Cloud Services Differentiators, Part 2

In my previous blog, I wrote of the fact that Cloud Services will go commodity, and so LightBound is striving to set itself apart with added value beyond the base infrastructure offering. This is a two factor approach, one is the human element and the other is technical. In this blog I'll write of the human element and in a subsequent blog I'll write of the technical. And don't write off these human factors. We all know the pain attributed to hours of hold music followed by a conversation with someone who's first language is not English!

Key LightBound differentiators:

1) Tangibles: physical facilities, equipment and appearance of personnel

2) Empathy: strong communication and individualized attention to understand and address the customer’s needs

3) Reliability: the ability to perform the promised service dependably and accurately

4) Responsiveness: willingness to help customers and provide prompt service

5) Assurance: competency, courtesy, credibility and security

Go Cloud!

Sam Newberry