Unified communications is changing the collaboration environment

Monday, January 2, 2012 by Jay Cutler

Improving collaboration and communication is the goal behind many of today's new technologies, including unified communications. While a massive number of collaboration tools exist, unified communications solutions can help organizations manage the increasing prevalence of fragmented workplaces, including branch and home offices, according to a Tech Leader report.

One industry in particular is experiencing significant benefits from UC solutions: contact centers. With unified communications, contact centers can communicate faster and collaborate more effectively with both other employees and customers. However, this are not the only area benefitting from the technology, the news source reported, as companies across industries are experiencing advantages by moving to unified communications solutions.

Corporations should also address traditional policies that require collaboration solutions to be thrown together on a whim for each individual project. In these instances, once a collaboration solution is chosen, it may be hard for the organization to turn back and change it if necessary. Additionally, since there are so many collaboration tools out there, employees may be using ones that can put them in a legal bind. With unified communications, executives can be sure that employees use legal programs and that each potential problem has a solution, Tech Leader noted.

Unified communications also helps improve collaboration regardless of an employee's location, as it can integrate voice, messaging, email and other communication tools together. This allows employees to work productively no matter where they are in relation to one another.

Contact us for more information.LightBound is your VoIP PBX solutions provider for both hosted and premise based IP Based Telephony.

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Ask about our new state of the art 47,000 sq ft. Data Center that's now open.

Let us take care of technology, so you can take care of business.

LightBound IP PBX Automated Reporting

Friday, December 30, 2011 by Jay Cutler
Would you like to get your LightBound IP PBX reports customized and generated automatically?

Check out this link to LightBound IP IPX Reports.

Contact us for more information.LightBound is your VoIP PBX solutions provider for both hosted and premise based IP Based Telephony.

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Ask about our new state of the art 47,000 sq ft. Data Center that's now open.

Let us take care of technology, so you can take care of business.

Tax deduction that could mean big savings for you

Wednesday, December 28, 2011 by Jay Cutler

  

UNCLE SAM WANTS YOU TO ACT NOW!
 
ACQUIRE NEW EQUIPMENT/SOFTWARE BEFORE THE END OF 2011 FOR THE BIGGEST SAVINGS!

 
MAKE YOUR NEW YEAR'S RESOLUTIONS EARLY - SAVE BIG MONEY AND PREPARE YOUR BUSINESS FOR 2012 WITH THE LATEST COMMUNICATIONS TECHNOLOGY!
 
IRC Section 179 allows you to deduct the expense of the entire purchase price of qualifying equipment/software in the first year up to $500,000 - Including the latest solutions for communications technology:

  • Virtualization – do more with less! 
  • Mobility – Desk phone, smart phone, ONE number.
  • Unified Communications – Let us help you identify the technology to help you cut costs and improve productivity.

You could miss out on a great purchasing opportunity if you procrastinate until after Dec. 31, 2011 when the government reduces this deduction to $125,000 in 2012!
 

WHO QUALIFIES FOR SECTION 179?  More than likely, you do.

All businesses that purchase, finance, and/or lease less than $2 million in new business equipment during tax year 2011 should qualify for the Section 179 Deduction. If a business is unprofitable in 2011, and has no taxable income to use the deduction, that business can elect to use 100% Bonus Depreciation and carry-forward to a year when the business is profitable.

Contact us for more information.LightBound is your VoIP PBX solutions provider for both hosted and premise based IP Based Telephony.

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Ask about our new state of the art 47,000 sq ft. Data Center that's now open.

Let us take care of technology, so you can take care of business.

VoIP contributed more than $17 billion to VAS market in 2010, analysts say

Tuesday, December 27, 2011 by Jay Cutler

In the broadband analyst firm's most recent report, Point Topic revealed that VoIP services were the most financially valuable solutions to contribute to the growing value-added services market in 2010. The overall VAS market experienced a 14 percent increase from 2009 to 2010, growing from $129 billion to $157 billion.

The revenues from VoIP systems, not including over-the-top services, contributed the most to the VAS market, with more than $17 billion, according to Point Topic. In total more than 120 million users had subscribed to VoIP systems by the end of 2010.

"The trend we've observed since 2003 reflects the fact that more people are doing more things via their broadband connection," said John Bosnell, a senior analyst at the research firm. "We estimate that at the end of 2010 each broadband line supported an average of 1.95 value-added services. That’s almost four times the average in 2003."

According to a report by Infonetics Research, the VoIP market is expected to continue to grow, eventually exceeding $76 billion in revenue in 2015. This may indicate that more individuals and business will be using their broadband to access the voice services, especially as the Federal Communications Commission expands high-speed internet access to more Americans.

Contact us for more information.LightBound is your VoIP PBX solutions provider for both hosted and premise based IP Based Telephony.

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Ask about our new state of the art 47,000 sq ft. Data Center that's now open.

Let us take care of technology, so you can take care of business.

LightBound IP PBX Mobile

Friday, December 2, 2011 by Jay Cutler

With employee mobility becoming the rule rather than the exception, it is important to address this transition with a clear and flexible business strategy. Designed for SMBs, LightBound IP PBX Heads Up Display Mobile keeps employees productive and reachable even while they are away from the office, enabling employees to stay fully informed and connected no matter where they are.

Available to download in both the Apple and Android app stores, this simple to operate application was built to mirror the user experience of Fonality HUD Desktop client. The paralleled mobile client for your smartphone creates a unified mobile worker that has access to the same telephony features and functionality (including contact center features) regardless of location. Unified mobile workers benefit from:

  • One number access regardless of device or location
  • Find me/follow me instead of leave message wait for callback
  • Accelerated workflow and business processes
  • Company directories and Fortune 500 telephony features
  • One consolidated voicemail box - no more checking mobile-mail and office-mail
  • Real-time employee presence
  • Visual call status and call duration for each employee
Contact us for more information.LightBound is your VoIP PBX solutions provider for both hosted and premise based IP Based Telephony.

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Ask about our new state of the art 47,000 sq ft. Data Center that's now open.

Let us take care of technology, so you can take care of business.

LightBound Voice Services

Wednesday, November 9, 2011 by Jay Cutler
Don't forget LightBound provides voice service across the United States including SIP, PRI and Analog.

Need more information, please click on contact us.

LightBound is your VoIP PBX solutions provider for both hosted and premise based IP Based Telephony.

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Ask about our new state of the art 47,000 sq ft. Data Center that's now open.

Let us take care of technology, so you can take care of business.

LightBound's IP PBX upgrades

Friday, November 4, 2011 by Jay Cutler
LightBound's IP PBX solution has been upgraded to find about your upgrade and learn about the new features. Please contact us at sales@lightbound.net.

LightBound is your VoIP PBX solutions provider for both hosted and premise based IP Based Telephony.

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Ask about our new state of the art 47,000 sq ft. Data Center that's now open.

Let us take care of technology, so you can take care of business.

LightBound WAN Consolidation

Wednesday, November 2, 2011 by Jay Cutler
Have multiple offices?  Need better communications between your offices?  Managing multiple firewalls a hassle?  Looking at consolidating your servers and SANS in a data center?  Talk to your LightBound Account Manager or email us at sales@lightBound.net

LightBound is your VoIP PBX solutions provider for both hosted and premise based IP Based Telephony.

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Ask about our new state of the art 47,000 sq ft. Data Center that's now open.

Let us take care of technology, so you can take care of business.

Consider Moving Business Continuity/Disaster Recovery to the Cloud

Tuesday, November 1, 2011 by Drew Emsweller

Cost

Imagine for a moment that DR in the cloud is similar to the way you work with your residential electric company. You pay a small monthly fee for connecting your home to the utility, and then you pay for actual power usage. If you don’t draw any electricity, the small monthly fee remains; if you turn on your pool pump and your refrigerator and your lights, costs are added incrementally as you use increasingly more power. That’s a vastly different model than the way outsourced DR services have traditionally been handled, where you pay a fee commensurate with the amount of service you might need, in the event of a disaster, whether or not you ever use it. Which sounds more cost effective?

Flexibility

A great analogy here is to compare traditional outsourced DR services to your cell phone provider. To upgrade your cell phone or change your coverage model, you often have to sign up for another two years or more on a new service contract. But expanding your BC/DR service levels through the cloud gives you the freedom to reserve more or less space in a shared “container” system without dramatically impacting cost, without having to renegotiate service level agreements (SLAs), and without adding new multi-year commitments. If you’re doing DR in your own data center, or outsourcing to a third party who has reserved dedicated systems for your use only, the cost can be astronomical by comparison. In the cloud, with a shared container model, you simply reserve the space you need available to you, and make changes as your business needs dictate, usually at a very minimal cost, if any, for those changes.

Security

 

Today’s servers are designed for multi-tenancy use and can support different customers based on a variety of security settings, including advanced encryption methodologies to ensure the security of data in transit as well as at rest. As a result, data stored in the cloud is widely considered to be equally secure to information stored in a redundant local data center.

 

Design

If you have your own in-house data center, you can design your BC/DR plan and redesign it to meet changing needs, and you can conduct tests at random. Often, however, with traditional outsourced DR providers, the ability to customize your RPOs, RTOs and to conduct multiple tests throughout the year is sharply curtailed according to the parameters of your SLA. But typical DR-in-the-cloud solutions offer users an unrivaled combination of price-performance and custom design options.

Managed Recovery

Does your current DR strategy give you a “SWAT team” of IT professionals who can jump into action to kick-start your failover when disaster strikes? This is yet another reason to consider DR in the cloud. Cloud providers are accustomed to running and managing their own systems, and when you are in crisis mode, they are often able to conduct the initial restore on the customer’s behalf, getting you up and running that much faster.

 

Source: IT Business Edge

 

LightBound can help you with your virtualization services, server hosting, off site data backup service, cloud services, storage as a service, and disaster recovery needs.

Bandwidth Bandwidth Bandwidth with LightBound

Monday, October 31, 2011 by Jay Cutler
Need more bandwidth? Check with your LightBound Account Manager or email us at sales@lightbound.net for more information on our 5, 10, 100 and Gigabit circuits.  Pricing might surprise you.

LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony.

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Ask about our new state of the art 47,000 sq ft. Data Center that's now open.

Let us take care of technology, so you can take care of business.

LightBound's IP PBX Unified Communications

Tuesday, October 18, 2011 by Jay Cutler
The key to successful business collaboration is the ability to unify the power of all communication vehicles and put them at your employees’ fingertips.

Today, employees using unified communications applications save 32 minutes a day on average being able to reach coworkers on the first attempt. Additionally, employees using unified messaging save 43 minutes per day by managing email, voicemail and faxes from a single inbox.

LightBound's IP PBX is a powerful business tool that connects your phones, desktop and important business applications into a single, unified, easy-to-use interface. HUD streamlines your communication and  collaboration needs for every medium directly at your fingertips.

Business Communications Simplified: Intuitive desktop interface and simple click-and-drag
control make it easy to learn and use.

Productivity Gains: Instantly accelerate business processes and time to decisions with
collaboration tools that effortlessly connect your employees, customers, and vendors.

Consolidate Contact Information: Reduce the complexity of personal communications
resulting from multiple devices –office, mobile, home–and applications.

Communicate On Your Terms: Maintain control of how and when you are to be reached to
simplify the way you communicate with others.

Work from Anywhere: With an internet connection and Fonality HUD you can seamlessly see the status of every employee and connect with them whether you’re in the office or on the road.

HUD Team
• Send instant messages on your own secure, private chat network
• Instantly know whether employees are available, on a call, or in a meeting
• Drag and drop call management features including visual voicemail
• Answer a call, join a conference, transfer, park, place a call on hold, or send to voicemail with  a simple mouse click
• View call history, manage voicemail, update call forwarding, and initiate calls directly from
your desktop
• Integrate your Google and Microsoft Exchange contacts for seamless click-to-call features
• With Busy Ring-Back, automatically receive a return call when your contact has completed
their conversation
• Easily send an email or a one-way SMS message to any contact

LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Ask about our new state of the art 47,000 sq ft. Data Center that's now open.

Let us take care of technology, so you can take care of business.





Reasons to consider Desktop Virtualization

Tuesday, October 18, 2011 by Drew Emsweller

 

The rise of mobility

The employee ecosystem is evolving, with more organizations looking beyond “task” workers to highly mobile, remote and information-focused workers. Fifty-one percent of firms said that they are planning to deploy application/desktop virtualization for mobile workers, and the same percent also plan to deploy it for remote/branch office workers. The now-constant need for connectivity during travel, or for telecommuting employees, has led businesses to provide support for all kinds of mobile devices, reducing the need for the PC from an end-user perspective.

 

Bring your own device

While PCs still remain a primary endpoint right now, 20 to 22 percent of organizations said they’re already providing support for employee-owned laptops, tablets and smartphones, with a further 16 to 21 percent planning to do so over the next two years. Fifty percent said that they see improved self-service as a primary reason for supporting employee-owned smartphones, tablets, netbooks and laptops, while 47 percent see lower purchase costs as a key driver for embracing BYOD. Driven by employees’ consistent dependence on their smartphones and tablets, as well as their personal preferences for devices used to access the corporate network at all times, businesses have started developing formal BYOD policies to support user choice and increasing mobile device contingency.

 

Improved Security in virtualization

Fifty-nine percent of respondents said that security is a major factor driving their interest in client virtualization. Virtualization technology enables organizations to remove all data from user machines and instead host it in the data center or public cloud. Thereby, reducing the impact of a lost or stolen machine that could potentially lead to a data security breach. IT managers who have successfully deployed client virtualization experienced dramatic improvements in their data security processes and patch management efficiencies.

 

Desktop Virtualization

More than 50 percent of companies ranked desktop and application virtualization as a critical or major initiative over the next 12 to 18 months. Local desktop virtualization enables desktop managers to provision virtual desktops as files rather than as individual, physical PCs. This desktop is fully managed and secured by the same policies that govern physical PCs. Because a virtual desktop has all the attributes of a file — albeit a large file — it can be encrypted and backed up, helping streamline regulatory compliance and business continuity processes.

 

Microsoft Windows 7 deployments and end of XP support

Nearly 30 percent of respondents are deliberately aligning their investments in Microsoft Windows 7 and desktop virtualization. Because virtualization reduces dependencies between the hardware, OS, applications, user settings and data layers, organizations are selectively taking advantage of this technology as they architect modern and more flexible systems for their users.

 

Cloud-hosted deployments are preferred

Forty-eight percent of respondents surveyed have considered cloud-hosted applications (SaaS) as an operational model as they plan their new/continued IT investments, while 45 percent considered cloud-hosted desktops (VDI). User diversity and decentralized and mobile work forces are forcing organizations to take hybrid approaches that balance their technology options with cloud-hosted, streamed, on-premise and thick-client solutions that are optimized for heterogeneous environments.

 

 

Source: IT Business Edge

 

LightBound can help you with your virtualization services, server hosting, off site data backup service, cloud services, storage as a service, and disaster recovery needs.

 

LightBound hosts TechPoint Tech Thursday, Oct. 20th

Friday, October 14, 2011 by Jay Cutler

Techpoint Tech Thursday,Oct 20th with guest speaker, John Wechsler, Partner at DeveloperTown & CEO of Musical DNA.

For 300 years we've been teaching music in a way that's inherently flawed, using a system that's so far removed from the true form and structure of music it's no wonder "genius" has been so scare. Until now.

By combining the patented Musical DNA® technology with the Master Key® Method, MDNA Education will disrupt the musical instruction market by launching a low-cost, subscription-based online learning environment that will enable almost anyone to learn not just how to play music, but how to create and understand it in a way they never thought possible.

MDNA education will forever change the way the world learns to play music.

About Tech Thursday
TechPoint's Tech Thursday presented by LightBound includes an informational presentation, networking, drinks and hors d'oeuvres at the Northside law offices of Baker & Daniels.

There is no charge, but please register so that we may provide adequate supply of drinks and hors d'oeuvres.

If you registered but are not going to be able to attend, please contact Elizabeth Anderson at eanderson@techpoint.org to cancel your registration.

ightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based.

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound's New Data Center is open. Call us for a tour.

Friday, October 14, 2011 by Jay Cutler
Our new state of the art 47,000 sq ft. Data Center Tier 4 Data Center is open. Come see one of the top data centers in the Midwest.


LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.


Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound is your VoIP PBX solutions provider both hosted and premise based IP Based Telephony.

Let us take care of technology, so you can take care of business.

LightBound Hosted VoIP PBX Tips and Tricks

Monday, October 3, 2011 by Jay Cutler
LightBound Hosted VoIP PBX - Tips and Tricks

How do I transfer a call to someone's voicemail?
1.  While on an active call, click and hold the call details within the Personal window
2. Drag the call to the voicemail icon attached to every contact within the Contacts window
3. Release the mouse button and the call transfers immediately into the target user's voicemail

How do I perform a blind transfer?
Most IP Phones that LightBound sells support the ability to perform a blind transfer.  Regardless of your model of phone, blind transfers are performed by the following actions:

   1. Press the Xfer key or the Trnsfr key located either on the LCD as a 'soft' key or as a hardkey physically on the phone
   2. Dial the target Extension
   3. Press the Xfer key or the Trnsfr key once again before the other party answers the phone

Polycom SoundPoint 320/330 Instructions

These two phones work a bit differently:

   1. While on a call, the "Trans" softkey will be on the screen. Press the button under it, then a new menu will appear on the screen. It will have the options "Normal", "Cancel" and "Blind".
   2. Choose "Blind" and enter the extension/phone number. The call will then be sent and the Caller-ID will be the one of the party calling in. You do not need to choose the "Trans" key a second time.

Programmable Keys - Polycom


Polycom phones support speed dial configuration via the phone's interface.
Configure Speed Dial Keys

   1. Press Menu
   2. Press 1 Features
   3. Press 1 Contact Directory
   4. Press Add
   5. Fill out the settings
         1. Scenario #1 - Speed Dial an Employee
         2. Fill out the Employees First and Last name in the appropriate fields
         3. Type in the Employee's extension in the Contact field
         4. Leave the Speed Dial Index at the default value (increments automatically)
         5. Press Save
         6. The configured speed dial will appear as Line 2 (for the first contact) and increment with each new configured speed dial (Line 3, Line 4, etc)
         7. Scenario #2 - Speed Dial Park/Voicemail/Other System Extension
         8. For First and Last name - enter whatever text will help you easily identify the speed dial function (e.g. if you want to speed dial Park, type in Park and leave the other name field blank)
         9. Type in the system extension (Park = 9000, Voicemail = 8555, Group Intercom = *74+Group Extension, etc.).  Remember you can only type in ONE extension per speed dial key
        10.

            Press Save
        11.

            The configured speed dial will appear as Line 2 (for the first key) and increment with each new configured speed dial
   6. When you are finished configuring all your speed dial keys, press the Menu button to return to the default screen

Executing a Speed Dial

   1. Press the button - the phone will dial the extension you configured.

Executing a Speed Dial to a System Extension

Customers commonly wish to speed dial Park.  Once you setup Park as a speed dial on your phone, you can quickly transfer callers to Park via the following sequence:

   1. Press the softkey Txfr (may be labeled Trnsfer on some versions of Polycom firmware)
   2. Press the Park speed dial key you previously configured
   3. Listen for the Parking extension
   4. Hangup
   5. Inform the destination party of the parked extension
   6. That person should dial that extension (e.g. 9001) from their own phone to reconnect with the caller

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.

Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.

Let us take care of technology, so you can take care of business.

How to implement LightBound IP PBX powered by Fonality in a School.

Friday, September 16, 2011 by Jay Cutler
Case Study:
Windsor Unified

About the Customer

Windsor Schools have four California Distinguished Schools, two California Golden Bell Awards, and is considered to offer some of the best academic programs in Sonoma County. In 2006 the State of California awarded the District its prestigious Governor’s Award for Environmental and Economic Leadership.
Challenges:

• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Improve customer response times, especially sales inquiries
• Stay ahead of the competition by making customer contact a priority
• Provide a business phone solution that is flexible and easy to install and manage
• Project a professional sound and feel to customers calling in
• Find a phone system that could grow with their business
The Solution:

• Professional Edition for 97 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office


LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based.

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.

Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound Hosted Tech Thursday: September 15, 2011 - Featuring Howard Bates, Chairman of Elevate Ventures

Tuesday, September 13, 2011 by Jay Cutler

Featuring Howard Bates, Chairman of Elevate Ventures

Howard Bates is the Chairman of Elevate's Board and also serves an interim Entrepreneur-in-residence role with a particular expertise in the defense, aerospace and information technology industries. Mr. Bates is the former CEO of HaverstickGovernment Solutions ("Haverstick"). As a founding partner of Haverstick, Mr. Bates launched the company in the basement of his home in 1994 with only $20,000 of capital. Later, the company moved to its first office located in Indianapolis on Haverstick Road, which provided the company its namesake.

Mr. Bates provided leadership and guidance to ensure Haverstick's mission of providing innovative and dependablegovernment outsourcing, technology services, learning solutions, and business consulting are fulfilled. Mr. Bates oversaw both Haverstick's public sector and commercial businesses. At the beginning of 2002, his role was expanded to include organization, technical, and strategic review of acquisition candidates.

From 1980 to 1994, Mr. Bates held sales, marketing management, and consulting services positions in both the federal and commercial industry segments at Digital Equipment Corporation. His career includes 10 years working directly with Air Force clients at Wright-Patterson and Navy clients in various locations. Before launching Haverstick, Howard Bates served as President of Kratos Defense and Security Solutions a publicly traded company.

Mr. Bates is a member of the Air Force Association, Northern Virginia Technology Council, AFCEA and Haverstick's Board ofDirectors. A native of Cincinnati, Ohio, he earned a BA from Wright State University in Dayton, Ohio, and an MBA inmanagement information systems from Xavier University in Cincinnati, Ohio.

 LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Our new 47,000 FT Tier 4 Data Center is now open.

Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.

Let us take care of technology, so you can take care of business.

Don't forget LightBound Sponsored Techpoint Tech Thursday Oct. 20, 2011

Thursday, September 8, 2011 by Jay Cutler

Leaders of industry and thinking come together at TechPoint’s public networking event held the third Thursday of every month.
  
Cocktails and hors d’oeuvres are served before and after a brief presentation by a leading industry executive, allowing guests to get up close and personal with prospects, competitors, partners and more.
  
Tech Thursday is sponsored by voice, data and managed services provider LightBound and hosted by the law firm Baker & Daniels. The event is free, open to the public and held at the northside Indianapolis offices of Baker & Daniels.


LightBound is your best choice for on premise and hosted VoIP PBX solutions.

LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.

LightBound is also expanding. Our new state of the art 47,000 sq ft. Data Center is up an running and available.

Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.

LightBound's State of the Art Data Center is open for business

Saturday, August 13, 2011 by Jay Cutler
LightBound's State of the Art Data Center is open for business. Please check out our tier 4 Data Center at http://www.lightbound.net/data-center/data-center.aspx.

LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.