Fonality UAE and Salesforce.com

Tuesday, February 15, 2011 by Jay Cutler

MarketCounsel is a business and regulatory compliance consulting firm dedicated to the success of their clients: entrepreneurial investment advisory firms nationwide. Their comprehensive service offering revolves around sound, yet business-savvy, regulatory compliance solutions for a focused niche of clientele.

Challenges:

• Provide a business phone solution that is flexible and easy to install and manage
• Project a professional sound and feel to customers calling in
• Provide insight to call analytics
• Stay ahead of the competition by making customer contact a priority

The Solution:

Fonality’s Unified Agent Edition, combined with HUD, improved communications amongst MarketCounsel’s 51 employees and their customers.

HUD: A New Way to Communicate
HUD is a powerful application that connects the phone, desktop and
organization by consolidating all communication into a single easy-to-use
interface. Now, employees can manage calls, presence/status, queues, all
directly from their desktop, with just the click of a mouse.

LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.

LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

Let us take care of technology, so you can take care of business.

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