NOT OUT YET, but here are some things to look forward to.
1. Voicemail-only and Virtual Extensions
The new Virtual extension is primarily for call forwarding when you have am extension
number used for little or nothing else. The Voicemail-only extension on the other hand,
is used when you need to have an alternate mailbox or special box to collect VM that is
not specific to an individual user on your system (e.g. maybe at the end of a call menu
that rings a queue, unanswered calls all go to a single mailbox that represents missed
calls for that queue).
The new Virtual extension is different from a virtual extension in previous releases. The
difference here is that now there is no unique user assigned to the virtual extension it is
considered a Non-User extension type. This means it will not have a username or login
available and cannot, for example, be an agent in a queue. Because it is not a user, it
has no voicemail and no first/last name (not a person so why have a name right?).
The voicemail only extensions do no call routing at all and simply have a VM box.
Both VM Only and Virtual extensions can be in the Company Directory, In HUD. Only
VMO extensions can be in the Name Directory though (the one over the phone) and
only Virtual extensions can be either public or private extensions. Of course standard
users with extensions have all these features and more, so these are just each a scaled
down version of a user and extension tooled for a specific purpose.
2. Users with Extensions Each user can now have multiple extensions. For example, an existing employee, Mike, needs a second phone for his home office. This option creates a new extension and associates it with Mike's user account.
3.Directed Call Pickup *88+Ext will allow you to pick up a call from a specific extension with a ringing call.
LightBound, your Virtual Service provider, can combine your managed services, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
1. Voicemail-only and Virtual Extensions
The new Virtual extension is primarily for call forwarding when you have am extension
number used for little or nothing else. The Voicemail-only extension on the other hand,
is used when you need to have an alternate mailbox or special box to collect VM that is
not specific to an individual user on your system (e.g. maybe at the end of a call menu
that rings a queue, unanswered calls all go to a single mailbox that represents missed
calls for that queue).
The new Virtual extension is different from a virtual extension in previous releases. The
difference here is that now there is no unique user assigned to the virtual extension it is
considered a Non-User extension type. This means it will not have a username or login
available and cannot, for example, be an agent in a queue. Because it is not a user, it
has no voicemail and no first/last name (not a person so why have a name right?).
The voicemail only extensions do no call routing at all and simply have a VM box.
Both VM Only and Virtual extensions can be in the Company Directory, In HUD. Only
VMO extensions can be in the Name Directory though (the one over the phone) and
only Virtual extensions can be either public or private extensions. Of course standard
users with extensions have all these features and more, so these are just each a scaled
down version of a user and extension tooled for a specific purpose.
2. Users with Extensions Each user can now have multiple extensions. For example, an existing employee, Mike, needs a second phone for his home office. This option creates a new extension and associates it with Mike's user account.
3.Directed Call Pickup *88+Ext will allow you to pick up a call from a specific extension with a ringing call.
LightBound, your Virtual Service provider, can combine your managed services, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
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