ANNOUNCEMENT SUMMARY:
Fonality announces trixbox Pro 5.2 release for general availability. Fonality trixbox Pro 5.2 release offers customers a number of platform updates as well as a suite of Unified Communication enhancements designed to change the way small businesses communicate.
With a unique software model approach, Fonality trixbox Pro 5.2 provides all the features of a legacy provider without the cost or complexities. It empowers the way SMB’s communicate, resulting in improved operational efficiencies, new revenue streams and enhanced customer satisfaction.
KEY Features of the 5.2 Release
User Based Licensing
Fonality trixbox Pro 5.2 has aligned to a user-centric licensing model, allowing a single employee to have up to four extensions (at no additional cost) associated with their user account. Providing ease of management within both the control panel and Fonality Heads-up-Display (HUD), the user-based licensing structure will also provide more accurate reporting metrics for managers.
Heads-up-Display (HUD) Multi-site Linking
Fonality HUD linking now permits multiple HUD servers to connect regardless of location enabling presence and enterprise chat. It leverages company-wide virtual conferencing rooms, creating a unified contact center experience.
Enterprise-grade Voice Quality Monitoring
Fonality FONscore provides a diagnostic view of your communication system and allows admins to drill into any device to see metrics like latency, jitter and packet loss for recent calls. Additionally, all quality metrics are stored in call detail records for historical investigation.
Upgraded Platform Core
Release 5.2 of Fonality trixbox Pro contains an upgraded platform allowing for multi-core and multi-threaded processors. This flexible communication system is now more responsive, can operate faster, and can increase your company’s concurrent calling capacity.
Enhanced Contact Center Feature Set
With Fonality trixbox Pro Call Center Edition you can enhance the suite of call center features already at your disposal. 5.2 improves upon power external reporting health checks that allow you to remain with your SLA metrics including such reports as, time to answer, average call length, agent log off reason codes and additional call center reporting metrics.
Permissions-based Dialing Options
Through the use of group permissions, Fonality trixbox Pro can restrict the calling capabilities of various employees (staff vs. executives) in order to safeguard from erroneous monthly billing, including international dialing and even directory assistance restrictions.
Selling trixbox Pro
Fonality trixbox Pro 5.2 is sold through approved resellers.
Fonality trixbox Pro Standard Edition
Fonality trixbox Pro Standard Edition (SE) is the base hybrid-hosted communication solution for small businesses that need enterprise-grade features, including:
· Auto-attendant
· Voicemail to email
· Music on hold
· Company directory
· Phone scheduler
· Call parking and more
The solution also includes the award-winning Unified Communications desktop client Fonality HUD Personal.
Fonality trixbox Pro Enterprise Edition
Building up from the SE edition, trixbox Pro Enterprise Edition (EE) offers additional features including:
· Conference bridges
· Multiple auto-attendants
· Paging and intercom (1 to 1 or group)
· Group permissions and more
The solution also includes the award-winning Unified Communications desktop client Fonality HUD Team that adds:
· Rich presence
· Drag and drop call management
· Private enterprise chat
· Interactive desktop alerts and more
Fonality trixbox Pro Call Center Edition
Fonality trixbox Pro Call Center Edition (CCE) builds on the powerful features of both SE and EE by adding advanced call center capabilities. Designed specifically for SMB call center needs, CCE adds:
· Robust ACD>
· Additional IVR capabilities
· Unlimited call queues
· Skills-based routing
· Real-time queue statistics (with HUD Queues)
· Graphical call statistic reports
· Web-based recording access and more
This version of trixbox Pro is accompanied by Fonality HUD Agent and adds:
· Advanced call center agent capabilities
· On-the-fly recording
· Call barge, monitor, and whisper
· CRM integration
· One-touch agent login and more
Fonality trixbox Pro Unified Agent Edition
Purpose-built for those customers leveraging Salesforce CRM licenses, trixbox Pro Unified Agent Edition (UAE) is a fully integrated communication solution. UAE Edition automates communication between your communication system and CRM system with advanced features such as:
· Deal-size alerts
· Integrated screen pops
· Click-to-call within SFDC
Managers are given full visibility into their sales representatives’ activities with:
· Automated call history
· Lead management reporting
· Outbound call reports and more
Upgrading customers to Fonality trixbox Pro 5.2
Starting April 1, 2011, customers can begin requesting an upgrade to 5.2 by contacting their reseller or calling Fonality Support direct. The upgrade process has been automated and will enable customers to upgrade on their own through step-by-step instructions.
Partners should direct customers to www.trixbox.com for information regarding the release, key new features, important FAQ, and a step by step checklist to complete prior to requesting a scheduled upgrade.
Scheduling an Upgrade
· Partners and customers can contact 866-366-2548 and request an upgrade using the new “Request an Upgrade” prompt in the IVR.
· Customers will be required to enter their server ID to schedule their upgrade.
· The system will check that this is a new request, place their request into a queue, and provide an expected timeframe (24 – 48 hours) to enable the upgrade link.
· Once support enables the upgrade link in the admin panel of the server ID requested, the partner/customer will be notified that their upgrade can be initiated.
Active Support Agreement
If a customer is not on an active support agreement, the customer upgrade request will be sent to the reseller and Fonality channel sales for follow up to ensure the customer is on an active agreement for additional support. To proceed with the upgrade without a support agreement, must send approval to the support team. Otherwise, support must wait until there is an active agreement prior to completing the upgrade process.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
Fonality announces trixbox Pro 5.2 release for general availability. Fonality trixbox Pro 5.2 release offers customers a number of platform updates as well as a suite of Unified Communication enhancements designed to change the way small businesses communicate.
With a unique software model approach, Fonality trixbox Pro 5.2 provides all the features of a legacy provider without the cost or complexities. It empowers the way SMB’s communicate, resulting in improved operational efficiencies, new revenue streams and enhanced customer satisfaction.
KEY Features of the 5.2 Release
User Based Licensing
Fonality trixbox Pro 5.2 has aligned to a user-centric licensing model, allowing a single employee to have up to four extensions (at no additional cost) associated with their user account. Providing ease of management within both the control panel and Fonality Heads-up-Display (HUD), the user-based licensing structure will also provide more accurate reporting metrics for managers.
Heads-up-Display (HUD) Multi-site Linking
Fonality HUD linking now permits multiple HUD servers to connect regardless of location enabling presence and enterprise chat. It leverages company-wide virtual conferencing rooms, creating a unified contact center experience.
Enterprise-grade Voice Quality Monitoring
Fonality FONscore provides a diagnostic view of your communication system and allows admins to drill into any device to see metrics like latency, jitter and packet loss for recent calls. Additionally, all quality metrics are stored in call detail records for historical investigation.
Upgraded Platform Core
Release 5.2 of Fonality trixbox Pro contains an upgraded platform allowing for multi-core and multi-threaded processors. This flexible communication system is now more responsive, can operate faster, and can increase your company’s concurrent calling capacity.
Enhanced Contact Center Feature Set
With Fonality trixbox Pro Call Center Edition you can enhance the suite of call center features already at your disposal. 5.2 improves upon power external reporting health checks that allow you to remain with your SLA metrics including such reports as, time to answer, average call length, agent log off reason codes and additional call center reporting metrics.
Permissions-based Dialing Options
Through the use of group permissions, Fonality trixbox Pro can restrict the calling capabilities of various employees (staff vs. executives) in order to safeguard from erroneous monthly billing, including international dialing and even directory assistance restrictions.
Selling trixbox Pro
Fonality trixbox Pro 5.2 is sold through approved resellers.
Fonality trixbox Pro Standard Edition
Fonality trixbox Pro Standard Edition (SE) is the base hybrid-hosted communication solution for small businesses that need enterprise-grade features, including:
· Auto-attendant
· Voicemail to email
· Music on hold
· Company directory
· Phone scheduler
· Call parking and more
The solution also includes the award-winning Unified Communications desktop client Fonality HUD Personal.
Fonality trixbox Pro Enterprise Edition
Building up from the SE edition, trixbox Pro Enterprise Edition (EE) offers additional features including:
· Conference bridges
· Multiple auto-attendants
· Paging and intercom (1 to 1 or group)
· Group permissions and more
The solution also includes the award-winning Unified Communications desktop client Fonality HUD Team that adds:
· Rich presence
· Drag and drop call management
· Private enterprise chat
· Interactive desktop alerts and more
Fonality trixbox Pro Call Center Edition
Fonality trixbox Pro Call Center Edition (CCE) builds on the powerful features of both SE and EE by adding advanced call center capabilities. Designed specifically for SMB call center needs, CCE adds:
· Robust ACD>
· Additional IVR capabilities
· Unlimited call queues
· Skills-based routing
· Real-time queue statistics (with HUD Queues)
· Graphical call statistic reports
· Web-based recording access and more
This version of trixbox Pro is accompanied by Fonality HUD Agent and adds:
· Advanced call center agent capabilities
· On-the-fly recording
· Call barge, monitor, and whisper
· CRM integration
· One-touch agent login and more
Fonality trixbox Pro Unified Agent Edition
Purpose-built for those customers leveraging Salesforce CRM licenses, trixbox Pro Unified Agent Edition (UAE) is a fully integrated communication solution. UAE Edition automates communication between your communication system and CRM system with advanced features such as:
· Deal-size alerts
· Integrated screen pops
· Click-to-call within SFDC
Managers are given full visibility into their sales representatives’ activities with:
· Automated call history
· Lead management reporting
· Outbound call reports and more
Upgrading customers to Fonality trixbox Pro 5.2
Starting April 1, 2011, customers can begin requesting an upgrade to 5.2 by contacting their reseller or calling Fonality Support direct. The upgrade process has been automated and will enable customers to upgrade on their own through step-by-step instructions.
Partners should direct customers to www.trixbox.com for information regarding the release, key new features, important FAQ, and a step by step checklist to complete prior to requesting a scheduled upgrade.
Scheduling an Upgrade
· Partners and customers can contact 866-366-2548 and request an upgrade using the new “Request an Upgrade” prompt in the IVR.
· Customers will be required to enter their server ID to schedule their upgrade.
· The system will check that this is a new request, place their request into a queue, and provide an expected timeframe (24 – 48 hours) to enable the upgrade link.
· Once support enables the upgrade link in the admin panel of the server ID requested, the partner/customer will be notified that their upgrade can be initiated.
Active Support Agreement
If a customer is not on an active support agreement, the customer upgrade request will be sent to the reseller and Fonality channel sales for follow up to ensure the customer is on an active agreement for additional support. To proceed with the upgrade without a support agreement, must send approval to the support team. Otherwise, support must wait until there is an active agreement prior to completing the upgrade process.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
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