One of the unique abilities of LightBound is to be able to provide and support many different services. Many clients have multiple locations and are looking for WAN area networks to connect their data and voice. Some look at MPLS, which can be very cost effective for larger companies, however small and medium size customers often feel they are little fish in a very big pond. LightBound provides a MPLS type managed network that allows us to deliver data, internet and voice to a customer bringing all the circuits back to our LightBound Data Center in Indianapolis. Many customers will get collocation space from us and put their PBX's or LightBounds Hosted PBX service, servers and firewall in rack or take advantage of LightBounds Managed Virtual Services,managed storage or replication. This lets LightBound with our redundant internet, voice and power to be the host site and have the customers sites be the remotes. This allows LightBound to provide a one stop shop for all of the customers needs and usually for less expense.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
www.lightbound.net
VoIP Phone Systems
With consumer companies such as Skype and Vonage, VoIP is all the buzz these days. What is VoIP? VoIP stands for “Voice over Internet Protocol,” and in its simplest form means you can make telephone calls using your Internet connection. This has the obvious benefits of saving money on phone service, but also offers additional benefits to businesses that use VoIP-enabled phone systems.
VoIP Phone Systems Reduce Phone Bills
The primary benefit of a VoIP Phone System is the ability to make VoIP phone calls, saving up to 70% on phone bills. When businesses aren’t ready to make the jump into a purely VoIP phone service, phone systems such as Fonality PBXtra can be configured to use VoIP selectively for designated calls, such as intra-office, branch office, and international calls.
VoIP Phone Systems Mean Advanced Features
VoIP Phone Systems enable new and improved features that weren’t possible with traditional systems, such as unified messaging (integrated voice/data applications) and support for telecommuters and branch offices. Fonality PBXtra incorporates these VoIP Phone System features plus more. Fonality PBXtra also has web-based administration, proactive monitoring, disaster recovery, HUD presence management, CRM Integration, and FindMe with Boomerang Mobile Integration. And, as Fonality PBXtra releases new features, our customers with support contracts will receive these new features automatically.
VoIP Phone Systems Enable Network Simplicity
VoIP phone systems let businesses use their existing data network for both computers and telephones. In fact, each work station only needs one Ethernet cable, and with built-in Ethernet switches in IP-Phones, the desktop computer shares the one Ethernet drop and plugs right into the phone. This may seem like a simple benefit, but often reduces hefty cabling fees for new offices, and allows offices with existing cabling upgrade to VoIP-enabled phone systems without re-cabling.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
www.lightbound.net
CallRex Call Recording Software Used by Kindred to Document Calls and Monitor Call Center Success
Kindred Partners focuses on business process cosourcing (BPC): creating value by leveraging the distinct strengths of two partnering organizations. While traditional business process outsourcing focuses mainly on the “out” or moving a process “out of mind” or “out of sight,” co-sourcing focuses on the “sourcing.” Companies that co-source with Kindred develop a tight relationship with a key partner by
balancing in-house direction with Kindred’s business process management services and best practices. Kindred provides BPC support to customers, including document imaging, indexing, redaction and retrieval, and an outbound call center for customer service. Companies that utilize Kindred’s services are able to focus on their core competencies and can rest easy knowing that Kindred is handling the company’s administrative details expediently and correctly. Ultimately, Kindred provides clients rapid access to business information and seeks to enhance the quality of their business. In an effort to provide additional services to clients, Kindred expanded their offerings to include outbound customer support services. The company added a call center to its portfolio of services, providing primary customer service calls for financial services institutions. Kindred installed Fonality’s Trixbox IP telephone system. The flexible phone system allowed
Kindred to employ an Asterisk Gateway Interface (AGI) for outbound dialing, connection to a custom database, and the implementation of CallRex Call Recording™ software.
Partnering for Success
Many of Kindred’s clients are in the financial services industry and require the use of call recording for call auditing and quality tracking on their projects. To meet their client’s requirement for call recording capabilities, Kindred turned to Telrex. Working with the Telrex team for sales and implementation, the company’s needs were quickly uncovered and a solution was identified. “The relationship that we developed with Telrex was definitely more professional than the other places that we worked with. Telrex made it easy for us to discover our needs and implement the software through a well defined and managed process,” stated Drew Clauson, president of Kindred Partners.
Flexible Solution
Telrex offers the CallRex Call Recording software suite through subscriptionbased pricing, allowing companies like Kindred to take advantage of powerful call recording software with lower upfront costs. “The software as a service model helps us manage our cash flow. We can provide call recordings for our client’s projects without having to make a large up-front software investment,” said Clauson. Using subscription-based licenses, Kindred can pay for the licenses that they need over time, decreasing the company’s capital expenses and allowing the company to pay for licenses as the company grows. Telrex’s subscription-based licenses include access to technical support services and product upgrades throughout the life of the subscription contract, so Kindred can rest easy knowing that their software is supported. “We looked at a lot of different solutions, and CallRex had all of the features that we were
looking for. CallRex software is easy and intuitive.” - Drew Clauson, president, Kindred Partners LLC
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Sun Apparel and Fonality Simplify Multi-Office Communications
Offices in California and Hawaii sound like a businessperson’s dream. But for Sun Apparel, multiple offices meant expensive logistical problems when it came to phone communications. Sun Apparel turned to Fonality PBXtra for a phone system to make three offices work as one. Since deploying PBXtra, communications are up, long distance costs are down and the company’s offices are dreamy once more.
Sun Apparel manufactures and distributes t-shirts, casual sportswear, caps and accessories throughout the western United States. With three locations — its corporate headquarters in Fullerton, CA and distribution centers in Hayward, CA and Honolulu — the company’s management understands the pain points felt by a multi-office business. That’s why improved interoffice and external communications were top of mind as the apparel company prepared to move into a new corporate headquarters location. Armed with three shiny new Fonality PBXtra servers, the company was ready to say goodbye to phone system problems.
Manageable, Open Source Telephony
As the move neared, a bid from its existing phone vendor missed the mark. “I was completely dissatisfied with the proposal from our previous phone vendor,” said Steve Gulsvig, Sun Apparel’s IT consultant. “The solution was antiquated and was going to cost almost $40,000 for just one location. It also required us to pay an expensive service fee every time we wanted to add a new employee, make a change or move an employee within the office.”
Gulsvig, an early adopter of IP phones for personal use, began searching for a new phone system that could help Sun Apparel communicate internally, as well as with customers, suppliers and other business associates. He was intrigued by open source PBX telephony but, “without a full IT department on staff, Asterisk was too much of a risk. I wanted something that ran on Asterisk, but that had a visual interface so that I didn’t have to write any code.”
A quick Google search later and Gulsvig found Fonality. “Fonality PBXtra is based on open source, but has a great user interface and a hybrid-hosted architecture that actually makes Asterisk useable — it was the clear choice for Sun Apparel,” said Gulsvig. “Fonality had a great track record and PBXtra’s price point for its extremely deep feature set was incredible.”
Fonality’s positive reputation in the IP-PBX market wasn’t the only thing that caught Gulsvig’s attention. “Deploying a PBXtra system was so simple! Since the phones come pre-configured from Fonality, we were able to get all of our locations up and running very quickly.” He was also impressed by the fact that he could easily add new long distance plans and VoIP accounts, and set up dialing rules to define when calls should use each of them.
Eliminating Inter-Office Long Distance Costs
Sun Apparel’s interdependent offices require that company managers frequently communicate about issues such as orders processed through the corporate headquarters or the amount of inventory that has been shipped to the Hawaii office. Before PBXtra, managers often wanted to quickly pick up the phone to confirm inventory or ask questions of colleagues, but avoided it because of the expensive long distance charges between the three offices. Instead, managers consulted the inventory application, which did a good job of keeping track of products and orders, but did not account for real-time changes.
That all changed when Fonality entered the picture. “With PBXtra, all calls between our offices run over our VoIP network, which has completely eliminated long distance fees between our offices. That’s a huge benefit for a company with multiple offices!” said Gulsvig. “PBxtra has also helped improve budgeting. Instead of a guessing game, our phone system is now a consistent line item every month. It makes budgeting so simple.”
Eliminating long distance fees wasn’t the only benefit specific to multi-office locations, according to Gulsvig. “PBXtra allowed us to seamlessly link together our three offices so that we operate as if we are in one physical location,” said Gulsvig. Because of PBXtra’s four-digit dialing, our managers and employees can communicate more efficiently with one another.”
Gulsvig’s overall thoughts on Fonality? “Fonality gave us 10 times the functionality of other phone systems at 10 percent of the cost. Our PBXtra system is so flexible — we can add phones, make changes or move extensions quickly and easily.”
Gulsvig is equally excited about the business results related to deploying PBXtra. “PBXtra has helped improve the relationships between our managers because it has allowed them to have constant communication and operate more fluidly. We are also able to project a more professional image to our customers and suppliers because, with PBXtra, it is so easy to upload custom messages about holiday closures, sales, etc.”
Gulsvig continues his praise of Fonality, particularly for multi-office companies. “Fonality PBXtra is a terrific product for any company that is looking for a feature rich communications system. Especially for growing businesses with multiple locations, PBXtra adds tremendous value for a minimal cost.”
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
www.lightbound.net
1. Commit to leadership first and everything else second
Gartner and Korn/Ferry’s research reveals that the highest performing CIOs are effective because they embrace the idea that everything they need to accomplish will be achieved through people, by people, and with people. They don’t pay lip service to that idea. They live it. They lead.
2. Lead differently than you think
A high-performing CIO is an incredibly complex and creative thinker. Yet when the time comes to lead, they don’t rely on their superior ‘smarts’ and analytical skills to come up with the best possible solution. They act collaboratively.
3. Embrace your softer side
Effective CIOs manage the paradox of gaining more influence by letting go of control and allowing themselves to be vulnerable. In turn, that vulnerability enables them to create deep, personal connections — connections that provide the ability to inspire people both inside and outside their organization.
4. Forge the right relationships to drive the right results
This skill may not be surprising. High performing CIOs spend a greater percentage of their time and energy managing relationships that exist sideways: with internal peers, external suppliers, and customers. They purposely invest in horizontal relationships which form the foundation to drive extraordinary results.
5. Master communication
The best CIOs know that their colleagues - especially the people who work for them - are always watching. These executives understand they are always on stage. They take advantage of that situation by constantly reiterating core messages and values. Through their focus on clarity, consistency, authenticity, and passion, they make sure their message is not only understood but also felt. They want to communicate a feeling that compels people to take the right actions.
6. Inspire others
In exchange for a regular paycheck, most people will give an adequate performance. But they will only give their best work if they believe they are involved in something greater than themselves. The best CIOs provide a compelling vision that connects people to how their enterprise wins in the marketplace and that their contributions are meaningful and valued.
7. Build people, not systems
By developing people all around them, these CIOs increase their capability and capacity to deliver results. They also know that leaving behind the next generation of leaders is the best thing they can do for the organization — it will be their lasting legacy.
Source: IT Business Edge
LightBound can help you with your virtualization services, server hosting, off site data backup service, cloud services, storage as a service, and disaster recovery needs.
Give Presentations
Tired of lugging your bulky laptop around just to give presentations? With the VGA Adapter and supporting software, business users can make use of the much more portable iPad for this task. A number of software supports the VGA Adapter, such as the free Presentation App, or Apple's own Keynote. Getting the presentation onto the iPad will probably require the requisite files to be synced in advance, though some of the presentation software supports alternative means of moving the files over. And unless you create the presentation on the iPad, you will probably want to first check that the transferred files display as expected.
As an added bonus, Apple has also promised a future update that will allow Keynote presentations to be streamed via AirPlay to an Apple TV. While not terribly useful for conference rooms where projectors are still predominantly VGA-based (the new Apple TV is HDMI only), the capability offers compelling value in certain scenarios – such as being able to conduct a presentation using a large-screen plasma or LCD at a trade show using an iPad.
Use as a sales brochure
Rather than lug along a stack of heavy sales brochures or other printed documents, why not just load everything onto an iPad? All it takes is some preparation to convert the requisite promotional materials as image files for viewing under the default Photos application. File them appropriately in separate folders, and you now have a veritable compendium of your company's products or services in the palm of your hands.
Access desktop files
Ever left the office for a meeting and then had to turn back because you needed some documents on your office desktop? Or you simply didn't have the time to fire up your laptop to take one more look at a spreadsheet? Well, a number of solutions are available today that allow you to synchronize your work-related files with a cloud-hosted solution. From there, these files can then be accessed from your iPad using the appropriate free apps. LightBound can help with virtual storage and even hosted desktops as a service.
Increase productivity
Different kinds of software are available to maintain productivity, including Microsoft OnNote to maintain a list of ideas for new blogs and articles, as well as a plain text application for general note taking and to maintain your to do list. Discovering you can read and edit the OneNote Notebooks using MobileNoter on the iPad, while Simplenote allows you to do the same for the notes on your desktop. Because everything is automatically synced to the cloud, you doesn’t even have to remember to perform a manual synchronization, or leave your laptop on.
Use as an external monitor
There are a number of apps that you can get for your iPad that will transform it into a wireless monitor to extend your display area. There are a few solutions available, and one called DisplayLink app, which in tandem with the company's free iPad client software, allows you to use the iPad as an 1024x768 monitor for your Windows 7 laptop with full Aero support.
Cacth up on reading
The iPad with its larger display is very well suited for catching up on some reading when traveling, or while waiting for the clients to arrive. Aside from the bunch of dedicated ebook applications such as iBooks and Kindle for the iPad, there is also a large number of RSS news readers that can help you keep apace of developments in your industry. Finally, iPad clients of both Read It Later and Instrapaper are available for you to catch up on Web pages flagged for reading from your desktop.
Access company email
One very practical feature of the iPad is its ability to connect to not just POP servers, but also to an Exchange Server or IMAP-based mail server. Users are not only able to access and read their e-mails in the latter two scenarios, but are also able to perform basic folder management and filing tasks. Moreover, the iPad's large screen and ability to render HTML e-mails in high fidelity allows users to tackle their inbox at practically the same productivity level as from a full-fledged workstation. Finally, a recent iOS update has made it possible for an iPad to connect to more than one Exchange Server for users that require this functionality.
Take your office with you
With apps offering the ability to edit and review Word documents and Excel spreadsheets, workers can literally bring their office along with them. While these software do represent an additional cost, and might not have all the desired functionality, they do work well in a pinch. In addition, they also price cheaply in comparison to desktop software.
Organize your schedule
There are many types of calendaring software that allow you to manage your work and personal schedule for the iPad. Schedules planned on Microsoft Outlook can be synchronized wirelessly to your iPad, or when synchronizing via iTunes – many of the apps also support syncing to cloud-based calendaring services such as Google Calendar.
Manage Social Media
The 10-hour battery stamina of the iPad means that you can leverage it for your social media interactions without constantly worrying about it running out of juice. Businesses are now aware of the importance of engaging their customers on an individual level via sites such as Facebook and Twitter. And while enterprises have the budget to pay dedicated specialists to perform these tasks, the responsibility in SMBs usually falls on the shoulders of employees in the sales and technical departments. On this front, the iPad makes an excellent platform, with dedicated clients for just about every social network out there. Safari works well, too.
Source: IT Business Edge
LightBound can help you with your virtualization services, server hosting, off site data backup service, cloud services, storage as a service, and disaster recovery needs.
Business Challenge
Many enterprises today have data living on the edge. Mission-critical data is created and stored on individual laptops and workstations, far outside the reach of traditional data center-centric approaches to backup and recovery.
This presents a challenge not only for data protection but also for long term data retention, and for eDiscovery requests. Current approaches can impose onerous demands on users and their systems, overwhelm network bandwidth and still do not deliver fast data recovery.
LightBound’s software offers a better approach to tracking and protecting data at the edge.
LightBound Solution
LightBound extends the power of our singular approach to data management to your laptops and workstations. LightBound Workstation Backup and Recovery software is a lightweight solution that provides cost-effective, efficient, reliable, and secure data protection for data at the edge.
LightBound Workstation Backup and Recovery solution delivers the following capabilities to simplify and protect data at the edge:
- Block-level incremental backups to ensure changed data is protected over thin networks.
- Remote, silent installation that ensures 100% coverage, without the need for local end-user or IT involvement.
- Enterprise-class features like data compression and encryption built in for data transfer efficiency and security over the network.
- Self-service file-level recovery capability for end-users.
- Integration with LightBound Storage Policy to create archive copies that can be used for long term retention and eDiscovery.
LightBound can help you with your virtualization services, server hosting, off site data backup service, and disaster recovery needs.
Here is a great video on some of the updates and editions in Fonality version 5.
http://www.vimeo.com/13343692 LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Data Backup and Recovery
LightBound’s backup service is an exclusive single-platform architecture which delivers what you really need: reliable data protection, multiple recovery options and sophisticated data retention capabilities, allowing maximum return on investment. The LightBound Backup and Recovery solution is designed for fast, easy deployment within your existing infrastructure.
Backup and recovery is usually about maximizing Returns on Investment. It is a fine balancing act between meeting
data retention needs and recovery objectives, while deriving maximum value from limited infrastructure and resource investments. In the last few years, exponential data growth, newer faster technologies and geographical expansion
have upset this balance and made it extremely difficult and cost prohibitive for IT to continue meeting ever aggressive data management demands.
Self-Managing Software
LightBound’s Backup and Recovery solution delivers what you really need: reliable data protection, multiple recovery
options and sophisticated data retention capabilities, allowing maximum return on investment. The LightBound Backup and Recovery solution is designed for fast, easy deployment within your existing infrastructure. Compatible with a wide variety of applications and platforms, LightBound will work with your team to install CommVault agents on machines needing backed up. Connectivity will then be established from those machines to LightBound’s Backup Storage Infrastructure. These deployments provide easy-to-use data protection and retention that supports corporate and federal policies. Because the software is self-managing, there is no need to waste time double-checking backup copies.
Configurable
Most other backup offerings start by managing devices. LightBound’s Backup and Recovery solution starts from the data and enables you to define what you need to do with the data, such as how many copies you need, for how long and when to retire it. Then the LightBound Backup and Recovery solution does the work for you—managing the devices transparently to ensure efficient, cost-effective use of storage while preserving simple, one step recovery. Granular, object-level recovery is included so we can find the data, select it and recover. You do not have to start by finding the tapes or scanning jobs, the LightBound Backup and Recovery solution tracks the data location to let you focus on the data.
Ensures Completion
Completing backup and recovery jobs is often the key challenge for backup administrators. Typically, much time can be
wasted verifying that jobs have run—and completed—and then diagnosing the network, server or storage problem that
disrupted operations. The LightBound Backup and Recovery solution provides advanced retry and failover resume capabilities that help jobs to complete even when failures occur.
Value
In today’s world, information may be the single most valuable asset a business can own. Your intellectual property, sensitive files, and other information must be kept safe. Therefore, you need a data backup partner you can trust – one that provides you with scalable, secure, and powerful resources. With LightBound, that is exactly what you get.
Give us a call and let LightBound help you with your virtualization services, server hosting, off site data backup service, and disaster recovery needs.
The LightBound Backup and archive solution meets these challenges head-on with a robust and common content archive interface approach. Its interface integrates with a range of data sources using HTTP/REST based environments to intelligently collect data, simplify management, and reduce the costs of data retention. Most requirements for enhanced security, encryption and compliance are exceeded.
- Unify Data Retention – Reduce complexity with a single platform featuring encryption, compression, deduplication, retention and data aging managed from a simplified interface for data retention.
- Integrated enterprise search, compliance and e-discovery options boost the value of the data retained within the LightBound archive solution.
- Consolidated Backup with Archive – Integrated single pass backup and archive provides content preserved views of data while taking advantage of storage management features.
- Reduce Management Costs – Administrators can easily deploy, setup, and manage large scale distributed data environments easier than ever while enabling LightBound software as the broker to the collection and retention of data.
- Support Heterogeneous Hardware Platforms – Traditional approaches are tied to specific hardware platforms that limit flexibility. LightBound software unlocks the use of all hardware throughout the lifecycle of the data archive.
- Enable Retention Lifecycle Management – Provide analytics and reporting throughout the creation, retention and deletion of all content.
Use Cases
Big data growth impacts all industries and departments, for every use case across the globe. LightBound software's powerful architecture provides flexible options to address the diverse needs of some of the highest growth vertical markets, such as:
PACS
Patient Records
Digital film
Broadcasts
Streaming video and audio
Financial transactions
Applications
Checks and deposit images
Insurance claims
Photos
Policies
Give us a call and let LightBound help you with your virtualization services, server hosting, off site data backup service, cloud services, and disaster recovery needs.
ANNOUNCEMENT SUMMARY:
Fonality announces trixbox Pro 5.2 release for general availability. Fonality trixbox Pro 5.2 release offers customers a number of platform updates as well as a suite of Unified Communication enhancements designed to change the way small businesses communicate.
With a unique software model approach, Fonality trixbox Pro 5.2 provides all the features of a legacy provider without the cost or complexities. It empowers the way SMB’s communicate, resulting in improved operational efficiencies, new revenue streams and enhanced customer satisfaction.
KEY Features of the 5.2 Release
User Based Licensing
Fonality trixbox Pro 5.2 has aligned to a user-centric licensing model, allowing a single employee to have up to four extensions (at no additional cost) associated with their user account. Providing ease of management within both the control panel and Fonality Heads-up-Display (HUD), the user-based licensing structure will also provide more accurate reporting metrics for managers.
Heads-up-Display (HUD) Multi-site Linking
Fonality HUD linking now permits multiple HUD servers to connect regardless of location enabling presence and enterprise chat. It leverages company-wide virtual conferencing rooms, creating a unified contact center experience.
Enterprise-grade Voice Quality Monitoring
Fonality FONscore provides a diagnostic view of your communication system and allows admins to drill into any device to see metrics like latency, jitter and packet loss for recent calls. Additionally, all quality metrics are stored in call detail records for historical investigation.
Upgraded Platform Core
Release 5.2 of Fonality trixbox Pro contains an upgraded platform allowing for multi-core and multi-threaded processors. This flexible communication system is now more responsive, can operate faster, and can increase your company’s concurrent calling capacity.
Enhanced Contact Center Feature Set
With Fonality trixbox Pro Call Center Edition you can enhance the suite of call center features already at your disposal. 5.2 improves upon power external reporting health checks that allow you to remain with your SLA metrics including such reports as, time to answer, average call length, agent log off reason codes and additional call center reporting metrics.
Permissions-based Dialing Options
Through the use of group permissions, Fonality trixbox Pro can restrict the calling capabilities of various employees (staff vs. executives) in order to safeguard from erroneous monthly billing, including international dialing and even directory assistance restrictions.
Selling trixbox Pro
Fonality trixbox Pro 5.2 is sold through approved resellers.
Fonality trixbox Pro Standard Edition
Fonality trixbox Pro Standard Edition (SE) is the base hybrid-hosted communication solution for small businesses that need enterprise-grade features, including:
· Auto-attendant
· Voicemail to email
· Music on hold
· Company directory
· Phone scheduler
· Call parking and more
The solution also includes the award-winning Unified Communications desktop client Fonality HUD Personal.
Fonality trixbox Pro Enterprise Edition
Building up from the SE edition, trixbox Pro Enterprise Edition (EE) offers additional features including:
· Conference bridges
· Multiple auto-attendants
· Paging and intercom (1 to 1 or group)
· Group permissions and more
The solution also includes the award-winning Unified Communications desktop client Fonality HUD Team that adds:
· Rich presence
· Drag and drop call management
· Private enterprise chat
· Interactive desktop alerts and more
Fonality trixbox Pro Call Center Edition
Fonality trixbox Pro Call Center Edition (CCE) builds on the powerful features of both SE and EE by adding advanced call center capabilities. Designed specifically for SMB call center needs, CCE adds:
· Robust ACD>
· Additional IVR capabilities
· Unlimited call queues
· Skills-based routing
· Real-time queue statistics (with HUD Queues)
· Graphical call statistic reports
· Web-based recording access and more
This version of trixbox Pro is accompanied by Fonality HUD Agent and adds:
· Advanced call center agent capabilities
· On-the-fly recording
· Call barge, monitor, and whisper
· CRM integration
· One-touch agent login and more
Fonality trixbox Pro Unified Agent Edition
Purpose-built for those customers leveraging Salesforce CRM licenses, trixbox Pro Unified Agent Edition (UAE) is a fully integrated communication solution. UAE Edition automates communication between your communication system and CRM system with advanced features such as:
· Deal-size alerts
· Integrated screen pops
· Click-to-call within SFDC
Managers are given full visibility into their sales representatives’ activities with:
· Automated call history
· Lead management reporting
· Outbound call reports and more
Upgrading customers to Fonality trixbox Pro 5.2
Starting April 1, 2011, customers can begin requesting an upgrade to 5.2 by contacting their reseller or calling Fonality Support direct. The upgrade process has been automated and will enable customers to upgrade on their own through step-by-step instructions.
Partners should direct customers to www.trixbox.com for information regarding the release, key new features, important FAQ, and a step by step checklist to complete prior to requesting a scheduled upgrade.
Scheduling an Upgrade
· Partners and customers can contact 866-366-2548 and request an upgrade using the new “Request an Upgrade” prompt in the IVR.
· Customers will be required to enter their server ID to schedule their upgrade.
· The system will check that this is a new request, place their request into a queue, and provide an expected timeframe (24 – 48 hours) to enable the upgrade link.
· Once support enables the upgrade link in the admin panel of the server ID requested, the partner/customer will be notified that their upgrade can be initiated.
Active Support Agreement
If a customer is not on an active support agreement, the customer upgrade request will be sent to the reseller and Fonality channel sales for follow up to ensure the customer is on an active agreement for additional support. To proceed with the upgrade without a support agreement, must send approval to the support team. Otherwise, support must wait until there is an active agreement prior to completing the upgrade process.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
Does your office have more than one company? Does your receptionist have to answer calls for many different companies? Fonality lets you redirect calls via the DID (Direct Inward Dial) and identify them. Example: A call comes into ABC company at 317-259-5050. Fonality Identifies the call labels it ABC Company with an incoming number of 317-777-7725 and sends it to the receptionist. Receptionist sees ABC 317-777-7725 and knows how to answer the call.
If you would like to find out more about some of the powerful productivity tools available in Fonality please contact us at sales@lightbound.com.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
I am writing from home today, but I am still connected to the office. I have my Droid X for email and calendar. I have VPN'ed into our network so I can access all my files and outlook. I can take work phone calls with find me follow me. Weather is not a concern. Does your company have the ability for your staff to work remotely? If not, give us a call on we can talk about Business Continuity and Disaster Recovery.
Please click here to see a Youtube video on Fonality for Remote workers. http://www.youtube.com/watch?v=c8ZZrBB5DBA&feature=related
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
LightBound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
LightBound's Fonality IP PBX solution is great for multiple location organizations. We have a customer that has a location in Indianapolis and one in California. Customer is also using LightBound for colocation. Plan is to install a Fonality Call Center Edition with Unified Agent Edition for integration with SalesForce.com in colocation. Provide SIP(IP voice lines) to them for both locations. Remote site will also have a server with Fonality's Linked server. This will allow complete integration of the two phone systems with 3-4 digit dialing. In the event that California site loses connection back to the datacenter they can either reroute the traffic over a backup internet connection or have POTS lines installed that are physically connected to remote phone system.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
The new state of the art Data Center is really coming along. Please keep checking for updates.
Extremely, exceedingly, overwhelmingly customer focused.
Welcome to LightBound. We have a unique business model for a technology company: we put customers first. In the end, that's what truly sets us apart.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Fonality CRM Integration solution couples telephony data with CRM data, enabling a single application to manage the entire customer experience. Through the Integration of Fonality and popular CRM systems like Salesforce.com, customer and historical sales or service Information are linked directly to incoming and outcoming calls. Now you can personalize service, provide customer
Key Features & Benefits
Employee Accountability
Do you know who your employees are calling? Do you know how many times they have called your customers or for how long they spoke? Shouldn't you? Well, now you can. All calls to your CRM customers will be automatically attached to the Individual contact or opportunity Inside your CRM.
Reduce Costs & Increase Efficiency
Do you know who your employees are calling? Do you know how many times they have called your customers or for how long they spoke? Shouldn't you? Well, now you can. All calls to your CRM customers will be automatically attached to the Individual contact or opportunity Inside your CRM.
Because call logging Is automated, managers have clear visibility Into their agents' activities. Managers can view an agent's call history with contacts, call back times, and recordings to determine and compare individual agent effectiveness. With this Integrated call and opportunity data, the reporting possibilities are endless.
Management & Reporting
Call reporting features add new call reports to your CRM system that provide you detailed and consolidated call records for your agents. Find out total calls made to leads or customers and see which agents are the most active. The Lead Management Reporting tells you exactly how many minutes it took an agent to call a leads back once, twice, or three times, offset for business or weekend hours. Finaly It's easy to see average call-back times, average days to conversions, average calls to conversion, and more by agent, team, or account.
Improve Customer Service
Sales or Service agents have customer information at their fingertips before a call is answered, enabling greater efficiency and improved customer satisfaction. And, as a manager, automated activity logging and advanced reporting options give you even greater visibility into your service organization allowing you to make Intelligent business decisions to continually Improve quality of service.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Case Study:
Windsor Unified
About the Customer
Windsor Schools have four California Distinguished Schools, two California Golden Bell Awards, and is considered to offer some of the best academic programs in Sonoma County. In 2006 the State of California awarded the District its prestigious Governor’s Award for Environmental and Economic Leadership.
Challenges:
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Improve customer response times, especially sales inquiries
• Stay ahead of the competition by making customer contact a priority
• Provide a business phone solution that is flexible and easy to install and manage
• Project a professional sound and feel to customers calling in
• Find a phone system that could grow with their business
The Solution:
• Professional Edition for 97 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound would like to congratulate the City of Anderson for a record day of 3000 users logged onto the city's free wifi network that is powered using LightBound's Internet bandwidth over the city's robust fiber plant. andersonwifi@cityofanderson.com
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Many of our larger customers have or a looking at MPLS services. MPLS allows companies to connect locations anywhere into one network with local IP addresses. We have a customer that had a MPLS network but wanted to keep all their servers and firewall at the LightBound data center. We accomplished this by working with the customers MPLS provider to move the MPLS circuit to LightBound's data center and connect to the Colocation cabinet. This allows the customer to get their internet access at the data center and not have to have all the locations come back to the main office to get onto the internet. This is one solution. We can also help companies build their own WAN's without costly MPLS services and LightBound's superior customer service.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
LightBound will be updating our website in the next month. Please check out the look and feel as well as the new information. www.lightbound.net.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
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