowing that Kindred is handling the company’s administrative details expediently and correctly. Ultimately, Kindred provides clients rapid access to business information and seeks to enhance the quality of their business. In an effort to provide additional services to clients, Kindred expanded their offerings to include outbound customer support services. The company added a call center to its portfolio of services, providing primary customer service calls for financial services institutions. Kindred installed Fonality’s Trixbox IP telephone system. The flexible phone system allowed
Kindred to employ an Asterisk Gateway Interface (AGI) for outbound dialing, connection to a custom database, and the implementation of CallRex Call Recording™ software.
Partnering for Success
Many of Kindred’s clients are in the financial services industry and require the use of call recording for call auditing and quality tracking on their projects. To meet their client’s requirement for call recording capabilities, Kindred turned to Telrex. Working with the Telrex team for sales and implementation, the company’s needs were quickly uncovered and a solution was identified. “The relationship that we developed with Telrex was definitely more professional than the other places that we worked with. Telrex made it easy for us to discover our needs and implement the software through a well defined and managed process,” stated Drew Clauson, president of Kindred Partners.
Flexible Solution
Telrex offers the CallRex Call Recording software suite through subscriptionbased pricing, allowing companies like Kindred to take advantage of powerful call recording software with lower upfront costs. “The software as a service model helps us manage our cash flow. We can provide call recordings for our client’s projects without having to make a large up-front software investment,” said Clauson. Using subscription-based licenses, Kindred can pay for the licenses that they need over time, decreasing the company’s capital expenses and allowing the company to pay for licenses as the company grows. Telrex’s subscription-based licenses include access to technical support services and product upgrades throughout the life of the subscription contract, so Kindred can rest easy knowing that their software is supported. “We looked at a lot of different solutions, and CallRex had all of the features that we were
looking for. CallRex software is easy and intuitive.” - Drew Clauson, president, Kindred Partners LLC
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Sun Apparel and Fonality Simplify Multi-Office Communications
Offices in California and Hawaii sound like a businessperson’s dream. But for Sun Apparel, multiple offices meant expensive logistical problems when it came to phone communications. Sun Apparel turned to Fonality PBXtra for a phone system to make three offices work as one. Since deploying PBXtra, communications are up, long distance costs are down and the company’s offices are dreamy once more.
Sun Apparel manufactures and distributes t-shirts, casual sportswear, caps and accessories throughout the western United States. With three locations — its corporate headquarters in Fullerton, CA and distribution centers in Hayward, CA and Honolulu — the company’s management understands the pain points felt by a multi-office business. That’s why improved interoffice and external communications were top of mind as the apparel company prepared to move into a new corporate headquarters location. Armed with three shiny new Fonality PBXtra servers, the company was ready to say goodbye to phone system problems.
Manageable, Open Source Telephony
As the move neared, a bid from its existing phone vendor missed the mark. “I was completely dissatisfied with the proposal from our previous phone vendor,” said Steve Gulsvig, Sun Apparel’s IT consultant. “The solution was antiquated and was going to cost almost $40,000 for just one location. It also required us to pay an expensive service fee every time we wanted to add a new employee, make a change or move an employee within the office.”
Gulsvig, an early adopter of IP phones for personal use, began searching for a new phone system that could help Sun Apparel communicate internally, as well as with customers, suppliers and other business associates. He was intrigued by open source PBX telephony but, “without a full IT department on staff, Asterisk was too much of a risk. I wanted something that ran on Asterisk, but that had a visual interface so that I didn’t have to write any code.”
A quick Google search later and Gulsvig found Fonality. “Fonality PBXtra is based on open source, but has a great user interface and a hybrid-hosted architecture that actually makes Asterisk useable — it was the clear choice for Sun Apparel,” said Gulsvig. “Fonality had a great track record and PBXtra’s price point for its extremely deep feature set was incredible.”
Fonality’s positive reputation in the IP-PBX market wasn’t the only thing that caught Gulsvig’s attention. “Deploying a PBXtra system was so simple! Since the phones come pre-configured from Fonality, we were able to get all of our locations up and running very quickly.” He was also impressed by the fact that he could easily add new long distance plans and VoIP accounts, and set up dialing rules to define when calls should use each of them.
Eliminating Inter-Office Long Distance Costs
Sun Apparel’s interdependent offices require that company managers frequently communicate about issues such as orders processed through the corporate headquarters or the amount of inventory that has been shipped to the Hawaii office. Before PBXtra, managers often wanted to quickly pick up the phone to confirm inventory or ask questions of colleagues, but avoided it because of the expensive long distance charges between the three offices. Instead, managers consulted the inventory application, which did a good job of keeping track of products and orders, but did not account for real-time changes.
That all changed when Fonality entered the picture. “With PBXtra, all calls between our offices run over our VoIP network, which has completely eliminated long distance fees between our offices. That’s a huge benefit for a company with multiple offices!” said Gulsvig. “PBxtra has also helped improve budgeting. Instead of a guessing game, our phone system is now a consistent line item every month. It makes budgeting so simple.”
Eliminating long distance fees wasn’t the only benefit specific to multi-office locations, according to Gulsvig. “PBXtra allowed us to seamlessly link together our three offices so that we operate as if we are in one physical location,” said Gulsvig. Because of PBXtra’s four-digit dialing, our managers and employees can communicate more efficiently with one another.”
Gulsvig’s overall thoughts on Fonality? “Fonality gave us 10 times the functionality of other phone systems at 10 percent of the cost. Our PBXtra system is so flexible — we can add phones, make changes or move extensions quickly and easily.”
Gulsvig is equally excited about the business results related to deploying PBXtra. “PBXtra has helped improve the relationships between our managers because it has allowed them to have constant communication and operate more fluidly. We are also able to project a more professional image to our customers and suppliers because, with PBXtra, it is so easy to upload custom messages about holiday closures, sales, etc.”
Gulsvig continues his praise of Fonality, particularly for multi-office companies. “Fonality PBXtra is a terrific product for any company that is looking for a feature rich communications system. Especially for growing businesses with multiple locations, PBXtra adds tremendous value for a minimal cost.”
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
www.lightbound.net
1. Commit to leadership first and everything else second
Gartner and Korn/Ferry’s research reveals that the highest performing CIOs are effective because they embrace the idea that everything they need to accomplish will be achieved through people, by people, and with people. They don’t pay lip service to that idea. They live it. They lead.
2. Lead differently than you think
A high-performing CIO is an incredibly complex and creative thinker. Yet when the time comes to lead, they don’t rely on their superior ‘smarts’ and analytical skills to come up with the best possible solution. They act collaboratively.
3. Embrace your softer side
Effective CIOs manage the paradox of gaining more influence by letting go of control and allowing themselves to be vulnerable. In turn, that vulnerability enables them to create deep, personal connections — connections that provide the ability to inspire people both inside and outside their organization.
4. Forge the right relationships to drive the right results
This skill may not be surprising. High performing CIOs spend a greater percentage of their time and energy managing relationships that exist sideways: with internal peers, external suppliers, and customers. They purposely invest in horizontal relationships which form the foundation to drive extraordinary results.
5. Master communication
The best CIOs know that their colleagues - especially the people who work for them - are always watching. These executives understand they are always on stage. They take advantage of that situation by constantly reiterating core messages and values. Through their focus on clarity, consistency, authenticity, and passion, they make sure their message is not only understood but also felt. They want to communicate a feeling that compels people to take the right actions.
6. Inspire others
In exchange for a regular paycheck, most people will give an adequate performance. But they will only give their best work if they believe they are involved in something greater than themselves. The best CIOs provide a compelling vision that connects people to how their enterprise wins in the marketplace and that their contributions are meaningful and valued.
7. Build people, not systems
By developing people all around them, these CIOs increase their capability and capacity to deliver results. They also know that leaving behind the next generation of leaders is the best thing they can do for the organization — it will be their lasting legacy.
Source: IT Business Edge
LightBound can help you with your virtualization services, server hosting, off site data backup service, cloud services, storage as a service, and disaster recovery needs.
LightBound Sponsors Techpoint Tech Thursday: July 21, 2011 - Featuring: Michael Cloran of DeveloperTown.
Leaders of industry and thinking come together at TechPoint’s public networking event held the third Thursday of every month.
Cocktails and hors d’oeuvres are served before and after a brief presentation by a leading industry executive, allowing guests to get up close and personal with prospects, competitors, partners and more.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Do you only use your deskphone? Would you like to be able to dial from your desktop? Have call presence to see everyone in your organization? Have Inter office chat? Integrate with Outlook?
If any of these things interest you, we may have your answer. Please contact us at sales@lightBound.net.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Business Challenge
Many enterprises today have data living on the edge. Mission-critical data is created and stored on individual laptops and workstations, far outside the reach of traditional data center-centric approaches to backup and recovery.
This presents a challenge not only for data protection but also for long term data retention, and for eDiscovery requests. Current approaches can impose onerous demands on users and their systems, overwhelm network bandwidth and still do not deliver fast data recovery.
LightBound’s software offers a better approach to tracking and protecting data at the edge.
LightBound Solution
LightBound extends the power of our singular approach to data management to your laptops and workstations. LightBound Workstation Backup and Recovery software is a lightweight solution that provides cost-effective, efficient, reliable, and secure data protection for data at the edge.
LightBound Workstation Backup and Recovery solution delivers the following capabilities to simplify and protect data at the edge:
- Block-level incremental backups to ensure changed data is protected over thin networks.
- Remote, silent installation that ensures 100% coverage, without the need for local end-user or IT involvement.
- Enterprise-class features like data compression and encryption built in for data transfer efficiency and security over the network.
- Self-service file-level recovery capability for end-users.
- Integration with LightBound Storage Policy to create archive copies that can be used for long term retention and eDiscovery.
LightBound can help you with your virtualization services, server hosting, off site data backup service, and disaster recovery needs.
Here is a great video on some of the updates and editions in Fonality version 5.
http://www.vimeo.com/13343692 LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Hybrid IP-PBX Capabilities:
▪ Unlimited extensions and voicemail
▪ Multiple auto-attendants (IVR)
▪ Unlimited call queues (ACD)
▪ Telecommuters – even for call queues
▪ Uploading of professional voice prompts
▪ Scheduling - time and date settings
▪ Music on hold wiht upsell messages
▪ Parking, paging, and call forwarding
▪ Integration with Outlook and CRM software
▪ Customisable caller ID
▪ Click-to-call from your website
▪ Extensive reporting for productivity analysis
LightBound offers options for your voice business continuity. We can redirect calls if your voice system goes down. We have a website that customers can access to make these changes themselves.
LightBound also offers Fonality Live Backup Solution for customers that can't afford for their PBX to be down.
If you would like to know more about this please contact your account manager or email me at jcutler@lightbound.net.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
Data Backup and Recovery
LightBound’s backup service is an exclusive single-platform architecture which delivers what you really need: reliable data protection, multiple recovery options and sophisticated data retention capabilities, allowing maximum return on investment. The LightBound Backup and Recovery solution is designed for fast, easy deployment within your existing infrastructure.
Backup and recovery is usually about maximizing Returns on Investment. It is a fine balancing act between meeting
data retention needs and recovery objectives, while deriving maximum value from limited infrastructure and resource investments. In the last few years, exponential data growth, newer faster technologies and geographical expansion
have upset this balance and made it extremely difficult and cost prohibitive for IT to continue meeting ever aggressive data management demands.
Self-Managing Software
LightBound’s Backup and Recovery solution delivers what you really need: reliable data protection, multiple recovery
options and sophisticated data retention capabilities, allowing maximum return on investment. The LightBound Backup and Recovery solution is designed for fast, easy deployment within your existing infrastructure. Compatible with a wide variety of applications and platforms, LightBound will work with your team to install CommVault agents on machines needing backed up. Connectivity will then be established from those machines to LightBound’s Backup Storage Infrastructure. These deployments provide easy-to-use data protection and retention that supports corporate and federal policies. Because the software is self-managing, there is no need to waste time double-checking backup copies.
Configurable
Most other backup offerings start by managing devices. LightBound’s Backup and Recovery solution starts from the data and enables you to define what you need to do with the data, such as how many copies you need, for how long and when to retire it. Then the LightBound Backup and Recovery solution does the work for you—managing the devices transparently to ensure efficient, cost-effective use of storage while preserving simple, one step recovery. Granular, object-level recovery is included so we can find the data, select it and recover. You do not have to start by finding the tapes or scanning jobs, the LightBound Backup and Recovery solution tracks the data location to let you focus on the data.
Ensures Completion
Completing backup and recovery jobs is often the key challenge for backup administrators. Typically, much time can be
wasted verifying that jobs have run—and completed—and then diagnosing the network, server or storage problem that
disrupted operations. The LightBound Backup and Recovery solution provides advanced retry and failover resume capabilities that help jobs to complete even when failures occur.
Value
In today’s world, information may be the single most valuable asset a business can own. Your intellectual property, sensitive files, and other information must be kept safe. Therefore, you need a data backup partner you can trust – one that provides you with scalable, secure, and powerful resources. With LightBound, that is exactly what you get.
Give us a call and let LightBound help you with your virtualization services, server hosting, off site data backup service, and disaster recovery needs.
LightBound offers options for your voice business continuity. We can redirect calls if your voice system goes down. We have a website that customers can access to make these changes themselves.
LightBound also offers Fonality Live Backup Solution for customers that can't afford for their PBX to be down.
If you would like to know more about this please contact your account manager or email me at jcutler@lightbound.net.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
The LightBound Backup and archive solution meets these challenges head-on with a robust and common content archive interface approach. Its interface integrates with a range of data sources using HTTP/REST based environments to intelligently collect data, simplify management, and reduce the costs of data retention. Most requirements for enhanced security, encryption and compliance are exceeded.
- Unify Data Retention – Reduce complexity with a single platform featuring encryption, compression, deduplication, retention and data aging managed from a simplified interface for data retention.
- Integrated enterprise search, compliance and e-discovery options boost the value of the data retained within the LightBound archive solution.
- Consolidated Backup with Archive – Integrated single pass backup and archive provides content preserved views of data while taking advantage of storage management features.
- Reduce Management Costs – Administrators can easily deploy, setup, and manage large scale distributed data environments easier than ever while enabling LightBound software as the broker to the collection and retention of data.
- Support Heterogeneous Hardware Platforms – Traditional approaches are tied to specific hardware platforms that limit flexibility. LightBound software unlocks the use of all hardware throughout the lifecycle of the data archive.
- Enable Retention Lifecycle Management – Provide analytics and reporting throughout the creation, retention and deletion of all content.
Use Cases
Big data growth impacts all industries and departments, for every use case across the globe. LightBound software's powerful architecture provides flexible options to address the diverse needs of some of the highest growth vertical markets, such as:
PACS
Patient Records
Digital film
Broadcasts
Streaming video and audio
Financial transactions
Applications
Checks and deposit images
Insurance claims
Photos
Policies
Give us a call and let LightBound help you with your virtualization services, server hosting, off site data backup service, cloud services, and disaster recovery needs.
Personal experience tells us that the majority of business processes are slowed down through human delay, whether they are customer-facing such as the call center, or internally focused such as inventory applications. This reality applies to small and mid-sized businesses as much as it does to bigger corporations.
In a world built around the expectation of instant results, customers are getting increasingly impatient when they have to queue up to be served and when escalation procedures hit a roadblock. Internally, we have all wasted time looking for information and trying to contact people associated with a customer request. In fact, several studies show that the average knowledge worker wastes more than 30 minutes a day on such tasks. Regardless, the customer is left waiting. A simply unacceptable reality.
You may think you are taking pretty good care of your customers, but again, studies have shown that while up to 80% of business think they are offering great customer service, only about 20% of their customers would actually agree. That is a big chasm to cross.
Regardless, what was pretty good last year is likely not good enough going forward. Opportunity knocks. The next phone purchase you make provides a great opportunity to drive one-stop customer service; this is because of the rapid intersection of communications software technologies. Great customer service can pay off: a recent survey by Ovum found that people are willing to spend almost 10% more with companies that deliver great customer service.
Your key challenges exist at two levels: Both challenges can be addressed by incorporating Unified Communications capabilities into your business applications, focusing on those areas which have the biggest impact on customer service.
1) How to eliminate unnecessary delays in delivering products, services and support to your customers. Doing this will go a long way to delight your customers, therefore maximizing revenue opportunities while lowering support costs
2) How to eliminate communications obstacles associated with exception handling within internal processes. The nature of the exception handling varies by the type of business you are in. It may, for example, be associated with a custom order, a shortfall in needed inventory, or a billing error.
Both challenges can be addressed by incorporating Unified Communications capabilities into your business applications, focusing on those areas which have the biggest impact on customer service.
If you would like to more information about LightBound's VoIP services, please Contact Us or go to www.lightbound.com and click on the Voice tab.LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
Does your business or industry require you to record every phone call? LightBound has a great solution with our CallRex Recording product.
· Resolve customer disputes using recorded conversations. Call recordings can be exported and played back using standard desktop media software—no proprietary players are required!
· Achieve regulatory compliance by documenting calls and maintaining records based upon varying business needs.
· Ensure high quality customer interactions with live monitoring and quality monitoring programs.
· Accelerate employee training with ‘real-life’ calls and live monitoring capabilities in order to provide real-time feedback to agents.
· Enhance workplace productivity by observing business processes, including calling scripts, in action.
· Leverage the voice of the customer within the organization by sending customer feedback directly to other departments.
Easy to Use Easy to Administer
If you would like more information on LightBound Call Recording please contact your account manager or me at jcutler@lightbound.net
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
Tech Thursday: Featuring Jeremy Dearringer of Slingshot SEO, the "IT Company of the Year" Mira Award Winner
Thursday, May 19 2011 5:00pm - 6:30pm Eastern Time Location: Baker & Daniels LLP, Indianapolis North
600 E. 96th Street
Suite 600
Indianapolis, IN 46240
Contact:
Kayla Garcia
317-275-2080
MAKE SURE TO MARK YOUR CALENDARS FOR JUNE 16TH TECHPOINT THURSDAY AT LIGHTBOUND'S NEW STATE OF THE ART DATA CENTER.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
Email Contact Form
Personal experience tells us that the majority of business processes are slowed down through human delay, whether they are customer facing such as the call center, or internally focused such as inventory applications. This reality applies to small and mid-sized businesses as much as it does to bigger corporations.
In a world built around the expectation of instant results, customers are getting increasingly impatient when they have to queue up to be served and when escalation procedures hit a roadblock. Internally, we have all wasted time looking for information and trying to contact people associated with a customer request. In fact, several studies show that the average knowledge worker wastes more than 30 minutes a day on such tasks. Regardless, the customer is left waiting. A simply unacceptable reality.
You may think you are taking pretty good care of your customers, but again, studies have shown that while up to 80% of business think they are offering great customer service, only about 20% of their customers would actually agree. That is a big chasm to cross.
Regardless, what was pretty good last year is likely not good enough going forward. Opportunity knocks. The next phone purchase you make provides a great opportunity to drive one-stop customer service; this is because of the rapid intersection of communications software technologies. Great customer service can pay off: a recent survey by Ovum found that people are willing to spend almost 10% more with companies that deliver great customer service.
Your key challenges exist at two levels: Both challenges can be addressed by incorporating Unified Communications capabilities into your business applications, focusing on those areas which have the biggest impact on customer service.
How to eliminate unnecessary delays in delivering products, services and support to your customers? Doing this will go a long way to delight your customers, therefore maximizing revenue opportunities while lowering support costs; and how to eliminate communications obstacles associated with exception handling within internal processes. The nature of the exception handling varies by the type of business you are in. It may, for example, be associated with a custom order, a shortfall in needed inventory, or a billing error.
Both challenges can be addressed by incorporating Unified Communications capabilities into your business applications, focusing on those areas which have the biggest impact on customer service.
A Primer on Unified Communications
· Provides a unified user experience across various modes of communications (telephony, email, conferencing, chat)
· Allows employees to be reachable with a single number, whether they are on their laptops, tablets, desktop PCs, or smart phones
· Eliminates the boundaries between wired and wireless, in-building and public network connectivity
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
LightBound offers options for your voice business continuity. We can redirect calls if your voice system goes down. We have a website that customers can access to make these changes themselves.
LightBound also offers Fonality Live Backup Solution for customers that can't afford for their PBX to be down.
If you would like to know more about this please contact your account manager or email me at jcutler@lightbound.net.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
Don't forget Mira Awards are this Saturday, May 7th at 6:00 at JW Marriott. See you there.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
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