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·   Resolve customer disputes using recorded conversations. Call recordings can be exported and played back using standard desktop media software—no proprietary players are required!

·   Achieve regulatory compliance by documenting calls and maintaining records based upon varying business needs.

·   Ensure high quality customer interactions with live monitoring and quality monitoring programs.

·   Accelerate employee training with ‘real-life’ calls and live monitoring capabilities in order to provide real-time feedback to agents.

·   Enhance workplace productivity by observing business processes, including calling scripts, in action.

·   Leverage the voice of the customer within the organization by sending customer feedback directly to other departments.

Easy to Use   Easy to Administer

If you would like more information on LightBound Call Recording please contact your account manager or me at jcutler@lightbound.net

LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.

LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country.  This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.

Let us take care of technology, so you can take care of business.