Need more bandwidth? Check with your LightBound Account Manager or email us at sales@lightbound.net for more information on our 5, 10, 100 and Gigabit circuits. Pricing might surprise you.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Ask about our new state of the art 47,000 sq ft. Data Center that's now open.
Let us take care of technology, so you can take care of business.
The key to successful business collaboration is the ability to unify the power of all communication vehicles and put them at your employees’ fingertips.
Today, employees using unified communications applications save 32 minutes a day on average being able to reach coworkers on the first attempt. Additionally, employees using unified messaging save 43 minutes per day by managing email, voicemail and faxes from a single inbox.
LightBound's IP PBX is a powerful business tool that connects your phones, desktop and important business applications into a single, unified, easy-to-use interface. HUD streamlines your communication and collaboration needs for every medium directly at your fingertips.
Business Communications Simplified: Intuitive desktop interface and simple click-and-drag
control make it easy to learn and use.
Productivity Gains: Instantly accelerate business processes and time to decisions with
collaboration tools that effortlessly connect your employees, customers, and vendors.
Consolidate Contact Information: Reduce the complexity of personal communications
resulting from multiple devices –office, mobile, home–and applications.
Communicate On Your Terms: Maintain control of how and when you are to be reached to
simplify the way you communicate with others.
Work from Anywhere: With an internet connection and Fonality HUD you can seamlessly see the status of every employee and connect with them whether you’re in the office or on the road.
HUD Team
• Send instant messages on your own secure, private chat network
• Instantly know whether employees are available, on a call, or in a meeting
• Drag and drop call management features including visual voicemail
• Answer a call, join a conference, transfer, park, place a call on hold, or send to voicemail with a simple mouse click
• View call history, manage voicemail, update call forwarding, and initiate calls directly from
your desktop
• Integrate your Google and Microsoft Exchange contacts for seamless click-to-call features
• With Busy Ring-Back, automatically receive a return call when your contact has completed
their conversation
• Easily send an email or a one-way SMS message to any contact
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Ask about our new state of the art 47,000 sq ft. Data Center that's now open.
Let us take care of technology, so you can take care of business.
Techpoint Tech Thursday,Oct 20th with guest speaker, John Wechsler, Partner at DeveloperTown & CEO of Musical DNA.
For 300 years we've been teaching music in a way that's inherently flawed, using a system that's so far removed from the true form and structure of music it's no wonder "genius" has been so scare. Until now.
By combining the patented Musical DNA® technology with the Master Key® Method, MDNA Education will disrupt the musical instruction market by launching a low-cost, subscription-based online learning environment that will enable almost anyone to learn not just how to play music, but how to create and understand it in a way they never thought possible.
MDNA education will forever change the way the world learns to play music.
About Tech Thursday
TechPoint's Tech Thursday presented by LightBound includes an informational presentation, networking, drinks and hors d'oeuvres at the Northside law offices of Baker & Daniels.
There is no charge, but please register so that we may provide adequate supply of drinks and hors d'oeuvres.
If you registered but are not going to be able to attend, please contact Elizabeth Anderson at eanderson@techpoint.org to cancel your registration.
ightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
Our new state of the art 47,000 sq ft. Data Center Tier 4 Data Center is open. Come see one of the top data centers in the Midwest.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your VoIP PBX solutions provider both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
LightBound Hosted VoIP PBX - Tips and Tricks
How do I transfer a call to someone's voicemail?
1. While on an active call, click and hold the call details within the Personal window
2. Drag the call to the voicemail icon attached to every contact within the Contacts window
3. Release the mouse button and the call transfers immediately into the target user's voicemail
How do I perform a blind transfer?
Most IP Phones that LightBound sells support the ability to perform a blind transfer. Regardless of your model of phone, blind transfers are performed by the following actions:
1. Press the Xfer key or the Trnsfr key located either on the LCD as a 'soft' key or as a hardkey physically on the phone
2. Dial the target Extension
3. Press the Xfer key or the Trnsfr key once again before the other party answers the phone
Polycom SoundPoint 320/330 Instructions
These two phones work a bit differently:
1. While on a call, the "Trans" softkey will be on the screen. Press the button under it, then a new menu will appear on the screen. It will have the options "Normal", "Cancel" and "Blind".
2. Choose "Blind" and enter the extension/phone number. The call will then be sent and the Caller-ID will be the one of the party calling in. You do not need to choose the "Trans" key a second time.
Programmable Keys - Polycom
Polycom phones support speed dial configuration via the phone's interface.
Configure Speed Dial Keys
1. Press Menu
2. Press 1 Features
3. Press 1 Contact Directory
4. Press Add
5. Fill out the settings
1. Scenario #1 - Speed Dial an Employee
2. Fill out the Employees First and Last name in the appropriate fields
3. Type in the Employee's extension in the Contact field
4. Leave the Speed Dial Index at the default value (increments automatically)
5. Press Save
6. The configured speed dial will appear as Line 2 (for the first contact) and increment with each new configured speed dial (Line 3, Line 4, etc)
7. Scenario #2 - Speed Dial Park/Voicemail/Other System Extension
8. For First and Last name - enter whatever text will help you easily identify the speed dial function (e.g. if you want to speed dial Park, type in Park and leave the other name field blank)
9. Type in the system extension (Park = 9000, Voicemail = 8555, Group Intercom = *74+Group Extension, etc.). Remember you can only type in ONE extension per speed dial key
10.
Press Save
11.
The configured speed dial will appear as Line 2 (for the first key) and increment with each new configured speed dial
6. When you are finished configuring all your speed dial keys, press the Menu button to return to the default screen
Executing a Speed Dial
1. Press the button - the phone will dial the extension you configured.
Executing a Speed Dial to a System Extension
Customers commonly wish to speed dial Park. Once you setup Park as a speed dial on your phone, you can quickly transfer callers to Park via the following sequence:
1. Press the softkey Txfr (may be labeled Trnsfer on some versions of Polycom firmware)
2. Press the Park speed dial key you previously configured
3. Listen for the Parking extension
4. Hangup
5. Inform the destination party of the parked extension
6. That person should dial that extension (e.g. 9001) from their own phone to reconnect with the caller
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
COMING SOON
Fonality Heads Up Display Mobile (HUD Mobile) 
With employee mobility becoming the rule rather than the exception, it is important to address this transition with a clear and flexible business strategy. Designed for SMBs, Fonality Heads Up Display Mobile keeps employees productive and reachable even while they are away from the office, enabling employees to stay fully informed and connected no matter where they are.
Available to download in both the Apple and Android app stores, this simple to operate application was built to mirror the user experience of Fonality HUD Desktop client. The paralleled mobile client for your smartphone creates a unified mobile worker that has access to the same telephony features and functionality (including contact center features) regardless of location. Unified mobile workers benefit from:
- One number access regardless of device or location
- Find me/follow me instead of leave message wait for callback
- Accelerated workflow and business processes
- Company directories and Fortune 500 telephony features
- One consolidated voicemail box - no more checking mobile-mail and office-mail
- Real-time employee presence
- Visual call status and call duration for each employee
HUD Mobile-Day in the LifeHUD Mobile IPAD demo
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
One of the great features of LightBound's IP PBX for Call Centers is HUD queues. HUD Queues gives company realtime statistics, listing of all agents and their status. Along with UAE integration with Salesforce and SugarCRM, LightBound's IP PBX powered by Fonality is a powerful communications tool.
To see video of HUD for Call Centers
click here:
For more information about LightBound's IP PBX please contact us at sales@lightBound.net
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
One of the great features in LightBound's IP PBX powered by Fonality trixbox is the ability to have multiple PBX's linked together. What if one of your locations needs call center edition, one needs enterprise and another needs standard edition. No worries, by what you need for each server and utilize your volume discount on the whole enterprise. If you would like to find out more about this or any other LightBound IP PBX powered by Fonality features, please contact us at sales@lightbound.net.
You are in a long term agreement with your current voice provider. Your phone system is dying or not meeting your needs. You don't want to pluck down a lot of money for a new phone system. You have heard of Hosted PBx solutions but these companies want to have your voice as well.
No longer, talk to your LightBound Account Manager about LightBound's Managed Hosted VoIP PBX. LightBound will provide a completely managed VoIP PBX on your premise for a monthly fee. After your voice contract is up you can add voice and move the PBX to LightBound's Data Center.
Case Study:
Windsor Unified
About the Customer
Windsor Schools have four California Distinguished Schools, two California Golden Bell Awards, and is considered to offer some of the best academic programs in Sonoma County. In 2006 the State of California awarded the District its prestigious Governor’s Award for Environmental and Economic Leadership.
Challenges:
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Improve customer response times, especially sales inquiries
• Stay ahead of the competition by making customer contact a priority
• Provide a business phone solution that is flexible and easy to install and manage
• Project a professional sound and feel to customers calling in
• Find a phone system that could grow with their business
The Solution:
• Professional Edition for 97 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
Featuring Howard Bates, Chairman of Elevate Ventures
Howard Bates is the Chairman of Elevate's Board and also serves an interim Entrepreneur-in-residence role with a particular expertise in the defense, aerospace and information technology industries. Mr. Bates is the former CEO of HaverstickGovernment Solutions ("Haverstick"). As a founding partner of Haverstick, Mr. Bates launched the company in the basement of his home in 1994 with only $20,000 of capital. Later, the company moved to its first office located in Indianapolis on Haverstick Road, which provided the company its namesake.
Mr. Bates provided leadership and guidance to ensure Haverstick's mission of providing innovative and dependablegovernment outsourcing, technology services, learning solutions, and business consulting are fulfilled. Mr. Bates oversaw both Haverstick's public sector and commercial businesses. At the beginning of 2002, his role was expanded to include organization, technical, and strategic review of acquisition candidates.
From 1980 to 1994, Mr. Bates held sales, marketing management, and consulting services positions in both the federal and commercial industry segments at Digital Equipment Corporation. His career includes 10 years working directly with Air Force clients at Wright-Patterson and Navy clients in various locations. Before launching Haverstick, Howard Bates served as President of Kratos Defense and Security Solutions a publicly traded company.
Mr. Bates is a member of the Air Force Association, Northern Virginia Technology Council, AFCEA and Haverstick's Board ofDirectors. A native of Cincinnati, Ohio, he earned a BA from Wright State University in Dayton, Ohio, and an MBA inmanagement information systems from Xavier University in Cincinnati, Ohio.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Our new 47,000 FT Tier 4 Data Center is now open.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Unify Your Communications
Fonality Heads Up Display (HUD) 
Recent studies have shown that knowledge workers in a company can waste up to 50% of their day on unproductive tasks including disparate communications and waiting on information. Using a Unified Communications (UC) solution allows you to recapture that lost productivity. Fonality Heads Up Display (HUD) is a powerful UC application that connects your phone, your desktop, and your organization by consolidating all communications into a single easy-to-use interface. Now you can manage calls, presence/status, queues, and much more, all directly from your desktop.
Business Communications Simplified
Intuitive desktop interface and simple click-and-drag control make it easy to learn and use.Productivity Gains
Add two hours of productivity to your day by instantly accelerating business processes and time to decisions with collaboration tools that effortlessly connect your employees, customers, and vendors.Consolidate Contact Information
Reduce the complexity of personal communications resulting from multiple devices (office, mobile, home).Communicate on Your Terms
Maintain control of how and when you are to be reached to simplify the way you communicate with others.Seamless Integration
Reply to email with a phone call or vice versa. Escalate a chat conversation into a phone call or even a conference call. No matter how, where, or when you communicate, you'll have seamless access to the same resources.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Leaders of industry and thinking come together at TechPoint’s public networking event held the third Thursday of every month.
Cocktails and hors d’oeuvres are served before and after a brief presentation by a leading industry executive, allowing guests to get up close and personal with prospects, competitors, partners and more.
Tech Thursday is sponsored by voice, data and managed services provider LightBound and hosted by the law firm Baker & Daniels. The event is free, open to the public and held at the northside Indianapolis offices of Baker & Daniels.
LightBound is your best choice for on premise and hosted VoIP PBX solutions.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Our new state of the art 47,000 sq ft. Data Center is up an running and available.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
We want to thank all of our customers that have switched over to LightBound's IP PBX Hosted and Premise based solutions. Our new customers have ranged from 5-100 users and are utilizing our Enterprise, Call Center and Unified Agent editions.
We also have customers utilizing our third party voice recording to allow all calls to be recorded, managed and stored.
Look forward to our customer case studies coming up in the near future.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
LightBound's State of the Art Data Center is open for business. Please check out our tier 4 Data Center at http://www.lightbound.net/data-center/data-center.aspx.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
Fonality CRM Integration solution couples telephony data with CRM data, enabling a single application to manage the entire customer experience. Through the Integration of Fonality and popular CRM systems like Salesforce.com, customer and historical sales or service Information are linked directly to incoming and outcoming calls. Now you can personalize service, provide customer
Key Features & Benefits
Employee Accountability
Do you know who your employees are calling? Do you know how many times they have called your customers or for how long they spoke? Shouldn't you? Well, now you can. All calls to your CRM customers will be automatically attached to the Individual contact or opportunity Inside your CRM.
Reduce Costs & Increase Efficiency
Do you know who your employees are calling? Do you know how many times they have called your customers or for how long they spoke? Shouldn't you? Well, now you can. All calls to your CRM customers will be automatically attached to the Individual contact or opportunity Inside your CRM.
Because call logging Is automated, managers have clear visibility Into their agents' activities. Managers can view an agent's call history with contacts, call back times, and recordings to determine and compare individual agent effectiveness. With this Integrated call and opportunity data, the reporting possibilities are endless.
Management & Reporting
Call reporting features add new call reports to your CRM system that provide you detailed and consolidated call records for your agents. Find out total calls made to leads or customers and see which agents are the most active. The Lead Management Reporting tells you exactly how many minutes it took an agent to call a leads back once, twice, or three times, offset for business or weekend hours. Finaly It's easy to see average call-back times, average days to conversions, average calls to conversion, and more by agent, team, or account.
Improve Customer Service
Sales or Service agents have customer information at their fingertips before a call is answered, enabling greater efficiency and improved customer satisfaction. And, as a manager, automated activity logging and advanced reporting options give you even greater visibility into your service organization allowing you to make Intelligent business decisions to continually Improve quality of service.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
One of the unique abilities of LightBound is to be able to provide and support many different services. Many clients have multiple locations and are looking for WAN area networks to connect their data and voice. Some look at MPLS, which can be very cost effective for larger companies, however small and medium size customers often feel they are little fish in a very big pond. LightBound provides a MPLS type managed network that allows us to deliver data, internet and voice to a customer bringing all the circuits back to our LightBound Data Center in Indianapolis. Many customers will get collocation space from us and put their PBX's or LightBounds Hosted PBX service, servers and firewall in rack or take advantage of LightBounds Managed Virtual Services,managed storage or replication. This lets LightBound with our redundant internet, voice and power to be the host site and have the customers sites be the remotes. This allows LightBound to provide a one stop shop for all of the customers needs and usually for less expense.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
www.lightbound.net
Don't miss Techpoint Tech Thursday on August 18, 2011 5-6:30 pm, the best place to meet the who's who in Technology in Central Indiana.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
VoIP Phone Systems
With consumer companies such as Skype and Vonage, VoIP is all the buzz these days. What is VoIP? VoIP stands for “Voice over Internet Protocol,” and in its simplest form means you can make telephone calls using your Internet connection. This has the obvious benefits of saving money on phone service, but also offers additional benefits to businesses that use VoIP-enabled phone systems.
VoIP Phone Systems Reduce Phone Bills
The primary benefit of a VoIP Phone System is the ability to make VoIP phone calls, saving up to 70% on phone bills. When businesses aren’t ready to make the jump into a purely VoIP phone service, phone systems such as Fonality PBXtra can be configured to use VoIP selectively for designated calls, such as intra-office, branch office, and international calls.
VoIP Phone Systems Mean Advanced Features
VoIP Phone Systems enable new and improved features that weren’t possible with traditional systems, such as unified messaging (integrated voice/data applications) and support for telecommuters and branch offices. Fonality PBXtra incorporates these VoIP Phone System features plus more. Fonality PBXtra also has web-based administration, proactive monitoring, disaster recovery, HUD presence management, CRM Integration, and FindMe with Boomerang Mobile Integration. And, as Fonality PBXtra releases new features, our customers with support contracts will receive these new features automatically.
VoIP Phone Systems Enable Network Simplicity
VoIP phone systems let businesses use their existing data network for both computers and telephones. In fact, each work station only needs one Ethernet cable, and with built-in Ethernet switches in IP-Phones, the desktop computer shares the one Ethernet drop and plugs right into the phone. This may seem like a simple benefit, but often reduces hefty cabling fees for new offices, and allows offices with existing cabling upgrade to VoIP-enabled phone systems without re-cabling.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
www.lightbound.net
CallRex Call Recording Software Used by Kindred to Document Calls and Monitor Call Center Success
Kindred Partners focuses on business process cosourcing (BPC): creating value by leveraging the distinct strengths of two partnering organizations. While traditional business process outsourcing focuses mainly on the “out” or moving a process “out of mind” or “out of sight,” co-sourcing focuses on the “sourcing.” Companies that co-source with Kindred develop a tight relationship with a key partner by
balancing in-house direction with Kindred’s business process management services and best practices. Kindred provides BPC support to customers, including document imaging, indexing, redaction and retrieval, and an outbound call center for customer service. Companies that utilize Kindred’s services are able to focus on their core competencies and can rest easy knowing that Kindred is handling the company’s administrative details expediently and correctly. Ultimately, Kindred provides clients rapid access to business information and seeks to enhance the quality of their business. In an effort to provide additional services to clients, Kindred expanded their offerings to include outbound customer support services. The company added a call center to its portfolio of services, providing primary customer service calls for financial services institutions. Kindred installed Fonality’s Trixbox IP telephone system. The flexible phone system allowed
Kindred to employ an Asterisk Gateway Interface (AGI) for outbound dialing, connection to a custom database, and the implementation of CallRex Call Recording™ software.
Partnering for Success
Many of Kindred’s clients are in the financial services industry and require the use of call recording for call auditing and quality tracking on their projects. To meet their client’s requirement for call recording capabilities, Kindred turned to Telrex. Working with the Telrex team for sales and implementation, the company’s needs were quickly uncovered and a solution was identified. “The relationship that we developed with Telrex was definitely more professional than the other places that we worked with. Telrex made it easy for us to discover our needs and implement the software through a well defined and managed process,” stated Drew Clauson, president of Kindred Partners.
Flexible Solution
Telrex offers the CallRex Call Recording software suite through subscriptionbased pricing, allowing companies like Kindred to take advantage of powerful call recording software with lower upfront costs. “The software as a service model helps us manage our cash flow. We can provide call recordings for our client’s projects without having to make a large up-front software investment,” said Clauson. Using subscription-based licenses, Kindred can pay for the licenses that they need over time, decreasing the company’s capital expenses and allowing the company to pay for licenses as the company grows. Telrex’s subscription-based licenses include access to technical support services and product upgrades throughout the life of the subscription contract, so Kindred can rest easy knowing that their software is supported. “We looked at a lot of different solutions, and CallRex had all of the features that we were
looking for. CallRex software is easy and intuitive.” - Drew Clauson, president, Kindred Partners LLC
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Powered by Compendium