One of the great features in LightBound's IP PBX powered by Fonality trixbox is the ability to have multiple PBX's linked together. What if one of your locations needs call center edition, one needs enterprise and another needs standard edition. No worries, by what you need for each server and utilize your volume discount on the whole enterprise. If you would like to find out more about this or any other LightBound IP PBX powered by Fonality features, please contact us at sales@lightbound.net.
You are in a long term agreement with your current voice provider. Your phone system is dying or not meeting your needs. You don't want to pluck down a lot of money for a new phone system. You have heard of Hosted PBx solutions but these companies want to have your voice as well.
No longer, talk to your LightBound Account Manager about LightBound's Managed Hosted VoIP PBX. LightBound will provide a completely managed VoIP PBX on your premise for a monthly fee. After your voice contract is up you can add voice and move the PBX to LightBound's Data Center.
No longer, talk to your LightBound Account Manager about LightBound's Managed Hosted VoIP PBX. LightBound will provide a completely managed VoIP PBX on your premise for a monthly fee. After your voice contract is up you can add voice and move the PBX to LightBound's Data Center.
Case Study:
Windsor Unified
About the Customer
Windsor Schools have four California Distinguished Schools, two California Golden Bell Awards, and is considered to offer some of the best academic programs in Sonoma County. In 2006 the State of California awarded the District its prestigious Governor’s Award for Environmental and Economic Leadership.
Challenges:
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Improve customer response times, especially sales inquiries
• Stay ahead of the competition by making customer contact a priority
• Provide a business phone solution that is flexible and easy to install and manage
• Project a professional sound and feel to customers calling in
• Find a phone system that could grow with their business
The Solution:
• Professional Edition for 97 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
Windsor Unified
About the Customer
Windsor Schools have four California Distinguished Schools, two California Golden Bell Awards, and is considered to offer some of the best academic programs in Sonoma County. In 2006 the State of California awarded the District its prestigious Governor’s Award for Environmental and Economic Leadership.
Challenges:
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Improve customer response times, especially sales inquiries
• Stay ahead of the competition by making customer contact a priority
• Provide a business phone solution that is flexible and easy to install and manage
• Project a professional sound and feel to customers calling in
• Find a phone system that could grow with their business
The Solution:
• Professional Edition for 97 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
Featuring Howard Bates, Chairman of Elevate Ventures
Howard Bates is the Chairman of Elevate's Board and also serves an interim Entrepreneur-in-residence role with a particular expertise in the defense, aerospace and information technology industries. Mr. Bates is the former CEO of HaverstickGovernment Solutions ("Haverstick"). As a founding partner of Haverstick, Mr. Bates launched the company in the basement of his home in 1994 with only $20,000 of capital. Later, the company moved to its first office located in Indianapolis on Haverstick Road, which provided the company its namesake.
Mr. Bates provided leadership and guidance to ensure Haverstick's mission of providing innovative and dependablegovernment outsourcing, technology services, learning solutions, and business consulting are fulfilled. Mr. Bates oversaw both Haverstick's public sector and commercial businesses. At the beginning of 2002, his role was expanded to include organization, technical, and strategic review of acquisition candidates.
From 1980 to 1994, Mr. Bates held sales, marketing management, and consulting services positions in both the federal and commercial industry segments at Digital Equipment Corporation. His career includes 10 years working directly with Air Force clients at Wright-Patterson and Navy clients in various locations. Before launching Haverstick, Howard Bates served as President of Kratos Defense and Security Solutions a publicly traded company.
Mr. Bates is a member of the Air Force Association, Northern Virginia Technology Council, AFCEA and Haverstick's Board ofDirectors. A native of Cincinnati, Ohio, he earned a BA from Wright State University in Dayton, Ohio, and an MBA inmanagement information systems from Xavier University in Cincinnati, Ohio.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Our new 47,000 FT Tier 4 Data Center is now open.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Unify Your Communications
Fonality Heads Up Display (HUD) 
Recent studies have shown that knowledge workers in a company can waste up to 50% of their day on unproductive tasks including disparate communications and waiting on information. Using a Unified Communications (UC) solution allows you to recapture that lost productivity. Fonality Heads Up Display (HUD) is a powerful UC application that connects your phone, your desktop, and your organization by consolidating all communications into a single easy-to-use interface. Now you can manage calls, presence/status, queues, and much more, all directly from your desktop.
Let us take care of technology, so you can take care of business.
Leaders of industry and thinking come together at TechPoint’s public networking event held the third Thursday of every month.
Cocktails and hors d’oeuvres are served before and after a brief presentation by a leading industry executive, allowing guests to get up close and personal with prospects, competitors, partners and more.
Tech Thursday is sponsored by voice, data and managed services provider LightBound and hosted by the law firm Baker & Daniels. The event is free, open to the public and held at the northside Indianapolis offices of Baker & Daniels.
LightBound is your best choice for on premise and hosted VoIP PBX solutions.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Our new state of the art 47,000 sq ft. Data Center is up an running and available.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
We want to thank all of our customers that have switched over to LightBound's IP PBX Hosted and Premise based solutions. Our new customers have ranged from 5-100 users and are utilizing our Enterprise, Call Center and Unified Agent editions.
We also have customers utilizing our third party voice recording to allow all calls to be recorded, managed and stored.
Look forward to our customer case studies coming up in the near future.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
We also have customers utilizing our third party voice recording to allow all calls to be recorded, managed and stored.
Look forward to our customer case studies coming up in the near future.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Fonality CRM Integration solution couples telephony data with CRM data, enabling a single application to manage the entire customer experience. Through the Integration of Fonality and popular CRM systems like Salesforce.com, customer and historical sales or service Information are linked directly to incoming and outcoming calls. Now you can personalize service, provide customer
Key Features & Benefits
Employee Accountability
Do you know who your employees are calling? Do you know how many times they have called your customers or for how long they spoke? Shouldn't you? Well, now you can. All calls to your CRM customers will be automatically attached to the Individual contact or opportunity Inside your CRM.
Reduce Costs & Increase Efficiency
Do you know who your employees are calling? Do you know how many times they have called your customers or for how long they spoke? Shouldn't you? Well, now you can. All calls to your CRM customers will be automatically attached to the Individual contact or opportunity Inside your CRM.
Because call logging Is automated, managers have clear visibility Into their agents' activities. Managers can view an agent's call history with contacts, call back times, and recordings to determine and compare individual agent effectiveness. With this Integrated call and opportunity data, the reporting possibilities are endless.
Management & Reporting
Call reporting features add new call reports to your CRM system that provide you detailed and consolidated call records for your agents. Find out total calls made to leads or customers and see which agents are the most active. The Lead Management Reporting tells you exactly how many minutes it took an agent to call a leads back once, twice, or three times, offset for business or weekend hours. Finaly It's easy to see average call-back times, average days to conversions, average calls to conversion, and more by agent, team, or account.
Improve Customer Service
Sales or Service agents have customer information at their fingertips before a call is answered, enabling greater efficiency and improved customer satisfaction. And, as a manager, automated activity logging and advanced reporting options give you even greater visibility into your service organization allowing you to make Intelligent business decisions to continually Improve quality of service.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Key Features & Benefits
Employee Accountability
Do you know who your employees are calling? Do you know how many times they have called your customers or for how long they spoke? Shouldn't you? Well, now you can. All calls to your CRM customers will be automatically attached to the Individual contact or opportunity Inside your CRM.
Reduce Costs & Increase Efficiency
Do you know who your employees are calling? Do you know how many times they have called your customers or for how long they spoke? Shouldn't you? Well, now you can. All calls to your CRM customers will be automatically attached to the Individual contact or opportunity Inside your CRM.
Because call logging Is automated, managers have clear visibility Into their agents' activities. Managers can view an agent's call history with contacts, call back times, and recordings to determine and compare individual agent effectiveness. With this Integrated call and opportunity data, the reporting possibilities are endless.
Management & Reporting
Call reporting features add new call reports to your CRM system that provide you detailed and consolidated call records for your agents. Find out total calls made to leads or customers and see which agents are the most active. The Lead Management Reporting tells you exactly how many minutes it took an agent to call a leads back once, twice, or three times, offset for business or weekend hours. Finaly It's easy to see average call-back times, average days to conversions, average calls to conversion, and more by agent, team, or account.
Improve Customer Service
Sales or Service agents have customer information at their fingertips before a call is answered, enabling greater efficiency and improved customer satisfaction. And, as a manager, automated activity logging and advanced reporting options give you even greater visibility into your service organization allowing you to make Intelligent business decisions to continually Improve quality of service.
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Would you like to focus on improving your business results instead of managing your phone system? Is your current phone system lacking some functionality that new phone system provide? Would you like a new phone system without a large up front capital cost?
If you answered yes to any of these questions click here to learn about LightBound's VoIP Hosted PBX Solutions and how to get three months of free serviceLightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
One of the unique abilities of LightBound is to be able to provide and support many different services. Many clients have multiple locations and are looking for WAN area networks to connect their data and voice. Some look at MPLS, which can be very cost effective for larger companies, however small and medium size customers often feel they are little fish in a very big pond. LightBound provides a MPLS type managed network that allows us to deliver data, internet and voice to a customer bringing all the circuits back to our LightBound Data Center in Indianapolis. Many customers will get collocation space from us and put their PBX's or LightBounds Hosted PBX service, servers and firewall in rack or take advantage of LightBounds Managed Virtual Services,managed storage or replication. This lets LightBound with our redundant internet, voice and power to be the host site and have the customers sites be the remotes. This allows LightBound to provide a one stop shop for all of the customers needs and usually for less expense.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
www.lightbound.net
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
www.lightbound.net
VoIP Phone Systems
With consumer companies such as Skype and Vonage, VoIP is all the buzz these days. What is VoIP? VoIP stands for “Voice over Internet Protocol,” and in its simplest form means you can make telephone calls using your Internet connection. This has the obvious benefits of saving money on phone service, but also offers additional benefits to businesses that use VoIP-enabled phone systems.
VoIP Phone Systems Reduce Phone Bills
The primary benefit of a VoIP Phone System is the ability to make VoIP phone calls, saving up to 70% on phone bills. When businesses aren’t ready to make the jump into a purely VoIP phone service, phone systems such as Fonality PBXtra can be configured to use VoIP selectively for designated calls, such as intra-office, branch office, and international calls.
VoIP Phone Systems Mean Advanced Features
VoIP Phone Systems enable new and improved features that weren’t possible with traditional systems, such as unified messaging (integrated voice/data applications) and support for telecommuters and branch offices. Fonality PBXtra incorporates these VoIP Phone System features plus more. Fonality PBXtra also has web-based administration, proactive monitoring, disaster recovery, HUD presence management, CRM Integration, and FindMe with Boomerang Mobile Integration. And, as Fonality PBXtra releases new features, our customers with support contracts will receive these new features automatically.
VoIP Phone Systems Enable Network Simplicity
VoIP phone systems let businesses use their existing data network for both computers and telephones. In fact, each work station only needs one Ethernet cable, and with built-in Ethernet switches in IP-Phones, the desktop computer shares the one Ethernet drop and plugs right into the phone. This may seem like a simple benefit, but often reduces hefty cabling fees for new offices, and allows offices with existing cabling upgrade to VoIP-enabled phone systems without re-cabling.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
www.lightbound.net
With consumer companies such as Skype and Vonage, VoIP is all the buzz these days. What is VoIP? VoIP stands for “Voice over Internet Protocol,” and in its simplest form means you can make telephone calls using your Internet connection. This has the obvious benefits of saving money on phone service, but also offers additional benefits to businesses that use VoIP-enabled phone systems.
VoIP Phone Systems Reduce Phone Bills
The primary benefit of a VoIP Phone System is the ability to make VoIP phone calls, saving up to 70% on phone bills. When businesses aren’t ready to make the jump into a purely VoIP phone service, phone systems such as Fonality PBXtra can be configured to use VoIP selectively for designated calls, such as intra-office, branch office, and international calls.
VoIP Phone Systems Mean Advanced Features
VoIP Phone Systems enable new and improved features that weren’t possible with traditional systems, such as unified messaging (integrated voice/data applications) and support for telecommuters and branch offices. Fonality PBXtra incorporates these VoIP Phone System features plus more. Fonality PBXtra also has web-based administration, proactive monitoring, disaster recovery, HUD presence management, CRM Integration, and FindMe with Boomerang Mobile Integration. And, as Fonality PBXtra releases new features, our customers with support contracts will receive these new features automatically.
VoIP Phone Systems Enable Network Simplicity
VoIP phone systems let businesses use their existing data network for both computers and telephones. In fact, each work station only needs one Ethernet cable, and with built-in Ethernet switches in IP-Phones, the desktop computer shares the one Ethernet drop and plugs right into the phone. This may seem like a simple benefit, but often reduces hefty cabling fees for new offices, and allows offices with existing cabling upgrade to VoIP-enabled phone systems without re-cabling.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
www.lightbound.net
Sun Apparel and Fonality Simplify Multi-Office Communications
Offices in California and Hawaii sound like a businessperson’s dream. But for Sun Apparel, multiple offices meant expensive logistical problems when it came to phone communications. Sun Apparel turned to Fonality PBXtra for a phone system to make three offices work as one. Since deploying PBXtra, communications are up, long distance costs are down and the company’s offices are dreamy once more.
Sun Apparel manufactures and distributes t-shirts, casual sportswear, caps and accessories throughout the western United States. With three locations — its corporate headquarters in Fullerton, CA and distribution centers in Hayward, CA and Honolulu — the company’s management understands the pain points felt by a multi-office business. That’s why improved interoffice and external communications were top of mind as the apparel company prepared to move into a new corporate headquarters location. Armed with three shiny new Fonality PBXtra servers, the company was ready to say goodbye to phone system problems.
Manageable, Open Source Telephony
As the move neared, a bid from its existing phone vendor missed the mark. “I was completely dissatisfied with the proposal from our previous phone vendor,” said Steve Gulsvig, Sun Apparel’s IT consultant. “The solution was antiquated and was going to cost almost $40,000 for just one location. It also required us to pay an expensive service fee every time we wanted to add a new employee, make a change or move an employee within the office.”
Gulsvig, an early adopter of IP phones for personal use, began searching for a new phone system that could help Sun Apparel communicate internally, as well as with customers, suppliers and other business associates. He was intrigued by open source PBX telephony but, “without a full IT department on staff, Asterisk was too much of a risk. I wanted something that ran on Asterisk, but that had a visual interface so that I didn’t have to write any code.”
A quick Google search later and Gulsvig found Fonality. “Fonality PBXtra is based on open source, but has a great user interface and a hybrid-hosted architecture that actually makes Asterisk useable — it was the clear choice for Sun Apparel,” said Gulsvig. “Fonality had a great track record and PBXtra’s price point for its extremely deep feature set was incredible.”
Fonality’s positive reputation in the IP-PBX market wasn’t the only thing that caught Gulsvig’s attention. “Deploying a PBXtra system was so simple! Since the phones come pre-configured from Fonality, we were able to get all of our locations up and running very quickly.” He was also impressed by the fact that he could easily add new long distance plans and VoIP accounts, and set up dialing rules to define when calls should use each of them.
Eliminating Inter-Office Long Distance Costs
Sun Apparel’s interdependent offices require that company managers frequently communicate about issues such as orders processed through the corporate headquarters or the amount of inventory that has been shipped to the Hawaii office. Before PBXtra, managers often wanted to quickly pick up the phone to confirm inventory or ask questions of colleagues, but avoided it because of the expensive long distance charges between the three offices. Instead, managers consulted the inventory application, which did a good job of keeping track of products and orders, but did not account for real-time changes.
That all changed when Fonality entered the picture. “With PBXtra, all calls between our offices run over our VoIP network, which has completely eliminated long distance fees between our offices. That’s a huge benefit for a company with multiple offices!” said Gulsvig. “PBxtra has also helped improve budgeting. Instead of a guessing game, our phone system is now a consistent line item every month. It makes budgeting so simple.”
Eliminating long distance fees wasn’t the only benefit specific to multi-office locations, according to Gulsvig. “PBXtra allowed us to seamlessly link together our three offices so that we operate as if we are in one physical location,” said Gulsvig. Because of PBXtra’s four-digit dialing, our managers and employees can communicate more efficiently with one another.”
Gulsvig’s overall thoughts on Fonality? “Fonality gave us 10 times the functionality of other phone systems at 10 percent of the cost. Our PBXtra system is so flexible — we can add phones, make changes or move extensions quickly and easily.”
Gulsvig is equally excited about the business results related to deploying PBXtra. “PBXtra has helped improve the relationships between our managers because it has allowed them to have constant communication and operate more fluidly. We are also able to project a more professional image to our customers and suppliers because, with PBXtra, it is so easy to upload custom messages about holiday closures, sales, etc.”
Gulsvig continues his praise of Fonality, particularly for multi-office companies. “Fonality PBXtra is a terrific product for any company that is looking for a feature rich communications system. Especially for growing businesses with multiple locations, PBXtra adds tremendous value for a minimal cost.”
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
www.lightbound.net
Offices in California and Hawaii sound like a businessperson’s dream. But for Sun Apparel, multiple offices meant expensive logistical problems when it came to phone communications. Sun Apparel turned to Fonality PBXtra for a phone system to make three offices work as one. Since deploying PBXtra, communications are up, long distance costs are down and the company’s offices are dreamy once more.
Sun Apparel manufactures and distributes t-shirts, casual sportswear, caps and accessories throughout the western United States. With three locations — its corporate headquarters in Fullerton, CA and distribution centers in Hayward, CA and Honolulu — the company’s management understands the pain points felt by a multi-office business. That’s why improved interoffice and external communications were top of mind as the apparel company prepared to move into a new corporate headquarters location. Armed with three shiny new Fonality PBXtra servers, the company was ready to say goodbye to phone system problems.
Manageable, Open Source Telephony
As the move neared, a bid from its existing phone vendor missed the mark. “I was completely dissatisfied with the proposal from our previous phone vendor,” said Steve Gulsvig, Sun Apparel’s IT consultant. “The solution was antiquated and was going to cost almost $40,000 for just one location. It also required us to pay an expensive service fee every time we wanted to add a new employee, make a change or move an employee within the office.”
Gulsvig, an early adopter of IP phones for personal use, began searching for a new phone system that could help Sun Apparel communicate internally, as well as with customers, suppliers and other business associates. He was intrigued by open source PBX telephony but, “without a full IT department on staff, Asterisk was too much of a risk. I wanted something that ran on Asterisk, but that had a visual interface so that I didn’t have to write any code.”
A quick Google search later and Gulsvig found Fonality. “Fonality PBXtra is based on open source, but has a great user interface and a hybrid-hosted architecture that actually makes Asterisk useable — it was the clear choice for Sun Apparel,” said Gulsvig. “Fonality had a great track record and PBXtra’s price point for its extremely deep feature set was incredible.”
Fonality’s positive reputation in the IP-PBX market wasn’t the only thing that caught Gulsvig’s attention. “Deploying a PBXtra system was so simple! Since the phones come pre-configured from Fonality, we were able to get all of our locations up and running very quickly.” He was also impressed by the fact that he could easily add new long distance plans and VoIP accounts, and set up dialing rules to define when calls should use each of them.
Eliminating Inter-Office Long Distance Costs
Sun Apparel’s interdependent offices require that company managers frequently communicate about issues such as orders processed through the corporate headquarters or the amount of inventory that has been shipped to the Hawaii office. Before PBXtra, managers often wanted to quickly pick up the phone to confirm inventory or ask questions of colleagues, but avoided it because of the expensive long distance charges between the three offices. Instead, managers consulted the inventory application, which did a good job of keeping track of products and orders, but did not account for real-time changes.
That all changed when Fonality entered the picture. “With PBXtra, all calls between our offices run over our VoIP network, which has completely eliminated long distance fees between our offices. That’s a huge benefit for a company with multiple offices!” said Gulsvig. “PBxtra has also helped improve budgeting. Instead of a guessing game, our phone system is now a consistent line item every month. It makes budgeting so simple.”
Eliminating long distance fees wasn’t the only benefit specific to multi-office locations, according to Gulsvig. “PBXtra allowed us to seamlessly link together our three offices so that we operate as if we are in one physical location,” said Gulsvig. Because of PBXtra’s four-digit dialing, our managers and employees can communicate more efficiently with one another.”
Gulsvig’s overall thoughts on Fonality? “Fonality gave us 10 times the functionality of other phone systems at 10 percent of the cost. Our PBXtra system is so flexible — we can add phones, make changes or move extensions quickly and easily.”
Gulsvig is equally excited about the business results related to deploying PBXtra. “PBXtra has helped improve the relationships between our managers because it has allowed them to have constant communication and operate more fluidly. We are also able to project a more professional image to our customers and suppliers because, with PBXtra, it is so easy to upload custom messages about holiday closures, sales, etc.”
Gulsvig continues his praise of Fonality, particularly for multi-office companies. “Fonality PBXtra is a terrific product for any company that is looking for a feature rich communications system. Especially for growing businesses with multiple locations, PBXtra adds tremendous value for a minimal cost.”
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBX solutions both hosted and premise based IP Based Telephony with Enterprise, Call Center and UAE (SalesForce and SugarCRM integration) editions.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
www.lightbound.net
How is your team positioned to collaborate, share information, and communicate with your customers at any time or place? While mobility is an indispensable business tool, the two most common challenges for small and mid-sized businesses are cost, and the communications complexity it creates.
These complexities fall in three categories:
1) Device fragmentation, with employees using a range of mobile devices from smart phones and PDAs, to tablet PCs and laptops.
2)Reachability, with employees having multiple office, mobile and home phone numbers, multiple voice and digital mailboxes, and diverse device dependent capabilities. This makes it very difficult to reach the right person with the relevant information to 'close a deal', whether this entails making a sale or solving a customer or operational problem.
3)Connectivity options, in addition to cellular: Wi-Fi hot spots in hotels, café's and airports, and possibly your own locations (e.g. warehouse, conference room); wired connections in hotels and in guest offices; and wired or wireless connections at home offices for teleworkers or those in need of periodic remote access.
Many of these challenges can be met by bringing together your business and mobile communications capabilities through Unified Communications. The emergence of Apple's iPhone and iPad as well as Android-based devices has further expanded the value of mobility from voice, email and text, to include access to a broad range of applications, leveraging broadband wireless connectivity. The expanded mobility options when coupled with Unified Communications have created an unprecedented opportunity to differentiate yourselves and enhance the service to your customers.
- Imagine your mobile users having a communication experience that is consistent whether they are in the office or away...on wireless or wired connections...using voice or data communications.
- Imagine the productivity gains if employees could use their laptops, desktop PCs, or smart phones as an extension of their office environment - anywhere and anytime.
- Imagine having unified mailboxes including missed telephone calls, email and fax. Imagine allowing your employees to recapture the estimated 30 minutes every day, currently wasted looking for information or trying to contact customers, colleagues and partners.
- Imagine no further than a cloud- based Unified Communications service.
From a user's perspective, Unified Communications provides a single control panel from which to access directory information, launch and or receive calls, participate in conference calls, initiate instant messaging sessions, track the availability of coworkers and manage his/her availability. The availability of coworkers is indicated by a 'presence' icon associated with the user, indicating whether he/she is talking on the phone, on the road or whatever. Unified Communications provides a consistent user experience and a set of collaborative capabilities that make mobile users much more effective, wherever they may be or whatever devices they are using.
Put simply, mobilizing your business through Unified Communications can transform your operations and your customer service. For example, your call center is no longer constrained to a single geographic site, with agents being able to work at multiple sites or even from home. You will now be able to track down and engage the specialist that can best meet your customer's needs, drawing on a geographically distributed pool of specialists.
There are a few important steps you can take immediately.
1)Invest your capital in the right mix of mobile devices for your people.
2)Don't waste your capital on legacy premise-based telephony systems, and instead roll out cloud - based Unified Communications. This avoids bolt-on Unified Communications solutions promoted by traditional vendors. It also has the benefits of easier deployment and scalability, substantially lower operational costs and no technology obsolescence. In fact, taking this approach can ensure you have 100% of the enterprise level features you need at a cost savings of 50% or more.
3)Leverage mobility to enhance customer service by extending call center operations to any employees who can help address a problem or opportunity.
You have a great opportunity with your next business phone purchase to drive customer service to new levels through the confluence of communications technologies as a platform for differentiation. Several studies have shown that customers are willing to pay a 10% premium or more for great customer service, so making such a change can quickly impact your bottom line. Effectively adding mobility and Unified Communications capabilities into your solution can accelerate that payback. You can access the full suite of Unified Communications capabilities from your laptop, anywhere you have internet access.
If you would like to more information about LightBound's VoIP PBX services, please Contact Us or go to www.lightbound.com and click on the Voice tab.
Here is a great video on some of the updates and editions in Fonality version 5.
http://www.vimeo.com/13343692
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
http://www.vimeo.com/13343692
LightBound overs VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
LightBound, your Virtual Service provider, can combine your managed servers hosting, Shared Storage server, voice and data services to provide you with a seamless Cloud Service that is economical and provides the business continuity that all businesses require regardless of their technical expertise.
LightBound is also expanding. Be on the lookout for our new state of the art 47,000 sq ft. Data Center coming out of the ground and available for occupancy in first or second quarter of 2011.
Light Bound can be your Virtual Service Provider. We help you answer that email and return the telephone call without worry.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
Let us take care of technology, so you can take care of business.
Hybrid IP-PBX Capabilities:
▪ Unlimited extensions and voicemail
▪ Multiple auto-attendants (IVR)
▪ Unlimited call queues (ACD)
▪ Telecommuters – even for call queues
▪ Uploading of professional voice prompts
▪ Scheduling - time and date settings
▪ Music on hold wiht upsell messages
▪ Parking, paging, and call forwarding
▪ Integration with Outlook and CRM software
▪ Customisable caller ID
▪ Click-to-call from your website
▪ Extensive reporting for productivity analysisLightBound offers options for your voice business continuity. We can redirect calls if your voice system goes down. We have a website that customers can access to make these changes themselves.
LightBound also offers Fonality Live Backup Solution for customers that can't afford for their PBX to be down.
If you would like to know more about this please contact your account manager or email me at jcutler@lightbound.net.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
Would you like to focus on improving your business results instead of managing your phone system? Is your current phone system lacking some functionality that new phone system provide? Would you like a new phone system without a large up front capital cost?
If you answered yes to any of these questions click here to learn about LightBound's VoIP Hosted PBX Solutions and how to get three months of free service.
LightBound offers options for your voice business continuity. We can redirect calls if your voice system goes down. We have a website that customers can access to make these changes themselves.
LightBound also offers Fonality Live Backup Solution for customers that can't afford for their PBX to be down.
If you would like to know more about this please contact your account manager or email me at jcutler@lightbound.net.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
LightBound also offers Fonality Live Backup Solution for customers that can't afford for their PBX to be down.
If you would like to know more about this please contact your account manager or email me at jcutler@lightbound.net.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
Personal experience tells us that the majority of business processes are slowed down through human delay, whether they are customer-facing such as the call center, or internally focused such as inventory applications. This reality applies to small and mid-sized businesses as much as it does to bigger corporations.
In a world built around the expectation of instant results, customers are getting increasingly impatient when they have to queue up to be served and when escalation procedures hit a roadblock. Internally, we have all wasted time looking for information and trying to contact people associated with a customer request. In fact, several studies show that the average knowledge worker wastes more than 30 minutes a day on such tasks. Regardless, the customer is left waiting. A simply unacceptable reality.
You may think you are taking pretty good care of your customers, but again, studies have shown that while up to 80% of business think they are offering great customer service, only about 20% of their customers would actually agree. That is a big chasm to cross.
Regardless, what was pretty good last year is likely not good enough going forward. Opportunity knocks. The next phone purchase you make provides a great opportunity to drive one-stop customer service; this is because of the rapid intersection of communications software technologies. Great customer service can pay off: a recent survey by Ovum found that people are willing to spend almost 10% more with companies that deliver great customer service.
Your key challenges exist at two levels: Both challenges can be addressed by incorporating Unified Communications capabilities into your business applications, focusing on those areas which have the biggest impact on customer service.
1) How to eliminate unnecessary delays in delivering products, services and support to your customers. Doing this will go a long way to delight your customers, therefore maximizing revenue opportunities while lowering support costs
2) How to eliminate communications obstacles associated with exception handling within internal processes. The nature of the exception handling varies by the type of business you are in. It may, for example, be associated with a custom order, a shortfall in needed inventory, or a billing error.
Both challenges can be addressed by incorporating Unified Communications capabilities into your business applications, focusing on those areas which have the biggest impact on customer service.
If you would like to more information about LightBound's VoIP services, please Contact Us or go to www.lightbound.com and click on the Voice tab.LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
Does your business or industry require you to record every phone call? LightBound has a great solution with our CallRex Recording product.
· Resolve customer disputes using recorded conversations. Call recordings can be exported and played back using standard desktop media software—no proprietary players are required!
· Achieve regulatory compliance by documenting calls and maintaining records based upon varying business needs.
· Ensure high quality customer interactions with live monitoring and quality monitoring programs.
· Accelerate employee training with ‘real-life’ calls and live monitoring capabilities in order to provide real-time feedback to agents.
· Enhance workplace productivity by observing business processes, including calling scripts, in action.
· Leverage the voice of the customer within the organization by sending customer feedback directly to other departments.
Easy to Use Easy to Administer
If you would like more information on LightBound Call Recording please contact your account manager or me at jcutler@lightbound.net
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
Tech Thursday: Featuring Jeremy Dearringer of Slingshot SEO, the "IT Company of the Year" Mira Award Winner
Thursday, May 19 2011 5:00pm - 6:30pm Eastern TimeLocation: Baker & Daniels LLP, Indianapolis North
600 E. 96th Street
Suite 600
Indianapolis, IN 46240
Contact:
Kayla Garcia600 E. 96th Street
Suite 600
Indianapolis, IN 46240
Contact:
317-275-2080
MAKE SURE TO MARK YOUR CALENDARS FOR JUNE 16TH TECHPOINT THURSDAY AT LIGHTBOUND'S NEW STATE OF THE ART DATA CENTER.
LightBound is your Fonality Authorized Reseller for trixBox Pro Editions for VoIP PBXsolutions both hosted and premise based IP Based Telephony.
LightBound offers VoIP across America with SIP, PRI or Analog. LightBound can provide service to over 98% of the populated country. This is a great option for companies wanting to have virtual numbers in other cities. Connecting multiple offices with a centralized IP PBX phone system.
Let us take care of technology, so you can take care of business.
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