Learn about Fonality Call Center Solutions for the SMB. Fonality trixbox Pro CCE, designed for companies with 2 - 200 agents, adds robust ACD and IVR capabilities with unlimited queues, skills-based routing, real-time queue statistics, graphical reports, web-based recording access, and more. Fonality trixbox Pro CCE comes with HUD Agent, which brings advanced agent capabilities such as on-the-fly recording, call barge, call monitor, CRM integration, and one-touch agent login.
Fonality trixbox Pro UAE (Unified Agent Edition) is the answer for every company that relies on both Salesforce SFA™ and a phone system to transact business. UAE makes agents more productive with the Deal-size ($) Alert, Improved Screen Pops, and Click-to-Call. Managers are given full visibility into their reps' activities with Automatic Call History, Lead Management Reporting, and Outbound Call Reporting. trixbox Pro Unified Agent Edition can transform sales and support organizations.
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