A Customer Feature: How LightBound Covers Reliability, Scalability, and Excellent Customer Service
Wednesday, July 11, 2012
No matter the size of your company or the extent of your business data needs, finding a data center facility to serve you throughout several changing growth stages, while maintaining a constant workflow and solid infrastructure, can be a difficult feat. The goal is to find a facility that allows flexibility and scalability to grow with your business demands, as well as provides outstanding customer service to continuously manage the back-end of all your IT needs.
We wanted to share an experience from one of our customers, Worknet, Inc, to show how they were able to choose LightBound's data center facilities based on the available resources for growth, the customer service from our Network Operations Center, and the showmanship of the facility.
"(LightBound) has built a world class data center facility complemented by excellent customer service," said Dana Bailey, VP of Business Development for Worknet. "With a willingness to collaborate and seek mutually beneficial business outcomes, LightBound is an outstanding business partner for Worknet."
Here are more details of their story...
Who: Worknet, Inc
What: Worknet, Inc, a premier Managed IT Services Provider (MSP), is guided by responsive flexibility that emphasizes relationships, accountability, and ongoing communication. Available services include: Managed Hosting (shared or private cloud environments), Managed Backup and Disaster Recovery, Remote Managed IT Services and Professional Services.
Where: Naperville, Illinois
The Issue: Worknet was in need of an additional facility to meet the expanding needs of its business while meeting and exceeding its requirements for security, reliability and scalability and with the advanced technology attributes their clients expect.
The Resolution: LightBound's new data center was an excellent fit for Worknet. Because the facility incorporates state-of-the-art design, technology, and systems with a solid infrastructure, Worknet could grow its environment and know there would be available resources, reliability, and security to accommodate that growth. Also the Network Operations Center staff, which is on-site 24x7x365, allows LightBound to continuously serve Worknet and monitor equipment to guarantee around-the-clock, quality customer service.
Additionally, the facility shows exceptionally well, which was an important factor for Worknet as many of their clients appreciate taking facility tours.
The Result: Since becoming a LigthBound customer, Worknet has been able to successfully continue its business growth, while obtaining an increased reliability of its infrastructure. Because of LightBound's close relationship with Worknet, both companies have been able to seek mutually beneficial business outcomes.
Would you like to share your company's experience with LightBound? Let us know and contact Brittany Briggs at bbriggs@lightbound.net for further details.
Powered by Compendium
Comments for A Customer Feature: How LightBound Covers Reliability, Scalability, and Excellent Customer Service