LightBound

It's not out yet, but here ar some things to look forward to.

1. Linked Servers, Users now have many functions across linked servers, including:
see call status of linked extensions, barge across linked server,
see & join conference rooms on a on linked server, retrieve calls
parked by linked extension, add linked extensions to your queue,
and so much more!
2. Support for Windows 7
3. HUDdy List, This HUDdy list shows the people you contact the most. This list
is stored on the server side so restarting or reinstalling the HUD
client will not reset your HUDdy List. The HUDdy list score is
determined by the sum of chat sessions + outgoing calls to a
person.
4. Support for MAC OS10.6
5. Whisper, When whispering a person that is on a call, you can hear the
entire call, but only the person you 'whispered' can hear you.
6. whispered by that person.
7. New Queue Stats The queue detail window now includes additional statistics:
- Time to Answer Service Level Agreement (TTA SLA). The TTA
SLA can be set in the Web Admin Panel on a per queue basis
- Duration (the duration of an active call)
- Idle (the time elapsed since the agent last took a call from any
queue)
- Calls (the total number of calls the agent has taken since the
stats were last reset)
- Avg. (the average talk time per completed call for that agent).

LightBound, your Virtual Service provider, can combine your managed services, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.